TNM
Member
Registered: 5th Apr 04
Location: Nottingham Drives: VW Tiguan
User status: Offline
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rang up egg to pay off my loan and credit card and the girl got really arsey with me 
She said we can offer you a better rate than when you took it out. i said no thanks i want to pay my loan and credit card off in full 
she went right! fine.
Settlement figure is blah and credit card it 1.7k point something.
Can i pay them off over the phone? nah
bank transfere? yes.
few clicks later whilst she was on the phone still id payed them off.
Why do they get so arsey?
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Charlene
Member
Registered: 29th Sep 04
Location: Darlington
User status: Offline
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Probably because if they keep ya and get you a deal then they make money
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TNM
Member
Registered: 5th Apr 04
Location: Nottingham Drives: VW Tiguan
User status: Offline
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well yes but good customer service doesnt include being arsey to people.
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MikeE
Member
Registered: 7th Mar 03
Location: Milton Keynes
User status: Offline
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lmao yeah mate they get funny as, they lose out on getting more out of you and B probally dont make themselfs as much money (just at a guess)
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TNM
Member
Registered: 5th Apr 04
Location: Nottingham Drives: VW Tiguan
User status: Offline
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sat at my computer tonite i have paid out over 3.5k in 30 mins 
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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don't want you to cancel as they are making money from you.
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