chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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i went to have a clutch fitted
which they did and in the process broke a gearbox mounting
they are now charging me for that mounting.. but not for labour charges..
i aint paying this because it was there fault it broke, so were do i stand?
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WATSON
Member
Registered: 16th Jun 05
Location: Fife, Scotland
User status: Offline
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Wouldnt pay them  Have they done all whats needed done? Also do you have car back?
Just dont go back to pay if everything is fine 
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SXi_Tim
Member
Registered: 11th Mar 03
Location: South Yorkshire Drives: RS3, LET B
User status: Offline
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did they give you a quote in the first place? if they did is it less than the original quote?
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CCA
Member
Registered: 6th Dec 04
Location: Somewhere Drives: Not a bloody Vauxhall!
User status: Offline
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How much are they charging for the part?
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PK1
Banned
Registered: 27th Mar 05
User status: Offline
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correct me if I am wrong but they can just say the mount was in need of replacement anyway - as it shouldn't have broken anyway when changing the clutch
IMO they've done you a favour mate...fitting it free of labour (depending how much they charged you for the mount???)
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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well i went to pick up the car yesterday after been called ant told it was ready.
paid got my keys and a mechanic came and said its not fixed..
so i left with the receipt and then they call me 2day
they have the key and car..
i would just pay by cheque and cancell it when i get the stuff but my dad has to use that garage coz its the only deisel garage in miles..
would mentioning trading standards help?
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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quote:
Originally posted by CCA
How much are they charging for the part?
£68
ontop of the 112 i have just had to fork out for the clutch fixing.
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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they will say it was on it's way out and needed doing and broke in process of fitting clutch???
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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yes but!! i know for a fact if they didnt quote me for it then i dont have to pay..
i know this because my dad has been done b4..
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linz
Member
Registered: 18th Jun 04
Location: Co Durham
User status: Offline
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If you didnt authorise for it to be done you dont have to pay for it, or did they ring you and tell you they were going to do it?
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broster
Premium Member
Registered: 6th Dec 02
Location: Drives: E39
User status: Offline
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sounbd like they didnt undo the mount when removing the box and it snapped?
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CCA
Member
Registered: 6th Dec 04
Location: Somewhere Drives: Not a bloody Vauxhall!
User status: Offline
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To be honest you will save yourself alot of aggro if you just pay the £68 extra because they have your car!!
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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i could easy go get my spares and drive off lol
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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If it broke it needed replacing anyway.
If you really want to know get the old mount and test it for metal fatigue. If there is none or if the failure is due to torsion outside normal working tolerances, then it was broken while the work was carried out.
Depends how much you trust the garage. My Corsa invariably goes in with one thing and comes out with three fixed, but its 12 years old.
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Mark Petty
Member
Registered: 26th Jul 01
Location: Bournemouth Drives: Suzuki gsf600
User status: Offline
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I would tell them I'm not paying for that as it was fine when I took the car there and that you never requested them to change it.
Also make out you can't afford it as you only had enough for the original bit.
The only thing u can do is speak to them, no point threaten them just talk to them, they may supprise you
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corsa_godfather
Member
Registered: 6th May 03
Location: Greenock,Scotland
User status: Offline
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Id just pay it personally,better it been done now than it breaking within the next few months then having to get tow truck,part and pay for labour would cost a bomb
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James_DT
Member
Registered: 9th Apr 04
Location: Cambridgeshire
User status: Offline
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Agreed. I only take my car to the local garage because I trust them. If something breaks, it needed replacing anyway so I happily pay them.
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J100RSA
Member
Registered: 4th Mar 01
Location: Thornhill, West Yorkshire
User status: Offline
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you dont have a leg to stand on as u no chris i run a garage and gear box mountains dont break for fun if it was me and you didt pay id go take off the mountain and tell ya to get to fuk
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J100RSA
Member
Registered: 4th Mar 01
Location: Thornhill, West Yorkshire
User status: Offline
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and its an offence to have work crried out on your car and then cancell a cheque the if he reports you to feds you could be done for deception
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Jake
Member
Registered: 24th Jan 05
User status: Offline
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question them about the 9miles though.
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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i decided to pay the garage..
apparently it was so seized on they had to smash it off to sort the clutch.
so no it wasnt on its way out at all they needed to break the mounting to sort the main job..
still i think they should of called me first.
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Joe
Member
Registered: 20th Jun 04
Location: Hesketh Bank, Lancashire
User status: Offline
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It would have been polite for them to call you but you could have only said yes anyway so its kinda irrelevant.
Similar thing happened at work today, servicing some guys car and his rear coil spring was snapped. So i fitted one, when he came to get the bill he wasnt expecting it. So he questioned me saying 'how come it needed a spring, i didnt know it was broken?' I was like how often do you check your suspension before you drive off anyway and showed him the old part.
People always assume garages are trying to rip them off.
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Rachel H
Member
Registered: 12th Nov 03
Location: Berks
User status: Offline
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Like someone else has said, they could have rang you beforehand.
BUT, Punto engine mounts are horrendously weak, someone I know  had to have all 3 replaced as there was so much engine movement it was cracking the downpipe through excess movement.
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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ah well all sorted now 
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