Kathryn W
Member
Registered: 12th Oct 03
Location: Widnes, Cheshire
User status: Offline
|
Right my mum bought me a phone for christmas from the carphone warehouse.. cost her £180 it was the LG Chocoloate..
The other night the screen turned yellow and blue, and then went white and wouldnt allow me to do anything with it. It now does this quite often and doesnt start working for a while.
I still have the receipt do you think they'd be able to replace the phone? Or give a refund? As i have not dropped the phone, and im puzzled to why its happened.
|
Twiggy
Member
Registered: 15th Oct 04
User status: Offline
|
quote:
Originally posted by Kathryn W
Right my mum bought me a phone for christmas from the carphone warehouse.. cost her £180 it was the LG Chocoloate..
The other night the screen turned yellow and blue, and then went white and wouldnt allow me to do anything with it. It now does this quite often and doesnt start working for a while.
I still have the receipt do you think they'd be able to replace the phone? Or give a refund? As i have not dropped the phone, and im puzzled to why its happened.
they'd be able to replace the phone
|
Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
|
You have a years warranty. They will probably say you have to return it to LG but you have a right to depand they replace it.
|
Dom H
Member
Registered: 14th Jun 06
User status: Offline
|
I'm sure they'd replace or repair it no problems. 
|
Kathryn W
Member
Registered: 12th Oct 03
Location: Widnes, Cheshire
User status: Offline
|
Thanks guys! Ill go down and see what they say tomorrow 
|
abdus
Member
Registered: 23rd Feb 06
User status: Offline
|
make sure nothing has happened due to condesation/liquid etc...
If this happened and they take it for repair, they can say they won't replace it if you dn't have insurance
|
ali-corsa
Member
Registered: 21st Jan 07
Location: Tamworth
User status: Offline
|
quote:
Originally posted by Kathryn W
Right my mum bought me a phone for christmas from the carphone warehouse.. cost her £180 it was the LG Chocoloate..
The other night the screen turned yellow and blue, and then went white and wouldnt allow me to do anything with it. It now does this quite often and doesnt start working for a while.
I still have the receipt do you think they'd be able to replace the phone? Or give a refund? As i have not dropped the phone, and im puzzled to why its happened.
i had my ericsson k750i from there and it broke within 3 months, i it depends if you have insurance or not, if you do they will replace it if you dont, they will take it in for repair like mine was even though i kicked up a massive fuss and they didnt take any notice and still said no insurance no replacement so it had to be repaired, takes about one week or two depends if you take it to an express centre.
|
Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
|
When I took my 3310 back to Link after it kept turning itself off the would upgrade it but wouldn't exchange it, they said they would have to send it away. So you may have them saying they want to send it off.
|
Kurt
Member
Registered: 23rd Oct 05
Location: Hi
User status: Offline
|
my n91 from phones4u kept crashing and it took 02 to reccomend a software update as phones 4u customer care was appalling
|
Kathryn W
Member
Registered: 12th Oct 03
Location: Widnes, Cheshire
User status: Offline
|
TBH i find it only happens when it gets hot 
It's a shitty touch screen and when it goes tits up the buttons all fuck up and go onto different things
|
Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
|
Could be a design fault then.
|
Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
|
Its a repair warranty, so I doubt they'd just replace it
You can request it to be swapped, but they don't have to
|
craig8
Premium Member
Registered: 31st Dec 04
Location: Glasgow
User status: Offline
|
they will have to repair it, if it cannot be repaired they can replace it or offer you a phone of the same value (*current value, not when it was bought if i remember correctly)
if it has the same fault again then they shoudl replace it
E36 328
|
ed
Member
Registered: 10th Sep 03
User status: Offline
|
Ive dropped phones, filled them with water and done all sorts of stupid stuff and still managed to get new ones for free. It's in thier best interest for you to have a working phone 
|
SetH
Member
Registered: 15th Jul 01
User status: Online
|
Dont be puzzled, you have a shite phone with piss poor reliability. This is what happens when people have a 'fashion accessory' phone, i know someone with the same phone that went all spakka on her, some other people with tiny 'fashion accessory' motorolas and samsungs as well.
get a SE or a nokia.
|
Munchie
Member
Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline
|
It will be the ribbon that is at fault
if CPW dont fix it, ill take a look no problem
|
Kellye
Member
Registered: 23rd Aug 06
Location: southport, Drives:
User status: Offline
|
quote:
Originally posted by Kathryn W
Right my mum bought me a phone for christmas from the carphone warehouse.. cost her £180 it was the LG Chocoloate..
The other night the screen turned yellow and blue, and then went white and wouldnt allow me to do anything with it. It now does this quite often and doesnt start working for a while.
I still have the receipt do you think they'd be able to replace the phone? Or give a refund? As i have not dropped the phone, and im puzzled to why its happened.
I had the same problem with mine. They dont give refunds all they will do it send it of to be repaired took mine 2 weeks. LG SHITE. 
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
quote:
Originally posted by Marc
You have a years warranty. They will probably say you have to return it to LG but you have a right to depand they replace it.
incorrect-the warranty lyes with the manufatcurer-the store are well within their legal rights to do nothing about it-unfortunatley its one big complaint we get every day
|
ljames555
Member
Registered: 2nd Sep 03
User status: Offline
|
gf had the same phone and the same problem its a software fault they told us took it back with no receipt and they sent off to LG and fixed a week later.
they scan the phone and it showed i paid for it with my card
|
craig8
Premium Member
Registered: 31st Dec 04
Location: Glasgow
User status: Offline
|
quote:
Originally posted by bubblevaux
quote:
Originally posted by Marc
You have a years warranty. They will probably say you have to return it to LG but you have a right to depand they replace it.
incorrect-the warranty lyes with the manufatcurer-the store are well within their legal rights to do nothing about it-unfortunatley its one big complaint we get every day
but the contract of sale is with the shop, so it is the shops responsibility to have it repaired or replace it as stated in the sale and supply of goods act
E36 328
|
Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
|
Yeah, the shop has to do everything within its responsibilty.
|
craig8
Premium Member
Registered: 31st Dec 04
Location: Glasgow
User status: Offline
|
but you dont have a "right to demand they replace it"
they have the right to attempt to fix the fault first, dont go in all guns blazing and demanding, when a customer did that with me i was just a right cunt back to them
E36 328
|
BarnshaW
Member
Registered: 25th Oct 06
User status: Offline
|
just FYI i work for LG electronics customer services and the phone would have to go for repair. no loan unit or nothing. AND THEN it will probably be returned to you as customer mis use so good luck. and btw the chocolate phone is SHIT
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
quote:
Originally posted by craig8
quote:
Originally posted by bubblevaux
quote:
Originally posted by Marc
You have a years warranty. They will probably say you have to return it to LG but you have a right to depand they replace it.
incorrect-the warranty lyes with the manufatcurer-the store are well within their legal rights to do nothing about it-unfortunatley its one big complaint we get every day
but the contract of sale is with the shop, so it is the shops responsibility to have it repaired or replace it as stated in the sale and supply of goods act
incorrect. contract is with service provider-the shop are merely agents-any Phones4U, carphone warehouse or other mobile shop do not sell contracts-they merely advertise them. we have loads of complaints everyday about p4u and cpwh-but legally all they have done is supplied a phone from the manufacturer.
its like buying a 6 month old car from a bloke down the road and taking it back to him when it breaks-it dont work like that-u take it back to the manufacturer.
|
BarnshaW
Member
Registered: 25th Oct 06
User status: Offline
|
quote:
Originally posted by bubblevaux
quote:
Originally posted by craig8
quote:
Originally posted by bubblevaux
quote:
Originally posted by Marc
You have a years warranty. They will probably say you have to return it to LG but you have a right to depand they replace it.
incorrect-the warranty lyes with the manufatcurer-the store are well within their legal rights to do nothing about it-unfortunatley its one big complaint we get every day
but the contract of sale is with the shop, so it is the shops responsibility to have it repaired or replace it as stated in the sale and supply of goods act
incorrect. contract is with service provider-the shop are merely agents-any Phones4U, carphone warehouse or other mobile shop do not sell contracts-they merely advertise them. we have loads of complaints everyday about p4u and cpwh-but legally all they have done is supplied a phone from the manufacturer.
its like buying a 6 month old car from a bloke down the road and taking it back to him when it breaks-it dont work like that-u take it back to the manufacturer.
actually ur incorrect, from a legal stance your monetry contract is with your retailer, so if u purchased the phone from phones for you then your contract is with them, ur comparison with a car is wrong.
if you buy a new car from a dealership or something and it goes wrong then ur contract is with the dealership NOT the manufacturer
|
