Dave A
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Registered: 10th Dec 03
Location: County Durham
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with their stupidity. following the corsa VXR test drive thread last week I hate them even more now.
the 1.8 sri went in today as the AFM had brought up the EM light. knew it was the AFM as I had already done a diagnostic test at Vsport. only took it to vaux as it was under warranty. dropped it off at 9.30am. Tell them what the fault is.
they say 'we will start on it asap'
I say ' I need the car back for 3.30pm'
they say 'thats fine'
get a phonecall at 3.30 to say they are just on a test drive. so I go down to get the car and find they have not fixed it, infact they blame the fault on the car needing an ABS recall fault fixing and they claim to have sorted the fault and that it wasnt the AFM. but they had fixed it. they continue to try and sell me some brake pads fitted at a stupidly inflated price, I leave to go home.
on the way home the EM light comes on, check to see if the AFM had been changed (I had marked it) I ring them and ask why they havnt changed the AFM, they reply there was nothing wrong with it, I ask how long does the ABS recall take, they reply 'about 45 mins'.
so in total they had the car for over 6 hours, fixed a fault with the ABS that had already been fixed (looked in the service book when I got home, they had already carried out the ABS recall on the car less than 12 months ago! ) ignored the AFM fault and somehow managed to use nearly 1/4 a tank of fuel during a test drive. I go back, ask them for the results of the diagnostic test, there in black and white, an AFM fault, even with an advisory note that the AFM isnt serviceable and to chang the AFM
they say they need the car booked in for at least a whole day for the AFM and try and fob me off. I tell them its a 5 min job they replace it in 10.
bunch of useless gimps
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Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
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Why didn't you just do it? 
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mark_gsi
Member
Registered: 1st Nov 03
Location: Peterlee/darlington
User status: Offline
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under warrenty still
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Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
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Oh yeah, didn't see that.
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
User status: Offline
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quote:
Originally posted by Robin
Why didn't you just do it?
because they wanted £250 for the afm and it was under warranty, I shouldnt have to
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Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
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£250 
Did you tell them it needed changing, specifically instructing them to do it?
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
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and the stupid grease monkey reject mechanic also left my steering wheel filthy
I will get on to them about that tomorrow, claim some freebies as compo
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
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quote:
Originally posted by Robin
£250
Did you tell them it needed changing, specifically instructing them to do it?
well I told them that I had done a diagnostic test and that it came up with the AFM, they ignored me and fixed the unbroken ABS
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
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useless non-qualified money grabbing cunts IMO.
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Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
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Non-qualified?
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Warren G
Member
Registered: 14th May 06
Location: Kent
User status: Offline
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i no sometimes you cant find the fault, BUT theres been a rework sheet about z18xe AFM's!!! dumb asses
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Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
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If it's showing up on tech-2, there's really no excuse.
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jr
Member
Registered: 20th May 02
Location: Kent
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TBH although thats shit, if we had a customer come in and say "this is the fault" we would ignor them and find it our way
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Warren G
Member
Registered: 14th May 06
Location: Kent
User status: Offline
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im not quailfed and i work on customers cars! and they pay me shit too, £4.50 an hours a joke, i could do anything and get paid better
Sorry, rant over!
[Edited on 30-04-2007 by warren.g]
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jr
Member
Registered: 20th May 02
Location: Kent
User status: Offline
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depends if dave cleared the fault code before it went it
save said it drove away then the light came on, so either he or they cleared it
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
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quote:
Originally posted by jr
TBH although thats shit, if we had a customer come in and say "this is the fault" we would ignor them and find it our way
even if the service department phoned the said customer on a regular basis to ask for technical advice
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jr
Member
Registered: 20th May 02
Location: Kent
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if they do thats laughable ad they shouldnt be a dealership, we have mastertechs who are the bollocks in all fairness, and they normal techs are good as well, if theres something they dont know, it goes to Audi Technical, we would never phone another garage, let alone a non franchise one
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Adam_B
Member
Registered: 13th Dec 00
Location: Lancashire
User status: Offline
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quote:
Originally posted by jr
TBH although thats shit, if we had a customer come in and say "this is the fault" we would ignor them and find it our way
same here.
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Adam_B
Member
Registered: 13th Dec 00
Location: Lancashire
User status: Offline
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quote:
Originally posted by Dave A
quote:
Originally posted by jr
TBH although thats shit, if we had a customer come in and say "this is the fault" we would ignor them and find it our way
even if the service department phoned the said customer on a regular basis to ask for technical advice
FPMSL
We rang Toyota once to see about a cambelt kit on a celica, 'is that the one with the engine in the back'
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
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quote:
Originally posted by jr
if they do thats laughable ad they shouldnt be a dealership, we have mastertechs who are the bollocks in all fairness, and they normal techs are good as well, if theres something they dont know, it goes to Audi Technical, we would never phone another garage, let alone a non franchise one
well, a mate works there and he gave my number to the lads in the workshop on a few occasions, mainly when they had cars with engine conversions with wiring problems and problems with modded cars. they usually ring us a few times a month to ask stuff
but think of the benefits in helping them, they will gladly take your car off you all day, use up your petrol, not fix it and give it back with an oily steering wheel
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jr
Member
Registered: 20th May 02
Location: Kent
User status: Offline
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a vauxhall dealership touch conversions cars, maybe im lucky with who ive worked for, but if a conversion car came it we would tell them to fuck off
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Ben ev
Member
Registered: 23rd Oct 05
Location: kingslynn / torquay
User status: Offline
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ile have to disagree as at my local vox dealership near oxford thers a couple of guys that are very switched on, Johnny A, from the nitorious "mig web" being one of them. knows his stuff especially with let's
still abit shitty of them though
[Edited on 30-04-2007 by Ben ev]
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Marc
Member
Registered: 11th Aug 02
Location: York
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quote:
Originally posted by Adam_B
We rang Toyota once to see about a cambelt kit on a celica, 'is that the one with the engine in the back'
OMG!
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
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it just seems to be this vaux dealership, they are a big place as well, just useless.
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Ant
Member
Registered: 12th May 02
Location: Hereford and Worcester
User status: Offline
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my dad works for the local vx dealer (one of only 2 vauxhall centres of excellance in the uk, used to fix issues other dealers cant) there work is nothing much at write home about most of the mechanics are just very young lads with little or no experience, perhaps a couple of older guys who are very good but thats it. They did however do my abs wireing recall today so there is less chance of my car going on fire!
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