Kurt
Member
Registered: 23rd Oct 05
Location: Hi
User status: Offline
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who reccomended them on here??
theyre the biggest cowboys ive ever dealt with!!!
first off my bike wasnt delivered my parents work, it was taken back to the parcelforce depot so i had to go get it (20 miles away)
Trying to ring them to find out though i was waiting for them to answer for over 4 mins!
anyway i collected it and when i got to work with it ready to assemble with my mechanic mate i open up the box to find the stem is missing so i cant attach the handlebars!
i ring up trying to explain what is missing and the guy clearly had no idea!
i said look can i pop up and you sort me one out and he said yeah that should be alright.. i asked if he could sort me a better one out and he said no.. earliest they could send me one out was monday but i wanted it yesterday to go for a ride..
so i drive up to wigan... about 45 miles finding it by pure fluke.. their website directions were crap!
get there.. wait to be served for about 20 mins and then he tries to serve someone that came in after!
i explain i had spoke to someone and what i needed
he went into the warehouse and came back with an 08 model (mine is 07) and began removing the bit i needed.. scratched it to fuck! and i said is it definately going to fit.. yeah should do mate
so i drive back 45 miles only to find its the wrong one!! part of the gyro has a pin in the bottom to go into the stem.. the hole was atleast 5mm out of line
very pissed off we managed to take the pin out and put it together.. but what a pilava and crap company! not helpful in the slightest!
going to send them an email i think asking for the right part and a bit of a refund!
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DannyB
Premium Member
Registered: 6th Feb 08
User status: Offline
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Never had any problems with them, built my bmx with parts from there, this was yearssss ago tho when chris mahoney worked there 
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Kurt
Member
Registered: 23rd Oct 05
Location: Hi
User status: Offline
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hmm i think theyre mainly a mail order place.. barely anything on show!
but i mean wtf.. how can you send a bike out without something so important.. and then give the customer the wrong one
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Rob E
Member
Registered: 1st Jan 06
Location: Madeley, Stafford....I want to live back in Wales!
User status: Offline
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If I had experience that bad, I would be wanting a full refund on the bike and be taking my business elsewhere
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Kurt
Member
Registered: 23rd Oct 05
Location: Hi
User status: Offline
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ive sent them an email.. worked out what ive used on fuel.. what they owe postage wise and how they have inconvenienced me with wrong parts.. hopefully ill get a part refund or decent replacement stem.. we'll have to wait and see
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CorsAsh
Member
Registered: 19th Apr 02
Location: Munich
User status: Offline
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Yeah, same, bike woulda gone in the back of the car and I wouldn't have left without my money refunded.
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Kurt
Member
Registered: 23rd Oct 05
Location: Hi
User status: Offline
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i was tempted just to slat it back at them!
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Corsa Sport Gav
Member
Registered: 12th Feb 03
Location: Durham, County Durham Drives: A6 Allroad
User status: Offline
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in future id recomend http://www.customriders.com
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Doug
Member
Registered: 8th Oct 03
User status: Offline
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quote:
Originally posted by CorsAsh
Yeah, same, bike woulda gone in the back of the car and I wouldn't have left without my money refunded.
Thats a lie.
No chance you could fit a bike in a RX7 
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andy1868
Member
Registered: 22nd Jun 06
Location: Burscough, Lancashire
User status: Offline
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used to use them back in the day, they were sound  not been in for years though so i can't comment on recent service!
never used their mail order service though, always went in store
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gavin18787
Premium Member
Registered: 22nd Feb 05
Location: Basildon, Essex
User status: Offline
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I brought some S&M bars from them (this was about 5 years ago ) they took the money and then neglected to ever send them. After about 3 months of hassel I got my money back 
Never delt with them again after that
Drives supercharged Tec with torque  
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