Eddie.2k
Member
Registered: 4th Dec 06
User status: Offline
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Just as i was browsing through their site i was looking at their new promo offers they are doing.
My contract
Sony Ericsson w960i
£25 - 200mins 1000texts
Their new promo offer
Sony Ericsson 2960i
£25 - 500mins Unlimited Texts
So i phone up ask about getting this new offer and they say its only for new customers  hows about blooding giving loyal existing customers a decent offer for a change!!
Same goes with their Usb internet.
I got it for college in november..Now they're doing it half price. ONLY for new customers
VODAFONE ARE BADGERS!
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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u2u me what you are after and i will have a word with the retention guys
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Rob H
Member
Registered: 28th Oct 00
Location: Staffordshire Drives: Astra SRi
User status: Offline
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There seems to be no such thing as brand loyalty these days - I've found with most services offered, if you don't "ditch and switch" you end up loosing out.
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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Not necessarily, just threaten to leave and watch the offers flood in 
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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quote:
Originally posted by Eddie.2k
Just as i was browsing through their site i was looking at their new promo offers they are doing.
My contract
Sony Ericsson w960i
£25 - 200mins 1000texts
Their new promo offer
Sony Ericsson 2960i
£25 - 500mins Unlimited Texts
So i phone up ask about getting this new offer and they say its only for new customers hows about blooding giving loyal existing customers a decent offer for a change!!
Same goes with their Usb internet.
I got it for college in november..Now they're doing it half price. ONLY for new customers
VODAFONE ARE BADGERS!
so would u go to a car garage with your 18 month old car, and demand a new model for the same price as your old one? no.
any company is out to make money, new offers change all the time, the fact is they can give loads away on new connections as they have a higher expectation of spendature as opposed to existing cudtomers. with existing customers they can see how much you spend and if your worth investing in, whereas with new customers they are more likely to spend more than their £25 line rental.
and as for the usb modem thing-we only cut the prices as we want the biggst market share of the data market so we cut it to £15 to match 3. if u want the same deal ring up and tell them.
you also hit on one most important thing-promo offer, its a promotion, and clearly advertises it as new connection only.
i would never dream of holding a company to ransom purely based on being a loyal customer-i have shopped at asda for about 15 years, yet i dont go down and say "im a loyal customer what you going to give me?"
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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Boils my piss when new customers get a better deal than the people who've been with them for years. I was with Vodafone for 10 years before I switched to O2 a couple of years ago. All over a spat with retentions about a phone that was being offered free to customer but I had to pay £30. It was the principle so I left
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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quote:
Originally posted by _Allan_
Boils my piss when new customers get a better deal than the people who've been with them for years. I was with Vodafone for 10 years before I switched to O2 a couple of years ago. All over a spat with retentions about a phone that was being offered free to customer but I had to pay £30. It was the principle so I left
thats how things go im afraid. i work in a retention based department, and the fact is we get piss all money to spend on ANY customer. for example-nokia n95 cost price is £356. i get £243 to reinvest in a single number. so for me to be able to get a customer an n95 free it would cost me £113. the fact that the advisor will loose money shows why they tried to charge you. getting things like unlimited texts costs the advisor about £367. its called cost of save, and unfortunately custmers want too much.
unlimited texts and 500 mins does cost networks circa only about £1200 a year, add the phone on there and you can see why they charge.
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by bubblevaux
quote:
Originally posted by Eddie.2k
Just as i was browsing through their site i was looking at their new promo offers they are doing.
My contract
Sony Ericsson w960i
£25 - 200mins 1000texts
Their new promo offer
Sony Ericsson 2960i
£25 - 500mins Unlimited Texts
So i phone up ask about getting this new offer and they say its only for new customers hows about blooding giving loyal existing customers a decent offer for a change!!
Same goes with their Usb internet.
I got it for college in november..Now they're doing it half price. ONLY for new customers
VODAFONE ARE BADGERS!
so would u go to a car garage with your 18 month old car, and demand a new model for the same price as your old one? no.
any company is out to make money, new offers change all the time, the fact is they can give loads away on new connections as they have a higher expectation of spendature as opposed to existing cudtomers. with existing customers they can see how much you spend and if your worth investing in, whereas with new customers they are more likely to spend more than their £25 line rental.
and as for the usb modem thing-we only cut the prices as we want the biggst market share of the data market so we cut it to £15 to match 3. if u want the same deal ring up and tell them.
you also hit on one most important thing-promo offer, its a promotion, and clearly advertises it as new connection only.
i would never dream of holding a company to ransom purely based on being a loyal customer-i have shopped at asda for about 15 years, yet i dont go down and say "im a loyal customer what you going to give me?"
A cars hardley a service package though is it 
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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Just call up say you want to cancle, they put you through to the team that try to save you, they get on there knees beg and offer you it , you stay. job done.
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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quote:
Originally posted by Colin
quote:
Originally posted by bubblevaux
quote:
Originally posted by Eddie.2k
Just as i was browsing through their site i was looking at their new promo offers they are doing.
My contract
Sony Ericsson w960i
£25 - 200mins 1000texts
Their new promo offer
Sony Ericsson 2960i
£25 - 500mins Unlimited Texts
So i phone up ask about getting this new offer and they say its only for new customers hows about blooding giving loyal existing customers a decent offer for a change!!
Same goes with their Usb internet.
I got it for college in november..Now they're doing it half price. ONLY for new customers
VODAFONE ARE BADGERS!
so would u go to a car garage with your 18 month old car, and demand a new model for the same price as your old one? no.
any company is out to make money, new offers change all the time, the fact is they can give loads away on new connections as they have a higher expectation of spendature as opposed to existing cudtomers. with existing customers they can see how much you spend and if your worth investing in, whereas with new customers they are more likely to spend more than their £25 line rental.
and as for the usb modem thing-we only cut the prices as we want the biggst market share of the data market so we cut it to £15 to match 3. if u want the same deal ring up and tell them.
you also hit on one most important thing-promo offer, its a promotion, and clearly advertises it as new connection only.
i would never dream of holding a company to ransom purely based on being a loyal customer-i have shopped at asda for about 15 years, yet i dont go down and say "im a loyal customer what you going to give me?"
A cars hardley a service package though is it
true but he is reffering to a new package that has come out and now he wants it. its like having a car then 6 months later wanting the facelift version.
i get it all the time, i had this contract and now iv seen something else i want it etc.
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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Robbo, where is my free Nokia 8800 Arte you prmised me
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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quote:
Originally posted by Nismo
Just call up say you want to cancle, they put you through to the team that try to save you, they get on there knees beg and offer you it , you stay. job done.
not true.
i do retention for the highest spending 11% customers in the uk. if they demand unrealistic things we will let them go. every network now is trying to maintain a fixed ARPU (average revenue per unit). if they spend low, networks will release them.
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Jules S
Premium Member
Registered: 24th Dec 03
User status: Offline
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quote:
Originally posted by bubblevaux
thats how things go im afraid. i work in a retention based department, and the fact is we get piss all money to spend on ANY customer. for example-nokia n95 cost price is £356. i get £243 to reinvest in a single number. so for me to be able to get a customer an n95 free it would cost me £113. the fact that the advisor will loose money shows why they tried to charge you. getting things like unlimited texts costs the advisor about £367. its called cost of save, and unfortunately custmers want too much.
unlimited texts and 500 mins does cost networks circa only about £1200 a year, add the phone on there and you can see why they charge.
Strange,
For the past five years or so I've always gone to the cancellation dept and I've got an equal deal to that offered to new customers in a shop
Been with Voda about 15 years though....
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richardworrall
Premium Member
Registered: 20th Sep 05
Location: Derby
User status: Offline
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with Voda i always used to ask to speak to the 'Specialist Sales' team and i always used to get what i wanted, then even told me the first line sales are there to rip off the people who mind what they get.
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by bubblevaux
true but he is reffering to a new package that has come out and now he wants it. its like having a car then 6 months later wanting the facelift version.
i get it all the time, i had this contract and now iv seen something else i want it etc.
No its not  If we must compair it to the motor industry its like a Garage having an offer for new customers only, £10k for a VXR, though if your a returning customer you pay full price!
Its taking the piss on many levels, biting the hand that feeds you springs to mind!!
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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quote:
Originally posted by richardworrall
with Voda i always used to ask to speak to the 'Specialist Sales' team and i always used to get what i wanted, then even told me the first line sales are there to rip off the people who mind what they get.
TBH I bet you were just speaking to the same guy who was putting a funny voice on...and he probably still ripped you off.
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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It doesn't cost an advisor though if they offer the same phone to a new customer for free?.
It's the point about loyalty that annoys the most. I wasn't pushing my luck. I have had 12+ years plus always dealing with retentions and know a few tricks etc..
Most people I know don't go over their quota. I'm not daft enough to sign for £30 contract if I think I need to be on the £45 one. Then spend an extra £30 a month on top of the £30 contract because I picked the wrong one.
It's because you are already with them, you should still be able to get the new deals. Saying that retentions can often find a better deal anyway. It's just been the odd time to shop around.
I also find it funny when companies such as dialaphone can offer you a phone free on a network of your choice with a better deal than the networks themselves. I'd usually only deal with the networks as they are the biggest operators and used to offer the best deals around. Sadly this no longer seems to be the case and makes a new mobile contract a pain in the arse 
[Edited on 17-03-2008 by _Allan_]
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richardworrall
Premium Member
Registered: 20th Sep 05
Location: Derby
User status: Offline
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quote:
Originally posted by Cosmo
quote:
Originally posted by richardworrall
with Voda i always used to ask to speak to the 'Specialist Sales' team and i always used to get what i wanted, then even told me the first line sales are there to rip off the people who mind what they get.
TBH I bet you were just speaking to the same guy who was putting a funny voice on...and he probably still ripped you off.
no he didnt rip me off, i got the phone i wanted for FREE and the traiff i wanted for less. Always did it and it worked everytime
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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quote:
Originally posted by bubblevaux
quote:
Originally posted by Nismo
Just call up say you want to cancle, they put you through to the team that try to save you, they get on there knees beg and offer you it , you stay. job done.
not true.
i do retention for the highest spending 11% customers in the uk. if they demand unrealistic things we will let them go. every network now is trying to maintain a fixed ARPU (average revenue per unit). if they spend low, networks will release them.
Allways worked for me, never once not bowed down to my needs
Allthough it might be because im a "VIP" customer or sumti to Vodafone.
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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The fact is these companies know that once you join them you are more than likely not going to change to another provider for a long while, and for those that do they gain a lot more customers than they lose.
Thats why they work so hard at attracting new customers and not so hard at keeping those they have. Its the same with banks/insurance companies/etc.
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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quote:
Originally posted by Jules S
quote:
Originally posted by bubblevaux
thats how things go im afraid. i work in a retention based department, and the fact is we get piss all money to spend on ANY customer. for example-nokia n95 cost price is £356. i get £243 to reinvest in a single number. so for me to be able to get a customer an n95 free it would cost me £113. the fact that the advisor will loose money shows why they tried to charge you. getting things like unlimited texts costs the advisor about £367. its called cost of save, and unfortunately custmers want too much.
unlimited texts and 500 mins does cost networks circa only about £1200 a year, add the phone on there and you can see why they charge.
Strange,
For the past five years or so I've always gone to the cancellation dept and I've got an equal deal to that offered to new customers in a shop
Been with Voda about 15 years though....
you may be a different customer type, where they work on something called RIV or re-investment value, where basically, if a customer has spent loads and wants a cheap phone, the left over RIV can roll on to the next customer, my department we work to a cost of save and are targetted heavily on it, so now in my department things are very different.
if however like yourself, u have been with us for years, sometimes what they will do is alter ur commitment date, which generates the sale, but then order the phone the next day, which would keep the advisors cost of save down. there are little tricks we can do, but realistically the mobile networks shot themselves in the foot by giving phones for free-so customers now always expect them for free.
i australia, you have to pay $1200 for an n95 on a contract.
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
quote:
Originally posted by _Allan_
It doesn't cost an advisor though if they offer the same phone to a new customer for free?.
It's the point about loyalty that annoys the most. I wasn't pushing my luck. I have had 12+ years plus always dealing with retentions and know a few tricks etc..
Most people I know don't go over their quota. I'm not daft enough to sign for £30 contract if I think I need to be on the £45 one. Then spend an extra £30 a month on top of the £30 contract because I picked the wrong one.
It's because you are already with them, you should still be able to get the new deals. Saying that retentions can often find a better deal anyway. It's just been the odd time to shop around.
I also find it funny when companies such as dialaphone can offer you a phone free on a network of your choice with a better deal than the networks themselves. I'd usually only deal with the networks as they are the biggest operators and used to offer the best deals around. Sadly this no longer seems to be the case and makes a new mobile contract a pain in the arse
[Edited on 17-03-2008 by _Allan_]
when offering new connections, it doesnt cost the advisor a penny-it costs bomb loads to re-invest a customer based on their previous spend.
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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It would be like If you were a regular customar for say BMW, you bought a new model every 2 years, you thought they looked after you. Then you went past one day & they had a sticker on the windows saying 08 plate M3 only £30k. You think to yourself thats good, im going to have some of that, go in to be told that its for new customers only. Yeah right You wouldnt have that would you. Should be the same with phones (any service supplier really) people should switch more often until they take the hint there priorities should be on there existing clients!
[Edited on 17-03-2008 by Colin]
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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The internal workings of the phone network, while interesting, are not of major concern to the customer. I for one completely agree, price discrimination generally sucks, especially when it is so blatantly applied and you don't have a choice.
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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quote:
Originally posted by Nismo
quote:
Originally posted by bubblevaux
quote:
Originally posted by Nismo
Just call up say you want to cancle, they put you through to the team that try to save you, they get on there knees beg and offer you it , you stay. job done.
not true.
i do retention for the highest spending 11% customers in the uk. if they demand unrealistic things we will let them go. every network now is trying to maintain a fixed ARPU (average revenue per unit). if they spend low, networks will release them.
Allways worked for me, never once not bowed down to my needs
Allthough it might be because im a "VIP" customer or sumti to Vodafone.
depends on who you speak to etc, at the start and end of the months advisors will do more as they are just starting their new targets, or are close to closing their targets.
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