Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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Should be boycotted.  They are like human robots, poor customer service imo.
Just phoned Abbyey National and spoke to Sheik, right laugh. 
Going to find out if Natwest are the same, if not i'm moving all my DD's over to them etc.
Thanks for listening. 
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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natwest are uk never have problems with there call centres, its always quick and english
[Edited on 21-04-2007 by Steve]
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Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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result, my ISA, student account and credit card is with them anyway and their on-line banking is spot on. How hard is it switching direct debits over, got 5 to sort out.
[Edited on 21-04-2007 by Carl]
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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just inform the companies iirc
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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annoys me
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Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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quote:
Originally posted by corsa_tomtom1502
annoys me
Don't stand for it then, its below par, if something isn't on their sheets then they are fucked, its rediculous.
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
User status: Offline
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just rang Lexmark customer service, indian callcentre.
trying to find out why my fax machine automatically answers my phonecalls. their reply was priceless, apparently Its normal and I should get an answerhone and another phoneline to take my phonecalls.
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
User status: Offline
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and the way they have given themselves british names really annoys me.
and the way they use your first name as your surname, i.e how can we help you mr Dave?
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Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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shit isn't it. I might go get a job in a uk call centre and put an indian accent on to answer the phones, that way if i can't help I have an excuse. 
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Hammer
Member
Registered: 11th Feb 04
User status: Offline
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The racism card gets played when folk bring this up but imo if you recieved the same shoddy treatment and unability to understand simple things without having to repeat yourself, from a British call centre, then you would complain just as much.
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liamC
Member
Registered: 28th Feb 04
User status: Offline
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quote:
Originally posted by Dave A
and the way they have given themselves british names really annoys me.
and the way they use your first name as your surname, i.e how can we help you mr Dave?
When I was living abroad most of my work colleagues were Indian (Cheaper labour) and they all address you as Mr Dave, Mr Liam etc! It sounds wierd at first but you soon get used to it.
Ordering takeaways over the phone was horrendous. I was known as Mr Lim, Mr Lion, Mr Leem, amongst others
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Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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quote:
Originally posted by Hammer
The racism card gets played when folk bring this up but imo if you recieved the same shoddy treatment and unability to understand simple things without having to repeat yourself, from a British call centre, then you would complain just as much.
More so i reckon, you would complain to the company at the fact that someone was employed who was not capable at their job, I think the raceism card on this one helps them get away with shippy the call centres over to India.
If they are just reading off cards they should just post the bloody cards they read onto a giant FAQ somewhere, that would be just as useful.
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GT4Brody
Member
Registered: 26th Sep 01
Location: south
User status: Offline
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TBF its not their fault personally, however i feel your annoyance, i have wanted to launch the phone at the wall many a time whilst talking to Indian call centres, especially when sorting my admiral car insurance
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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mr dave 
[Edited on 21-04-2007 by corsa_tomtom1502]
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Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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quote:
Originally posted by GT4Brody
TBF its not their fault personally, however i feel your annoyance, i have wanted to launch the phone at the wall many a time whilst talking to Indian call centres, especially when sorting my admiral car insurance
no its the big companies wanting to cut costs fault. I'd rather pay extra for acceptable customer service to be honest, and other factors like supporting our own economy etc.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Most people wouldn't rather pay extra, including you probably.
Computers for instance, the warranty costs would go up to pay for the more expensive labour, you'd go elsewhere because they have cheaper warrantys and no support, then moan about the lack of support and go back to the original place.
I hate speaking to indian call centres but I understand the reasoning behind it.
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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tbh john your maw is indian and your dad is welsh
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Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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quote:
Originally posted by John
Most people wouldn't rather pay extra, including you probably.
Computers for instance, the warranty costs would go up to pay for the more expensive labour, you'd go elsewhere because they have cheaper warrantys and no support, then moan about the lack of support and go back to the original place.
I hate speaking to indian call centres but I understand the reasoning behind it.
it depends on the difference to be honest, yeah if they were loads cheaper, then thing is, they move to indian call centres but do the customers see any benefits or does the profit margin increase more?! I'm going for the latter to be honest.
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baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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Halifax are very good...untill last month a little foriegn robot in india answered
you ask them different questions and you get the same answer no matter what you ask
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Gaz
Member
Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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My mum works for a company that i will not name... but they are taking the work off India and sending it to the Phillopin's (spelling?)
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baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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yeh because they charge about 30p per hour
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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pisses me off loads. can never understand so keep having to say WHAT WHAT WHAT??? i don't like to say pardon as it would make me sound polite and i'm not polite when i'm left on hold and chucked around an indian curry house for an hour
prefer to have a nice middle aged well spoken english woman on the line that makes you wish it was a video call 
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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One of the reasons I closed my account with HSBC yesterday
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Munchie
Member
Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline
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im indian, and get pissed off with them ringing
normally say some indian swear words at them
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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munchie your not asian, your a saudi
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