Antz
Member
Registered: 28th Jul 03
Location: Leeds Drives: Myself Insane!
User status: Offline
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quote:
Originally posted by Steve
munchie your not asian, your a saudi
He said Indian... and I'm sure he knows what he is 
[Edited on 21-04-2007 by Antz]
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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i tell you hes an arab mofo
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Munchie
Member
Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline
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im german
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ssj_kakarot
Member
Registered: 29th Apr 03
Location: hartlepool
User status: Offline
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quote:
Originally posted by Carl
quote:
Originally posted by John
Most people wouldn't rather pay extra, including you probably.
Computers for instance, the warranty costs would go up to pay for the more expensive labour, you'd go elsewhere because they have cheaper warrantys and no support, then moan about the lack of support and go back to the original place.
I hate speaking to indian call centres but I understand the reasoning behind it.
it depends on the difference to be honest, yeah if they were loads cheaper, then thing is, they move to indian call centres but do the customers see any benefits or does the profit margin increase more?! I'm going for the latter to be honest.
Yup see that would be a good argument you know keeping costs down for the customers by using indian call centres, but er lets see our costs dont go down infact they usually increase, the only thing that changes is the banks profit margins get bigger.
I cud understand it if it was a strugling business or something but banks make billions in profit each year i just dont feel they can justify moving work to india.
However, on that note i used to work in a UK based call centre and half the people there could not solve problems lol.
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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THEY TOOK OUR JEEERRRRRRRRBBSSSSS
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Joe
Member
Registered: 20th Jun 04
Location: Hesketh Bank, Lancashire
User status: Offline
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quote:
Originally posted by Matt H
THEY TOOK OUR JEEERRRRRRRRBBSSSSS
Classic South Park episode.
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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lmfao just on the phone to a dlink support in its an asian line.
I called the UK support number and he asks me if im calling from the uk
[Edited on 22-04-2007 by Steve]
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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Orange have a number of call centres in india.
I spend at least 30mins a day speaking to the cunting useless deaf non english speaking mutha fuckers.
number is 07976551552
"ok, let me read that back to you 07698152125
THAT CLEARLY NOT WHAT I SAID WAS IT?!
Drives me insane and causes ALOT of cock ups where people are put on wrong talk plans etc becuase they just dont know what they are doing.
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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fucking pricks, hate the cunts that call
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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i was getting mad with this guy earlier i had to spell my email address, steve@stevejwilliams.co.uk at least 10 times, and im sure he still didnt have it right, its really really bad practice
[Edited on 22-04-2007 by Steve]
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John
Member
Registered: 30th Jun 03
User status: Offline
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The uk support number most likely just beeps in his ear in exactly the same way as the support numbers for other english speaking countries.
Use phonetics to help spell out things like an email address, this also applies to uk call centers.
[Edited on 22-04-2007 by John]
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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but if i was speaking to someone in england i could just say "steve" and they would know.
Why should it be hard work to partake in basic communcation with a company that im a paying customer of?
not to mention it took about 10 minutes before i could even start to discuss my problem.
[Edited on 22-04-2007 by Steve]
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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You shouldn't have to spell Steve J Williams.
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Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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quote:
Originally posted by Steve
Why should it be hard work to partake in basic communcation with a company that im a paying customer of?
[Edited on 22-04-2007 by Steve]
Exactly Mr Steve. 
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drax
Member
Registered: 5th Feb 05
Location: Sittingbourne, Kent
User status: Offline
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If you are with admiral and want to speak to someone english call before 10 or 11am and you'll get through to an english service
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Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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quote:
Originally posted by drax
If you are with admiral and want to speak to someone english call before 10 or 11am and you'll get through to an english service
Good tip!My mum is movign her account away from Abbey too as she has had problems. 
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