Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
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Just been on the phone to them to book my car in so they can fit the gearlinkage I have, to replace the fucked one and stop it crunching into gear...
Obviously I don't want to drive the car to them, as it sounds nasty at every gearchange.
I live 5 miles away from the dealer, so I can't get home if I do drive it in.
So, I explain all this to her, and she tells me there is a £75+vat charge for collection 
I tell her I have Network Q cover, and she asks me if that covers recovery
Last time I had work done, they collected the car, so I assued it had, so I said yes, then she checked and told me I wasn't covered 
I say 'ok then, what if I drive the car in, book it in and drive home, will you collect it then, like you did last time?' and she says no, they'll keep it overnight, and start work in the morning...
I ask her how she reccomends I get home, will I be getting a courtesy car? Apparently not, as I'm not 21
Then I explain to her that I had spoken to their parts dept about the linkage a while back, and the bloke had told me they couldn't get any for months, as they're in such high demand, so I sourced one myself, brand new, in GM box, with GM part number on the linkage.
She tells me that it will void my warranty as I didn't buy it through them
So apparently, I have to drive my car in tomorrow (fucking up the gearbox with the crunching) leave it with them overnight (not being able to get home) and then wait 4 months for them to get me a gear linkage, as they won't fit the genuine GM part I have 
Summary - York, Ward and Rowlatt = useless.
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Joe
Member
Registered: 20th Jun 04
Location: Hesketh Bank, Lancashire
User status: Offline
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Can you not do it yourself? Its a pretty easy job and the linkage is only about £40's worth?
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jr
Member
Registered: 20th May 02
Location: Kent
User status: Offline
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if its under warrenty rob there right, you cant provide the part
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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Cant you fit it yourself???
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Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
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Neither can they James.
Joe, no, I've looked and can't get to the bit on the gearbox end.
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jr
Member
Registered: 20th May 02
Location: Kent
User status: Offline
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I see your poitn rob, and the rest is shit, but without going into detail, for them to claim it they must provide the part, otherwise the warrenty claim will get thrown out
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Joe
Member
Registered: 20th Jun 04
Location: Hesketh Bank, Lancashire
User status: Offline
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Oh yours is a 1.4 aint it, I have'nt done one on one of them but they are easy on the 1.0 and 1.2.
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Rob E
Member
Registered: 1st Jan 06
Location: Madeley, Stafford....I want to live back in Wales!
User status: Offline
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Vauxhall say that you can replace any part in a non dealership with OEM parts and it will NOT affect your warranty. she is obviously talking out her arse! Was she service manager? If not the ask if you can talk to the service manager about it mate.
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jr
Member
Registered: 20th May 02
Location: Kent
User status: Offline
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no your wrong P3BOY
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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Tell her its fine if that voids the warrenty cos your selling the heap of shite anyway after the amount of hassle & lack of customer service you have had!!
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Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
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The thing is, the parts bloke has catagorically said they cannot get the part for months, and to get one elsewhere as it would be quicker.
By the time the part would be there, the warranty would have expired...
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Rob E
Member
Registered: 1st Jan 06
Location: Madeley, Stafford....I want to live back in Wales!
User status: Offline
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quote:
Originally posted by jr
no your wrong P3BOY
Yes i stand corrected, that policy is only for servicing...
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Rob E
Member
Registered: 1st Jan 06
Location: Madeley, Stafford....I want to live back in Wales!
User status: Offline
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quote:
Originally posted by Robin
The thing is, the parts bloke has catagorically said they cannot get the part for months, and to get one elsewhere as it would be quicker.
By the time the part would be there, the warranty would have expired...
I fitted one today which we ordered back in October so they are telling the truth im afraid 
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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Just go to your local spannerman - he will beable to do it just as easily without any fuss & charge you half as much!!
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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i remember i wanted vaux to change my fuel filter,, id already bought a brand new GM fuel filter but they still refused to fit it as i hadnt bought it through them
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Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
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I shouldn't have to pay full stop 
I'm covered for ANYTHING breaking.
I just think it's stupid that they can't get the part.
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Warren G
Member
Registered: 14th May 06
Location: Kent
User status: Offline
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we have loads of gear linkages in stock, and there not on back order 
and takes like 30mins to do
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by Robin
I shouldn't have to pay full stop
I'm covered for ANYTHING breaking.
I just think it's stupid that they can't get the part.
Take the car down & cassually throw the keys in the direction of the sales manager......tell him you have returned the car because it is not fit for use with a broken gear linkage, & they cant honour the warranty through no parts. Tell him if he gives you the cold sholder your going to trading standards
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corb
Member
Registered: 24th Apr 02
Location: Calgary, Alberta, Canada
User status: Offline
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If the car is under warranty, but they cant get the part for 4 months, and the cars is undriveable. Surely they should supply a car in the meantime? As it is unfit for purpose and 4months, in my opinion, is unreasonable. They should supply you a courtesy car imo.
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Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
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I think it's because of insurance and stuff Corb, they won't do it as I'm under 21
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corb
Member
Registered: 24th Apr 02
Location: Calgary, Alberta, Canada
User status: Offline
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Then they should have something in place as it is unreasonable to expect you to be without a car for 4 months, which, correct me if I'm wrong, is what they are asking you to do.
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Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
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Technically yes, that is the case.
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deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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quote:
Originally posted by Robin
I think it's because of insurance and stuff Corb, they won't do it as I'm under 21
I'm 19, licence not even held for 2 years, not even 1 years NCB, had a crash at 8:30am on Monday, was driving a courtesy car by about 11:30 - they could get you one if they tried.
Sounds like a pretty shite dealership to me. The only other option is to have your genuine GM part fitted by another non-dealer mechanic. I can't see how they'll know if the car has been touched. Surely not every single part number is recorded for that car? How will they know if it is that new, if the car is still under warranty anyway - not as if it is a 10 year old car.
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corb
Member
Registered: 24th Apr 02
Location: Calgary, Alberta, Canada
User status: Offline
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that is outrageous
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Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
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Dean, was it a Vauxhall dealer who gave you a car?
And yeah, I could get it fitted elsewhere and it wouldn't void it, like you say, they're not going to know, BUT, I shouldn't need to be out of pocket, as I still have a full warranty (which appears to be about as valuable as a piece of wet mud)
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