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Author Outlook 2000 problem
SetH
Member
Registered: 15th Jul 01
User status: Offline
25th Jul 05 at 11:25   View User's Profile U2U Member Reply With Quote
Got a problem in outlook. Have spent ages sifting through support articles and cant find anything.

Basically have a user who gets the following message when he clicks on his contacts. "unable to display folder". Now this only happens on his machine, if he logs onto another pc then his contacts display fine.

I have removed/readded his profile. Done an office repair, done a full office uninstall/reinstall and applied service packs etc.

Any ideas?
Pablo
Member
Registered: 3rd Feb 03
Location: Milton Keynes
User status: Offline
25th Jul 05 at 11:27   View User's Profile U2U Member Reply With Quote
I had this before on a machine, but then the user tried to fix it bollxed the machien up completely so we had to rebuild anyway!
--Dave--
Banned
Registered: 17th Feb 04
Location: Essssseeeeex Drives: Black Supra TT
User status: Offline
25th Jul 05 at 11:27   View User's Profile U2U Member Reply With Quote
you tried deleting his .pst file?
SetH
Member
Registered: 15th Jul 01
User status: Offline
25th Jul 05 at 11:28   View User's Profile U2U Member Reply With Quote
when you uninstall office does it leave the users .pst file behind? its in documents & settings/user/office/outlook folder or similar isnt it?
Pablo
Member
Registered: 3rd Feb 03
Location: Milton Keynes
User status: Offline
25th Jul 05 at 11:29   View User's Profile U2U Member Reply With Quote
Yeah it leaves it behind as its personal files
--Dave--
Banned
Registered: 17th Feb 04
Location: Essssseeeeex Drives: Black Supra TT
User status: Offline
25th Jul 05 at 11:31   View User's Profile U2U Member Reply With Quote
get rid of it and see what happens. Probably unlikely to fix the problem but Outlook will create another anyway.
Pablo
Member
Registered: 3rd Feb 03
Location: Milton Keynes
User status: Offline
25th Jul 05 at 11:32   View User's Profile U2U Member Reply With Quote
keep back up just inacse tho
--Dave--
Banned
Registered: 17th Feb 04
Location: Essssseeeeex Drives: Black Supra TT
User status: Offline
25th Jul 05 at 11:33   View User's Profile U2U Member Reply With Quote
bah I delete users .pst files all the time

it's the .ost ones you need to make a backup of
Carr
Member
Registered: 1st Oct 04
Location: Leicestershire (Home) Ambleside, Lakes (Uni)
User status: Offline
25th Jul 05 at 11:35   View User's Profile U2U Member Reply With Quote
SetH
Member
Registered: 15th Jul 01
User status: Offline
25th Jul 05 at 11:55   View User's Profile U2U Member Reply With Quote
Right ok anyone know how to do a complete uninstall of office 2k? ie remove all remnants?

I know symantec do a utility to properly remove their apps. anything similar for office?
TNM
Member
Registered: 5th Apr 04
Location: Nottingham Drives: VW Tiguan
User status: Offline
25th Jul 05 at 11:56   View User's Profile U2U Member Reply With Quote
you checked what rights they have locally and on the network?
--Dave--
Banned
Registered: 17th Feb 04
Location: Essssseeeeex Drives: Black Supra TT
User status: Offline
25th Jul 05 at 11:57   View User's Profile U2U Member Reply With Quote
does sound like a permission thing to be honest
SetH
Member
Registered: 15th Jul 01
User status: Offline
25th Jul 05 at 11:57   View User's Profile U2U Member Reply With Quote
all domain users in this office are local administrators.

He doesnt have any problems with outlook if he logs onto another machine.
SetH
Member
Registered: 15th Jul 01
User status: Offline
25th Jul 05 at 12:01   View User's Profile U2U Member Reply With Quote
well ive only been here a few weeks so not fully aware of their setup but the IT manager says its defo a local problem with that machine. but what ffs

 
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