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Author I think I said something I shouldnt have
corb
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Registered: 24th Apr 02
Location: Calgary, Alberta, Canada
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2nd Aug 07 at 19:58   View User's Profile U2U Member Reply With Quote
Long story short a customer came in to collect her car(Im a salesman) and her mother was being very rude (imo) and then went on to question the quality of PDI(pre delivery inspection) it had had. She'd wound me up a lot already by this point so I took the keys out of my pocket and said,

'Heres the keys, the cars in the carpark, you go and PDI it' .



Thats the short version, the full version took me 45minutes to type up as an email to my boss who's on holiday at the moment! and no, im not giving the long version!

P.S. I hate the motor trade!
Marc
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Registered: 11th Aug 02
Location: York
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2nd Aug 07 at 20:01   View User's Profile U2U Member Reply With Quote
Are you in trouble?
Jamie
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Registered: 1st Apr 02
Location: Aberdeen
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2nd Aug 07 at 20:03   View User's Profile U2U Member Reply With Quote
Has she taken it any further? If so your in deep-do-do
Robin
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Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
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2nd Aug 07 at 20:03   View Garage View User's Profile U2U Member Reply With Quote
un-summary?
marklaruk
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Registered: 4th Sep 04
Location: Leeds
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2nd Aug 07 at 20:05   View User's Profile U2U Member Reply With Quote
must be in trouble... i dont think anyone would spend 45 mins writing it up to their boss unless they were in trouble... i hope
corb
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Registered: 24th Apr 02
Location: Calgary, Alberta, Canada
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2nd Aug 07 at 20:07   View User's Profile U2U Member Reply With Quote
Not yet, the actual customer was ok, even gave me a kiss when I gave her some flowers when we got to the car. There wouldnt have been any bad words said if the mother wasnt there, bear in mind daughter is in her 30's!

Fed up of customers demanding the world and expecting to pay fuckall for it tbh, what/who do they think they are?!! you wouldnt go to Tesco and haggle over the price on a tin of baked beans ffs and theyve got a much bigger mark up % on them. Thats why Tesco etc. are making such HUGE yearly profits, yet when a dealer has 13% in a car, customers want 10% off!

Robin, no chance!
corb
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Registered: 24th Apr 02
Location: Calgary, Alberta, Canada
User status: Offline
2nd Aug 07 at 20:09   View User's Profile U2U Member Reply With Quote
Mark, the email was more of a statement of point than covering my arse, I signed it off,

'Is is me, or am I in the wrong job?'

and if something does come of it, when he's back I'll have forgotten what was said and how it went on!
Haimsey
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Registered: 8th May 05
Location: Nottingham Drives: Corsa B
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2nd Aug 07 at 20:15   View Garage View User's Profile U2U Member Reply With Quote
quote:
Originally posted by corb
Mark, the email was more of a statement of point than covering my arse, I signed it off,

'Is is me, or am I in the wrong job?'


If it is the wrong job, dont become an english teacher

Marcy Marc

White Sport Progress Thread
jr
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Registered: 20th May 02
Location: Kent
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2nd Aug 07 at 20:27   View User's Profile U2U Member Reply With Quote
motor trade is shit, end of

some of the stuff ive said has been rediculous like theat mate when ive got annoyed
SportBoy
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Registered: 5th Oct 01
Location: Retford, Nottinghamshire
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2nd Aug 07 at 20:31   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by jr
motor trade is shit, end of
Jamie
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Registered: 1st Apr 02
Location: Aberdeen
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2nd Aug 07 at 20:33   View User's Profile U2U Member Reply With Quote
How much of this 13% do you make off each sale (pre-bargaining?)
jr
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Registered: 20th May 02
Location: Kent
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2nd Aug 07 at 20:37   View User's Profile U2U Member Reply With Quote
i await your CEI/CRM scores corb
Jambo
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Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
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2nd Aug 07 at 20:42   View User's Profile U2U Member Reply With Quote
sounds like most customers to be frank
corb
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Registered: 24th Apr 02
Location: Calgary, Alberta, Canada
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2nd Aug 07 at 20:45   View User's Profile U2U Member Reply With Quote
I dont get what you mean jamie, we have a car which is 10k, 13% profit we could make 1300. customer wants 10% off, we make 300, less 100 for pdi leaves £200, take the VAT out of it leaves a dealer profit of £165, of which I personally get £16.50.

That 13% includes back end bonuses etc. for hitting targets. We've got some cars with £2000 off at the moment, heavily supported by the manufacturer, yet people are still expecting to get more money off and not buying them when I explin they cant have anymore discount, to be fair, I'm quite blunt/sarcastic about it, they ask how much off, I tell them £2k, their eyes light up and i say, yeah, youve got 2k off already!

Im not like that all the time, just certain people if they waste my time!
corb
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Registered: 24th Apr 02
Location: Calgary, Alberta, Canada
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2nd Aug 07 at 20:47   View User's Profile U2U Member Reply With Quote
JR, my csi results are mostly good, 100% except on 'did you receive a phonecall post delivery' which i got about 70% on
Marc
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Registered: 11th Aug 02
Location: York
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2nd Aug 07 at 20:47   View User's Profile U2U Member Reply With Quote
What dealership are you again?
corb
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Registered: 24th Apr 02
Location: Calgary, Alberta, Canada
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2nd Aug 07 at 20:47   View User's Profile U2U Member Reply With Quote
SEAT
Marc
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Registered: 11th Aug 02
Location: York
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2nd Aug 07 at 20:49   View User's Profile U2U Member Reply With Quote
Do you still have the policy of no valuations until deals are complete?

Wills and Ellis in York wouldn't give my Dad a valuation until a deal was done so he told them to forget it!
corb
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Registered: 24th Apr 02
Location: Calgary, Alberta, Canada
User status: Offline
2nd Aug 07 at 20:51   View User's Profile U2U Member Reply With Quote
no, thats down to the individual company, like SMC, they do that, my dad works for them as a salesman and he hates the policy. TBH I also think it's ridiculous. It like asking in comet, 'how much is this tele?' and them saying, 'I'm not telling you unless you are going to buy it!'
jr
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Registered: 20th May 02
Location: Kent
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2nd Aug 07 at 20:52   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by corb
JR, my csi results are mostly good, 100% except on 'did you receive a phonecall post delivery' which i got about 70% on


thats good mate really
Matt H
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Registered: 11th Sep 01
Location: South Yorkshire
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2nd Aug 07 at 20:54   View User's Profile U2U Member Reply With Quote
U2U sent Corb, it'll cheer you up
corb
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Registered: 24th Apr 02
Location: Calgary, Alberta, Canada
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2nd Aug 07 at 20:57   View User's Profile U2U Member Reply With Quote
thats cos i am the man 109% on insurance add on sales this month too, which the director had a £200 bonus running on, I told him just to write me the cheque out and not bother checking everyone elses figures 11 cars, 7 GAPs, 3 Diamondbrites and 2 payment protections. and I've valeted 6 of my cars in the holiday absence of our valeter in 5 days.
Rob H
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Registered: 28th Oct 00
Location: Staffordshire Drives: Astra SRi
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2nd Aug 07 at 20:58   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Marc
Do you still have the policy of no valuations until deals are complete?

Wills and Ellis in York wouldn't give my Dad a valuation until a deal was done so he told them to forget it!


So you'd have to sign on the dotted before getting a price for your p/x?

Do they sell any cars? .

That said, you get some dealers who seem quite willing to give discounts, while others almost look surprised when you question their price against others .
jr
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Registered: 20th May 02
Location: Kent
User status: Offline
2nd Aug 07 at 20:59   View User's Profile U2U Member Reply With Quote
when you sau "valeted" how much of the diamondbrites have you actully applied
corb
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Registered: 24th Apr 02
Location: Calgary, Alberta, Canada
User status: Offline
2nd Aug 07 at 21:02   View User's Profile U2U Member Reply With Quote
One myself, Paul(valeter) did two before he went away, we actually do it, I have heard stories of dodgy dealers who dont bother though!

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