chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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everything is fine apart from the last bit..
job description.. i can never put into words what i do in a decent way.. always end up putting aload of crap..
so can someone kindly muddle this up to sound fairly decent in a couple of sentences..
this is what i do...
answer phones, take billing enquiries, change tv packages, sell BB and skytalk, new boxes etc, take card payments, some technical parts on skytalk and BB. i have extra training on skytalk called a superuser, (sad i know) thats about it really.
this is what i have so far
May 2007 Current
Ventura for Sky TV (Full Time) Customer Support Agent
"Being 1st line support for customers mainly focusing on billing and financial queries, promoting new and upcoming products and services is also a major part of the customer support role."
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C2RL R
Member
Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
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and this is purely over the phone? no face to face customer interaction?
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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nope all over the phone...
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C2RL R
Member
Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
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is this a general cv you are sending out to many companies or are you tailoring it to a specific firm?
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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just a general one.
my cv reads like this
(only rough atm)
September 1995 March 2001 Guiseley Fieldhead School
Work Based Training
Data Ease, Pegasus Opera, Sage Line 2000, Motor Technician Part One, Health and Safety at Work
September 1999 March 2001
Media Magic Computers (Part-Time) - Technical Engineer
Design and build of new computer systems. Fault finding, diagnostics and repair of customer PCs. LAN Design Team member utilising all major network methods and hardware and software.
Skills include: knowledge of ISP, HTML, web design using Net Objects Fusion and MS FrontPage. MS Office Suite (Word, Excel, Access, PowerPoint, and Publisher
March 2001 2002
Advanced Component Technology Ltd (Full Time) - Commercial Assistant.
Despatch, packing and quality control of goods customer goods. Delivery Co-ordination with couriers on a regular framework. Liaison with the sales team taking phone orders and processing of such orders.
April 2002 September 2002
DJL Electrical (Part-Time) General Labourer.
Site labouring duties such as plumbing, plastering, electrics, joinery, building, painting, decorating and general house keeping duties.
September 2002 April 2003
Halcyon Drives (Full Time) Stores Manager.
Warehousing and despatch co-ordination. Implementation of a new stock control procedure, incorporating the recording of stock movements. Creation of written staff duty procedures for stock location, storage and replenishment. Creation of a live stock taking system that was used for recording of all goods, in and out of the company.
May 2003 February 2004
Neil Macarthurs Opticians (Full Time) Telesales Operative.
As part of a 7 man team responsible for the patients optical appointments my duties included making sure appointments were correct, and attended. This involved being highly organised due to a 6 months appointment list. I was then quickly promoted to Telesales Team Leader responsible for the running duties of the telesales team. I established and implemented a new working system to help new starters understand the computer systems.
March 2004 September 2004
Multiflight / Infoserve (Full Time) - Telesales Sales Executive.
Was part of a newly formed team selling advertising space online. Outbound calls were a major part of the day to day running of the company, having to create a new database of clients. Inbound calls were also received which had to be dealt with in a very professional manor. Daily targets had to be achieved. Orders were taken over the phone and credit card details were processed live.
March 2005 May 2005
Yorkshire College of Beauty Therapy (Full Time 2 Month Contract) - Data Imputer.
Was responsible for the inputting of data to a custom made database of all the students who attend the college and students from previous years. Was also responsible for looking after student who came to the college for assessments.
April 2006 April 2007
Morrisons Wm Supermarket PLC (Full Time) Sales Assistant
May 2007 Current
Ventura for Sky TV (Full Time) Customer Support Agent
Being 1st line support for customers mainly focusing on billing and financial queries, promoting new and upcoming products and services is also a major part of the customer support role.
[Edited on 10-07-2008 by chris_uk]
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C2RL R
Member
Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
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right.....its sometimes easier if its for a specific firm. i've not really got time to read what you have already but after a quick scan it looks pretty good anyway.
i'll try and help out later on. i'm pretty good at tarting up stuff like this.
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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Do you change jobs every year?! 
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C2RL R
Member
Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
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only just noticed that!
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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Sometimes that can look really really bad on a CV as a prospective employer wont want to risk training you up (spending time and resources) only for you to leave after a year.
Maybe cut the list down a bit to your most recent 4 or 5.
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C2RL R
Member
Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
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yeah you might want to mention your intents to settle into a job for more than a year!
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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something along the lines of i need to find a company that can challenge my skills and keep me motivated to progress throughout the company of something like that
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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maybe something like
First line support for customers billing and financial enquiries as well as promoting new products. This requires me to maintain a comprehensive knowledge of all the current as well as upcoming products and services such as broadband, skytalk and some technical knowledge. Also taking card payments over the phone and general admin.
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James
Member
Registered: 1st Jun 02
Location: Surrey
User status: Offline
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Be prepared to explain why the average time spent at any of your jobs is a year. Potential employers won't like this.
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Antz
Member
Registered: 28th Jul 03
Location: Leeds Drives: Myself Insane!
User status: Offline
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I would say what you wrote sounds OK but would just phrase it differently.....
As part of a large team working to provide first line telephone support to Sky customers my role is to answer billing and financial questions while promoting new and upcoming services.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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You've got loads of job history. Personally I would say less, not more, about each one. I think the line in your first post was fine.
Edit - except I would use first not 1st.
[Edited on 10-07-2008 by Ian]
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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quote:
Originally posted by Antz
As part of a large team working
No no no, team bit means they did the work not you.
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Antz
Member
Registered: 28th Jul 03
Location: Leeds Drives: Myself Insane!
User status: Offline
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but also demonstrates you can work in a team?
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Ellis
Member
Registered: 11th Sep 07
Location: Aberdeenshire
User status: Offline
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A good old statement of intentions as a first paragraph is always good, some jazz about what you hope to gain from getting this job etc etc....
I have found on many occasions that employers scan for something like that when sifting through.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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quote:
Originally posted by Antz
but also demonstrates you can work in a team?
Everyone can work in a team, team player is such a bad cliche, mention the team and risk it looking like you're hiding behind them in terms of your achievement. The team achievement would still go on if you were sick. You don't tell people you passed exams as part of a class.
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