JadeM
Premium Member
Registered: 9th Feb 06
User status: Offline
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I ordered stuff from ASOS yesterday, the parcel came this morning.
Mums just phoned me to say that another parcel containing the same stuff has just arrived. She checked the invoices in both boxes and they're both showing the same order number. I've just checked my ASOS account and its only showing the one order's been sent out, looks like they've sent it twice by mistake! £370.00 worth 
Dilema is, whats the chances they'll notice what they've done  Mum's signed for both parcels ?
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DannyB
Premium Member
Registered: 6th Feb 08
User status: Offline
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They will notice.
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AlunJ
Member
Registered: 3rd Apr 07
Location: Newport
User status: Offline
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Happened to a mate of mine.... they noticed in the end 
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smack
Member
Registered: 7th Jul 04
User status: Offline
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there fault not yours, they wont kick off about it, just the staff working in the depo will get a bollocking from their managers.
many times it happened to me
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JadeM
Premium Member
Registered: 9th Feb 06
User status: Offline
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Think I better own up then, dont want charged twice
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AdZ9
Member
Registered: 14th Apr 06
User status: Offline
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They will ask for it back, just keep it to give it back.
They will notice in the end, whether it be 1 week or 1 month down the line.
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C2RL R
Member
Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
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tell them you will send the stuff back but would like some store credit for your inconvenience.
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JadeM
Premium Member
Registered: 9th Feb 06
User status: Offline
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I've tried to check my credit card to see if they charged twice, but there's no payments to ASOS showing  Anyone know how long it takes for it to show up on my statement?
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C2RL R
Member
Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
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try again at close of business today.
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Kurt
Member
Registered: 23rd Oct 05
Location: Hi
User status: Offline
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I had something like this happen a while back.. ordered something from a music shop and got two of them.. only charged for one and never heard any more from them
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JadeM
Premium Member
Registered: 9th Feb 06
User status: Offline
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quote:
Originally posted by C2RL R
try again at close of business today.
 Okaydoksay!
The invoices are identical right down to the time the goods were dispatched
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Kurt
Member
Registered: 23rd Oct 05
Location: Hi
User status: Offline
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How was it sent? post? courier? pigeon?
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Eck
Premium Member
Registered: 17th Apr 06
Location: Lundin Links, Fife
User status: Offline
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It can actually take a couple of days to appear on your statement Jade. Just keep checking to see if it comes up. Best to wait a while, as they may try and get them back!
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JadeM
Premium Member
Registered: 9th Feb 06
User status: Offline
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The first box came via courier, the second Royal Mail.
Eck I'll keep checking, but knowing my luck.....................
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Eck
Premium Member
Registered: 17th Apr 06
Location: Lundin Links, Fife
User status: Offline
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Normally if it's a duplicate order, they come via the same delivery service. Yeah, knowing your luck they've charged you twice
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JadeM
Premium Member
Registered: 9th Feb 06
User status: Offline
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Feckin hope not  Credit cards taken a big enough pounding this month, this might just push it over the limit
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Eck
Premium Member
Registered: 17th Apr 06
Location: Lundin Links, Fife
User status: Offline
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quote:
Originally posted by JadeM
Feckin hope not Credit cards taken a big enough pounding this month, this might just push it over the limit
If so, then demand that the company rectifiy this and contact your credit card company and explain what has happened. It'll be reet 
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Kurt
Member
Registered: 23rd Oct 05
Location: Hi
User status: Offline
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quote:
Originally posted by JadeM
The first box came via courier, the second Royal Mail.
Eck I'll keep checking, but knowing my luck.....................
recorded royal mail? if not they have no way to trace it
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Theham85
Member
Registered: 29th Nov 06
Location: Brisbane Queensland
User status: Offline
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I got sent an order twice............2 years ago and never sent it back 
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JadeM
Premium Member
Registered: 9th Feb 06
User status: Offline
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It wasnt recorded, but signed for on one of those wee machine thingy's that they use now
However ......................................... this is all irrelevant now, as I have just checked my pending transactions on the said credit card and the f*ckers have charged it twice
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AdZ9
Member
Registered: 14th Apr 06
User status: Offline
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Now tell them you've been caused grief as it's doubled your credit card, and you'd like some sort of compensation. They might give you a certain % off or something
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JadeM
Premium Member
Registered: 9th Feb 06
User status: Offline
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Yeah I've just sent them a lovely email hahaha!! Told them I was relying on the money for Christmas shopping at the weekend and they better get it put back on my card asap ! I cant see them refunding it till I return the goods and if thats the case they better give me some discount 
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Kurt
Member
Registered: 23rd Oct 05
Location: Hi
User status: Offline
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Badgers!!
unlucky though Jade.
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Daimo B
Member
Registered: 20th Mar 00
User status: Offline
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IF you've signed it, they will know as its two signatures.
If they had left one on the door, and you hadn't signed for it, quids in. This happened with a hoover for me, so mother got a new hoover too ).
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sxibeast
Member
Registered: 6th Aug 03
Location: Milton Keynes
User status: Offline
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Remembver also, if you get a chare from your credit card company if it does go over to make them pay that also! Plus, as said before inconvenience credit/cash!
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