hitman2k
Member
Registered: 27th Aug 03
Location: West Midlands
User status: Offline
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HIYA guys need some advice here goes essay warning!......
Okay dropped my is200 sports to Lexus dealer Tuesday just gone
To have full 60k full service along with camblet changed, droped off
Car Tuesday morning, Gave me a courtesy car for the day and
Went to collect my car the following morning! Everything seemed okay
Paid £700 for work done car was valuated cleaned parked facing wall so couldn’t
See front-end drove it home and noticed had huge crack
In front of bumper I was very amused, so phoned the dealer up and went back up there
After arguing with the manger he agreed it was there
Fault etc.........
Okay my car is booked in again next week on 26 to get it sorted
Got phone call 2day I will offer you a new bumper and you pay for respray which
Is £160 and we will fit the bumper on the 26th as my bumper wasn’t brilliant and had apparently
Been repaired before!
Where do I stand with it?? Been told to write a letter to there head office? Anyone give me some tips or draft for letter
As to be honest they haven’t been very professional at all and don’t really trust them with
My car now at all!
Because end of the day car was fine until it went in for service and now
Regardless if paint on original bumper wasn’t brilliant doesn’t matter does it? Didn’t have a crack going all up the bumper!
have taken pics will try 2 upload them later!
Thanks
[Edited on 17-03-2007 by hitman2k]
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RS6
Member
Registered: 5th Nov 03
Location: with MJ
User status: Offline
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they are taking the piss with you mate
take it to the top
who the hell do they think they are LEXUS!
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Gareth
Member
Registered: 2nd Mar 00
Location: Derby, Drives: EVO VIII MR & pug 308
User status: Offline
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Avoid main stealers if possible. I much prefer specialists that have a good rep so can be trusted...
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Mark330d
Member
Registered: 25th Apr 06
Location: Netherlee, Glasgow City
User status: Offline
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probably ones of the mechanics ragging it around.
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C4RL0
Member
Registered: 30th Sep 06
Location: Cumbria
User status: Offline
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quote:
Originally posted by Mark330d
probably ones of the mechanics ragging it around.
Yep, happened to my old man. Took his car in for a routine service, took them 3 days and when he did get it back it had an extra 800mile on 
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Mark330d
Member
Registered: 25th Apr 06
Location: Netherlee, Glasgow City
User status: Offline
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a little bit of putting the foot down isnt bad, perks of the job, its only when you can smell the clutch miles off and the handbrake is looser than a glasgow chavs knickers that you start killing people
[Edited on 17-03-2007 by Mark330d]
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