Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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Just got a bill of £73 for a phone that ran out in May, Rang them up and theyve said I didnt ring up to cancel the contract (that I took out for 12 months only) and they are trying to say its still active and i said well cancel it then and he said it will be cancelled in 30 days from today which means my bill will go up to £108. I got a phone call in march asking do I want to upgrade and I said no, i wont be staying with 3 when my contract runs out in May, the fella said ok fine, and i thought that was that, but now 3 are saying thats a 3rd party company and nothing to do with 3 
Where do I stand, ive asked to speak 2 the manager and supposedly ringin me back in an hour 
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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Vodafone done that with me when I cancelled..Saying loads of bull about needed to be in writting then when i sent the letter and forgot to sign it they said it's ok we can do it by phone..By this time bill had went up...
I am now with 3  
if you have proof you cancelled it and account was clear don't pay it....They will chase you for it though...
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Conway563
Member
Registered: 7th Jun 06
Location: Yate, Bristol
User status: Offline
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Have to pay I'm afraid. All the contract does is show that you are tied to it for 12 months. After that your free to leave without any penalties but you have to let them know. Same on all networks AFAIK
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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But I got a call from a fella who i was led to believe, wasfrom 3, asking do I want to upgrade I said no and thought that was that... bastards.
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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I've moved address now, what are the chances of them catching up with me lol
Can I request to pay it in small installments
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Eck
Premium Member
Registered: 17th Apr 06
Location: Lundin Links, Fife
User status: Offline
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Basically you took a 12 month contract, but they will continue after that 12 month contract until you decide to cancel. And yeah, it takes a month to cancel, and each payment is taken out in advanced so you will be charged more unfortunately. You won't get anywhere by saying that you told the guy you were not going to stay with them, you need to confirm that you will cancel. Unlucky dude
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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Gutted
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Eck
Premium Member
Registered: 17th Apr 06
Location: Lundin Links, Fife
User status: Offline
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quote:
Originally posted by JayM
I've moved address now, what are the chances of them catching up with me lol
Can I request to pay it in small installments
If you call up the customer services and tell them that you are in a bit of financial trouble (not necessarily true ha) and would like to pay this charge up monthly, they may be able to sort something out.
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gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
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3 are fucking useless
i hate them with a passion. their help line is a disgrace.
the sooner that network closes down the better
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gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
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what sort of company does this...:
i got a letter from a debt recovery firm about a bill i hadn't paid.....
a few days later i got the bill from 3
what sort of company passes a matter onto a debt firm before sending out the bill to the customer.
fucking idiots
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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Just rang them back up and hes saying theres been no request to cancel and ive just done it before
Pissing me off, minimum payment is £35, and he said they are gonna refer it to a collection agency if i dont pay it now
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gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
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quote:
Originally posted by JayM
Just rang them back up and hes saying theres been no request to cancel and ive just done it before
Pissing me off, minimum payment is £35, and he said they are gonna refer it to a collection agency if i dont pay it now
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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They can fuck off i moved address a few months ago they can send a debt collector there for all they want, no1 lives there
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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quote:
Originally posted by gianluigi
3 are fucking useless
i hate them with a passion. their help line is a disgrace.
the sooner that network closes down the better
Couldnt agree more, this is one of MANY problems ive had.
1 Month after i got my contract my phone stopped recieving incoming calls rang them and 3 months and lots of phone calls later they finally collected my phone for repair, 2 months later got it back with a note saying the damage is my fault and nothing they can do got to laugh tho
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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Vodafone were like that with me too.
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Eck
Premium Member
Registered: 17th Apr 06
Location: Lundin Links, Fife
User status: Offline
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quote:
Originally posted by JayM
Just rang them back up and hes saying theres been no request to cancel and ive just done it before
Pissing me off, minimum payment is £35, and he said they are gonna refer it to a collection agency if i dont pay it now
Did you actually call them up and say that you wanted to cancel before? Or something along those lines?
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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They are trying to sell me a contract
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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quote:
Originally posted by JayM
They are trying to sell me a contract
A young indian chap tried to sell me a 3 phone last night, i spent 35 minutes on the phone with him, giving him all my details, and then he asked for the bank card at this point I said "WHY its free?" He gave some shit about not taking money from the account.
Okaaaaaaaaay.
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Eck
Premium Member
Registered: 17th Apr 06
Location: Lundin Links, Fife
User status: Offline
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If you are still on the call, and you DID actually call them up before and request to cancel, and they are saying you didn't... Simply tell them that you are aware that all calls are recorded and you would like that to be passed on to your solicitor because it is a verbal agreement between both parties.
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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quote:
Originally posted by Eckmcmann
quote:
Originally posted by JayM
Just rang them back up and hes saying theres been no request to cancel and ive just done it before
Pissing me off, minimum payment is £35, and he said they are gonna refer it to a collection agency if i dont pay it now
Did you actually call them up and say that you wanted to cancel before? Or something along those lines?
I got a call off someone who led me to believe they was 3 asking do I want to upgrade, I said no when my contract ends in May I no longer want to stay with 3, Ive said just now if he led me to believe that id cancelled it why couldnt he explain that I hadnt and then put me through to the right department to cancel, apparently it doesnt work like that and I have to make the call to them. I didnt make the call thinking it was already done
[Edited on 22-06-2007 by JayM]
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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quote:
Originally posted by Eckmcmann
If you are still on the call, and you DID actually call them up before and request to cancel, and they are saying you didn't... Simply tell them that you are aware that all calls are recorded and you would like that to be passed on to your solicitor because it is a verbal agreement between both parties.
Im going to ring them back now, someone came to the door and I asked could he hold for a minute and he said ok, got back to the fone and he had hung up, they dont like waiting round but make me proper getting pissed off, will say that to them now Eck 
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Eck
Premium Member
Registered: 17th Apr 06
Location: Lundin Links, Fife
User status: Offline
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Good lad, they will then be as nice as you like
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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Just got legal advice then and hes told me to get a transcript of the call made in March, but he reckons they may be within there rights cos if it says in the Ts&Cs that I need to call a certain department to cancel then its my fault that I havent, althought ive informed 3 i havent told the correct department. Gutted.
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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and Stupid, I told 3 then that they do it on purpouse to con money and "he belives that isnt the case"
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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The manager is on the phone now and I said ive got legal advice about it and hes told me to get a transcript, manager has just "checked the records and that call (convienently) wasnt recorded" and not all calls are recorded
[Edited on 22-06-2007 by JayM]
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