csweatherston
Member
Registered: 16th Jan 06
Location: Devon
User status: Offline
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erm, well i have a scorpian stainless system on my motorvehicle. (supposidly lifetime warrenty)
but!.. the baffles in the backbox have gone
so i phone the supplier [proven products] and they said the only thing i can do is buy a new one for £150+vat, then send mine back for analysis .. and they may credit me the money back
so i thought thats absalute balls, so i phoned the uk scorpian dealer MOTEC.. and they said i shouldnt have to pay, but they cant deal direct to me, i have to go through my supplier...
any ideas??
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Gary
Premium Member
Registered: 22nd Nov 06
Location: West Yorkshire
User status: Offline
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Go tell your suppiler this?
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csweatherston
Member
Registered: 16th Jan 06
Location: Devon
User status: Offline
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i have done....and they still stick by what they told me..
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bigrabbelfast
Member
Registered: 18th Mar 06
Location: BELFAST N.I
User status: Offline
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fone scorpion direct cut out the lads who are going to fook you about
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Jules
Member
Registered: 26th Nov 04
Location: Ipswich, Suffolk Status: Happy
User status: Offline
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I would inform Motec that one of their offical outlets isn't honouring the warrenty and you would like it to be dealt with.
Ring up Proven Products and ask them one final time to replace it for free and ask for the name of the person you speak to, if he's no help ask to speak to his manager - again ask for his FULL name - if they are still no help then inform them that you'll be contacting Scorpion HQ to make a complaint, do that and let them know who you spoke to etc etc and request them to do something about it or you're going to remove the exhaust, post pictures on various car forums you are a member of pictures of the damage and the story behind the non upheld warrenty.
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csweatherston
Member
Registered: 16th Jan 06
Location: Devon
User status: Offline
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good plan jules  ...cheers..
im worried now, that the warrenty may only cover the welds or something, large companys usually have loopholes they can use.
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Adam_B
Member
Registered: 13th Dec 00
Location: Lancashire
User status: Offline
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scorpion are arseholes for warranties, proven products are only passing on what scorpion are doing to them. If you kick off to someone high enough up thio they will sort it eventually
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