Tiger
Member
Registered: 12th Jun 01
Location: Leicestershire Drives:Astra VXR
User status: Offline
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Hello,
We have the UY64X fan oven fitted here at home, which has, after 18 months of being fitted, developed a faulty element. Now this I can understand, being an Electrical Engineer myself, these things go wrong from time to time.
The thing that concerns me is the fact that even with this product being covered now only by the 5 year parts guarantee, you were going to try and charge me £89 to come and fix the problem! I almost dropped the phone. I dont know how you could possibly charge such ludicrous prices for a job that I am now doing myself for the cost of £25 and 10 minutes. How much money do your call out engineers see of this because im sure they dont drive Jaguars. Im sorry but its almost extortion to say the least. Maybe I should apply for a job there because i've always fancied a luxury yacht.
Ben Cooksey.
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Greg_M
Member
Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
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i that will be read and filed
under B1N
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Tiger
Member
Registered: 12th Jun 01
Location: Leicestershire Drives:Astra VXR
User status: Offline
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They said I will get a reply within 5 days 
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Element - £25.
Knowing where to fit the element - £15 p/h
Selling a warrenty thats worth a bean - priceless.
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Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
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i expect you will recieve the same response from hotpoint as i recieved from the VXLSCC when i sent them a sarcastic email
ie. nothing at all
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Tiger
Member
Registered: 12th Jun 01
Location: Leicestershire Drives:Astra VXR
User status: Offline
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quote:
Originally posted by Ian
Element - £25.
Knowing where to fit the element - £15 p/h
Selling a warrenty thats worth a bean - priceless.
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