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Author returning goods that or not needed...
Rob B
Member
Registered: 8th Jan 04
Location: Area Motorsport Drives: Race EP3
User status: Offline
13th Mar 08 at 14:31   View User's Profile U2U Member Reply With Quote
Bought some paint from motorworld, about 15 days ago so well inside my 28 day period.

He says im not entitled to a refund only exchange the amount for something else, Can anyone help out as hes a cock and i want to be right

Bit of legal print or something to copy and print off would be great..

Well actually, am i correct ?

lol
DannyB
Premium Member

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Registered: 6th Feb 08
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13th Mar 08 at 14:32   View Garage View User's Profile U2U Member Reply With Quote
If you have the receipt and the item hasnt been opened i would think that you could just go in and get a refund.
Rob B
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Registered: 8th Jan 04
Location: Area Motorsport Drives: Race EP3
User status: Offline
13th Mar 08 at 14:33   View User's Profile U2U Member Reply With Quote
i have receipt item is unopened, he wont give me refund thats the point..
DannyB
Premium Member

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Registered: 6th Feb 08
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13th Mar 08 at 14:34   View Garage View User's Profile U2U Member Reply With Quote
Did you ask to see the manager or anything?no reason why he cant give you a refund, the badger.
johnhara1
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Registered: 19th Oct 06
Location: Newcastle upon Tyne
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13th Mar 08 at 14:34   View User's Profile U2U Member Reply With Quote
Try different motorworld.

I cant see why your not entitled to a refund unless stated on reciept.
Rob B
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Registered: 8th Jan 04
Location: Area Motorsport Drives: Race EP3
User status: Offline
13th Mar 08 at 14:35   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by red_top
Did you ask to see the manager or anything?no reason why he cant give you a refund, the badger.


Was the manager, only motorworld around here, plus i want to prove him wrong now and make him look a cock like he just made me look like one
DannyB
Premium Member

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Registered: 6th Feb 08
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13th Mar 08 at 14:36   View Garage View User's Profile U2U Member Reply With Quote
Ohhh,well thats just gay.You are entitled to a refund, il go look for something you can print off.
foxyk8t
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Registered: 8th Jun 07
Location: Truro - Cornwall
User status: Offline
13th Mar 08 at 14:38   View User's Profile U2U Member Reply With Quote
My ex bf worked for motorworld and this is their policy - its crap i agree!! If i were you i'd go back to a different store and say that ure girlfriend picked some up the same day and you dont need it!
Rob B
Member
Registered: 8th Jan 04
Location: Area Motorsport Drives: Race EP3
User status: Offline
13th Mar 08 at 14:40   View User's Profile U2U Member Reply With Quote
I might do that Kate, but i want to prove him wrong cause he made me look a dick infront of other customer's.
Fonz
Premium Member

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Registered: 12th May 06
Location: Newbury, Berks
User status: Offline
13th Mar 08 at 14:43   View Garage View User's Profile U2U Member Reply With Quote
does it say, or did he show you where it states no refund will be given?
_Allan_
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Registered: 24th Mar 04
User status: Offline
13th Mar 08 at 14:44   View User's Profile U2U Member Reply With Quote
I'm sure I had an argument in the store a few years ago in Topman, wanted to return an item, unworn but was only 3/4 days old. They said I was welcome to an exchange but no refund as it was their store policy but I'm still sure your statutory rights supercede this and you have up until 28 days to return it for a refund. Providing it is in the condition it was purchased in. I just kicked off in the store, held up a large queue and got a refund



[Edited on 13-03-2008 by _Allan_]
Fonz
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Registered: 12th May 06
Location: Newbury, Berks
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13th Mar 08 at 14:44   View Garage View User's Profile U2U Member Reply With Quote
http://www.corsasport.co.uk/board/viewthread.php?tid=49103
fazza
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Registered: 7th Feb 08
Location: Plymouth
User status: Offline
13th Mar 08 at 14:47   View User's Profile U2U Member Reply With Quote
i work for a mobile phone retailer and we have a non refund policy on anything aswell
foxyk8t
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Registered: 8th Jun 07
Location: Truro - Cornwall
User status: Offline
13th Mar 08 at 14:50   View User's Profile U2U Member Reply With Quote
I know this probably dosnt help much but i just got this off their website for orders you can make online?

Cancelling an order

Goods may be returned for a refund or exchange if they are returned to Motor World within 7 working days from receipt, subject to the following conditions:
Items are returned carriage paid
Items are returned unused
Items are returned in original packaging
Items are returned in re-saleable condition
Items cannot be accepted for return which have been specially ordered for you or manufactured to your specification
We reserve the right to deduct the original delivery cost from the refund of the product returned
_Allan_
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Registered: 24th Mar 04
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13th Mar 08 at 14:50   View User's Profile U2U Member Reply With Quote
Mobile phones are different though and you still have up to 14 days to return.

PS Rob, I find a nice phone call (maybe to a different store in this case) before you intend to go down, often helps.

Just explain it's as new and unopened etc.. and see what the manager says.

[Edited on 13-03-2008 by _Allan_]
fazza
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Registered: 7th Feb 08
Location: Plymouth
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13th Mar 08 at 14:57   View User's Profile U2U Member Reply With Quote
there is no 14day policy with mobile phones now, the networks have scrapped it!
Matt L
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Registered: 17th Apr 06
User status: Offline
13th Mar 08 at 15:03   View User's Profile U2U Member Reply With Quote
i had this problem bought some window tint film left it in my boot over night took it back the day after untouched with reciept and wouldnt refund it.

their come back which is perfectly legal is its fit for the purpose that it was bought for.
companies dont legally have to do anything if you just say you change you mind about something its just out of there good will.
tbf best thing you can try is their head office which i did but even then you get someone who really couldnt gie a cr*p about your problem (in my case)

outcome for me was just a credit note which i still have, and they now have one customer less as i refuse to buy anything from them

edit: this was motorworld aswell

[Edited on 13-03-2008 by Matt L]
Rob B
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Registered: 8th Jan 04
Location: Area Motorsport Drives: Race EP3
User status: Offline
13th Mar 08 at 15:04   View User's Profile U2U Member Reply With Quote
So if i go in and say its not fit for purpose, im entitled to a refund, but if i say i dont need it im not.
?
Matt L
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Registered: 17th Apr 06
User status: Offline
13th Mar 08 at 15:05   View User's Profile U2U Member Reply With Quote
yeh but they will question why its not fit for purpose.
so i dont know how you can say paint isnt
Matt L
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Registered: 17th Apr 06
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13th Mar 08 at 15:07   View User's Profile U2U Member Reply With Quote
you could always try its not of satisfactory quality for your needs that should mean they have to refund you aswell.
Rob B
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Registered: 8th Jan 04
Location: Area Motorsport Drives: Race EP3
User status: Offline
13th Mar 08 at 15:07   View User's Profile U2U Member Reply With Quote
say the previous can i used from the bulk i bought reacted and i didnt want to ruin or waste any more money trying to use the other can's.
Matt L
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Registered: 17th Apr 06
User status: Offline
13th Mar 08 at 15:11   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Rob B
say the previous can i used from the bulk i bought reacted and i didnt want to ruin or waste any more money trying to use the other can's.


yeh but again they may ask for proof of it. tbf motorworld suck imo and they will try all they can to get out of refunding something
Rob B
Member
Registered: 8th Jan 04
Location: Area Motorsport Drives: Race EP3
User status: Offline
13th Mar 08 at 15:18   View User's Profile U2U Member Reply With Quote
I know yeah, there not losing anything there only going to get more stock in anyway.

ive complained to there head office about the manner it was dealt with and the lack of a refund
Matt L
Member
Registered: 17th Apr 06
User status: Offline
13th Mar 08 at 15:19   View User's Profile U2U Member Reply With Quote
yeh i did the same went nowhere but then 2 days later i got a call saying i could go and get a credit note.

which motorworld was it?

[Edited on 13-03-2008 by Matt L]
Rob B
Member
Registered: 8th Jan 04
Location: Area Motorsport Drives: Race EP3
User status: Offline
13th Mar 08 at 15:23   View User's Profile U2U Member Reply With Quote
ive been offered a credit note, not acceptable in my eyes, need the money too.

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