Hagger
Member
Registered: 6th Mar 04
Location: Hull
User status: Offline
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I live in east yorkshire and i paid Turners Alarms & Audio in sunderland (which is a 160 mile drive from me) to fit a dvd player and screen into the centre console of my car for £200.
picked it up , i couldnt set it to demist because of a wire in the way, hazard button was broken , fingerprints in the paint and the full centre console was glued in , i had to remove it to fix my demister (so the full thing was hanging off after i did this).
I had to take a day off work to get all this sorted , set off at 5:30 in the morning to take it back. They didn't offer to pay any travel expenses to me or pay for me having to do a 300 mile round trip to take my car back for them to sort it .
took my car back to them , was left with them for just over an hour so i decided to ring them to see how much longer i'd be wandering around in sunderland for.
They said they can't fix the hazard button becuase it was already broken when i first brought my car in (which it definitelty wasn't!) , so I asked if they would give me the money to buy a new one to which they repied "I will tell you what , you come here , get your car and FUCK OFF".
so i went back , car was outside the building left as in the pics below. started driving away.....indicators didn't work. Took the car back and the manager says "well they was working when we had it" so i said that i cant drive for 3 hours on the motorway without indicators , he replied "you can and you will". He then walks over to my car , fixes the indicators then gives me some crap about how its all my fault.
here is when i first got it
and heres how i picked it up after they were going to fix it -
i contacted trading standards , they advised me to write a letter , i wrote it and gave them 10 days to reply which they chose not to.
[Edited on 30-03-2005 by Hagger]
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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there workmanship and attitude stinks...
In the end if all else fails can take them to small claims court which trading standards will sort out for you and guide you through the process..
oh and go brick there windows...
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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You should have smashed him then blew up his shop - then shagged his wife - see how he likes getting the piss taken out of him!!!
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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you speak the truth.
I would have went mad if he said that to me..get your car and fuck off...........
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leeshez
Member
Registered: 3rd May 01
Location: Great Harwood, Lancashire
User status: Offline
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sue them
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liamC
Member
Registered: 28th Feb 04
User status: Offline
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Typical fucking cowboy mackems.
I suggest going back and kicking them to death.
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Drew
Banned
Registered: 24th Nov 01
Location: County Durham
User status: Offline
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go post on spillers site, im sure they are connected with turners, or they use to be 
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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give the trading standards longer to reply ,think how many letters they get aweek.
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Hagger
Member
Registered: 6th Mar 04
Location: Hull
User status: Offline
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quote:
Originally posted by leeshez
sue them
probably not worth the hassle for the amount of money
£60 to fix it
£30 petrol refund
£50 what i missed for taking a holiday from work
so £140...
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Hagger
Member
Registered: 6th Mar 04
Location: Hull
User status: Offline
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quote:
Originally posted by Nismo
give the trading standards longer to reply ,think how many letters they get aweek.
i wrote the letter to turners and gave them 10 days to reply....
it was trading standards who gave me advice on the letter etc.
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adelcorsa
Member
Registered: 21st Apr 03
Location: ipswich
User status: Offline
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always go with what trading standards say and take it further
bodge artists should not get away with these things
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Drew
Banned
Registered: 24th Nov 01
Location: County Durham
User status: Offline
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quote:
Originally posted by Hagger
quote:
Originally posted by leeshez
sue them
probably not worth the hassle for the amount of money
£60 to fix it
£30 petrol refund
£50 what i missed for taking a holiday from work
so £140...
compensation?
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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quote:
Originally posted by Hagger
quote:
Originally posted by leeshez
sue them
probably not worth the hassle for the amount of money
£60 to fix it
£30 petrol refund
£50 what i missed for taking a holiday from work
so £140...
you would still get it back in small claims court...and makes a point to them too that they can't get away with it..ask trading standards..
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Hagger
Member
Registered: 6th Mar 04
Location: Hull
User status: Offline
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quote:
Originally posted by Drew
quote:
Originally posted by Hagger
quote:
Originally posted by leeshez
sue them
probably not worth the hassle for the amount of money
£60 to fix it
£30 petrol refund
£50 what i missed for taking a holiday from work
so £140...
compensation?
i've never sued anyone before , they didn't reply to my initial letter so im not going to get £140 back off them without suing them, seemed like a lot of bother to sue them...
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Hagger
Member
Registered: 6th Mar 04
Location: Hull
User status: Offline
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.
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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Fucking hell, contact trading standards, keep going down there asking for a refund, write a letter...
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broster
Premium Member
Registered: 6th Dec 02
Location: Drives: E39
User status: Offline
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thing is even if you post on all the forums people will still use them and you will still be out of pocket.
Id go further with it and get legal advice.
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vibrio
Banned
Registered: 28th Feb 01
Location: POAH
User status: Offline
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small claims is easy to do. you pay a fee to send them a warrent then you go to court. the person in front of you is a sherriff so is a lay-person. you explain your position and then they award damages etc
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
User status: Offline
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ive bought loads from them, never been anything but helpfull, great customer service.
i live 5 mins from them, and have got an exellent reputation round here.
this is the first bad report ive EVER heared about them.
who did you speak to at turners that was telling u to fcuk off?
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mobymaster
Member
Registered: 12th Sep 04
Location: Rawtenstall, Lancashire
User status: Offline
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Some ICE companies are pros, they know what they are doing and do a good job/provide good services
Some are shoot, have crap customer services and think they can change their legal responsibilites as a business when it comes to a refund.
Dont let it go mate, go down the proper routes, take them to a small claims court, and then also charge them for fees of taking them to court. WHen contacting them, try to keep your cool, avoid swearing as they will use it as an excuse for not talking to you.
Hope it goes well for you.
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Hagger
Member
Registered: 6th Mar 04
Location: Hull
User status: Offline
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quote:
Originally posted by corsa808
ive bought loads from them, never been anything but helpfull, great customer service.
i live 5 mins from them, and have got an exellent reputation round here.
this is the first bad report ive EVER heared about them.
who did you speak to at turners that was telling u to fcuk off?
mark or john turner , not sure which one , but he is one of the owners.
ive decided to go back to trading standards for some more advice on what to do now.
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neiliosxi
Member
Registered: 17th Dec 02
Location: Teesside (NE)Drives: Megane R26
User status: Offline
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next time, give drive buy solutions a bell in hartlepool, closer to you and you wont get any crap like with turners who arnt cheap either to be fair!
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neiliosxi
Member
Registered: 17th Dec 02
Location: Teesside (NE)Drives: Megane R26
User status: Offline
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but i agree with corsa808, they have done some cracking installs in the past, and i havnt heard too many complaints about their work!
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Corsa E-Tec
Member
Registered: 4th Feb 04
Location: Stevenage Drives: Leon Cupra
User status: Offline
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thats awful, deffinatly go small claims guy.
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
User status: Offline
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its not like turners are a cheap little outfit tho, theyve won competitions worldwide for their work, were chosen to do the REDLINE magazine installs, been in lots of I.C.E magazines with write-ups on their work.
very shocked to be honest, especially if it was one of the turners family you spoke to!
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