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Originally posted by John
Both the quotes were from a site in another thread ally.
I definetely was not trying to sound clever.

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Originally posted by PK1
wish I hadn't posted it on here now!

no offence but, as someone mentioned above, some people on here have the personality of a damp sponge

no offence guys but some of you are just sad (dont take it to heart!)

And Robbo, I think you'l find theres nothin wrong with getting people off drink-driving, their mistakes are getting rectified, and theres money in it. Everyone wins. And before you say 'well what if someone got injured/killed', that would be a totally different kettle of fish

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Originally posted by ed

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Originally posted by PK1
it didnt matter than it was in the sale,

youve gotta remember that Asda, Tesco etc give refunds 30 days after sale, and Argos do a 16 day money back guarantee.

Even halfords gave me a refund after 2 weeks with no proper box or receipt

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Yea, and if Motorworld don't feel like it then they don't have to. There is no law saying they are meant to give people refunds as soon as you change your mind.

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Originally posted by craig8
sale and supply of goods act plus consumer rights act states that if a consumer is not happy with the product and returns it in a resaleble condition within an appropriate period of time (usualy a month) then a refund/vouchers

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quote:

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Originally posted by PK1
Bought an amp for #75 down from 150, 3 days later I decided it wasnt that good so took it back to be told i cant get a refund!

Is this letter a little harsh:

RE: Product Refund

Dear Sir / Madam,
I am writing on behalf of a longterm client whom I have been advising on a refund procedure, involving your stores.
It appears as though Motorworld employ, what I perceive to be, a very odd and indeed perversed refund system, if you’d call it that at all. As quoted from your website, your currently monetary refund policy states, that a full refund will be warranted if:
· Items are returned in original packaging
· Items are returned in re-saleable condition
· Items cannot be accepted for return which have been specially ordered for you or manufactured to your specification
The item matched all of the criterion above, and yet my client was, what I’d best describe as, ‘fobbed off’ and made to feel intimidated by what is effectively a huge corporation which has little to no respect for its customers nor their rights.
The item was a vehicle audio aftermarket amplifier, of the manufacturer JBL inc. and of the specification GTO2000. It was purchased in the sale, at a total sum of £74.99. It is not far off disgraceful how a company of your calibre would refuse a customer a refund, the device was initially suspected to be broken as the client believed it to be not performing as the specification suggested, and it was marketed so.
Quoting from consumer rights laws, we can clearly see that the 1979 Consumer Rights Act states that goods must be warranted a refund if:

· They are not of satisfactory quality
· They are not as described
· They are not fit for purpose
My client believes that the goods did not meet any of the above criterion, particularly the first two. “Satisfactory Quality” is not quantifiable, and is a matter of opinion. In this case, my client clearly felt that the item in question did not meet the first two criterion.
Subsequently, I strongly urge you to review your policies, and in the mean time my client and I will be reviewing a case for the Small Claims Court. Please standby for further action while we review evidence.
Many Thanks,



considering its all fake and no solicitors are involved

[Edited on 12-01-2006 by PK1]

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