baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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Ok to cut it shortish.
I bought an astra gsi bumper.
I asked the seller to use business post to post it.....which he did.
after two weeks no bumper...he said he had sent it .
i call business post and they said this.
The driver could not find your address, so he asked a neighbor if they would take it and they declined, which is obvious. so they said they took it back , a week later they said the tried to find it again with no luck , so they thought it would be good to leave it at a derelict farm house at the side of a road , where no one lives and people walk by every second. He said he left it in an outbuilding. so then they have the cheek to ask me to go look to see if its there. which it isnt.
so i have lost £300s worth of bumper.
where do i stand legally, am i right in saying they should replace it?
help please
[Edited on 22-11-2006 by baza31]
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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did the business post service require a signature?
If yes, and nobody has signed for it, then it has not been delivered.
They either need to get another (same) bumper for you or make a full refund
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PaulW
Member
Registered: 26th Jan 03
Location: Atherton, Greater Manchester
User status: Offline
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tbh business post are liable, surely the goods require a signature and also must be insured to some extent
same happened to me with near £800 worth of computer gear, they said they left it at a neighbours as I wasnt in, i asked who signed for it & they said someone called steve... there is no-one called steve near me
As the stuff was bought from a company tho, they chased it up & got me some new stuff sent, aswell as the cost of the 'lost' order back from them
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PaulW
Member
Registered: 26th Jan 03
Location: Atherton, Greater Manchester
User status: Offline
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quote:
Originally posted by abdus
did the business post service require a signature?
afaik they require a signature regardless...
call them again & record the call, get them to confirm thats what happened and also ask for it in writing, if they refuse say no worry as you have it on tape now anyway and will be getting in touch with your solicitor...
but its also worth noting that the sender of the package is the person who should chase it up with them to recover any charges, etc...
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baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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dont think it needed signing for, but he has already said they left it at another address. I did not ask for it to be delivered at any other address except mine. Any one good at letters? if i paste they one i have wrote can you help me out?
ta
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Welsh Dan
Member
Registered: 23rd Mar 00
User status: Offline
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Business Post are fucking useless! (and I work for RM  ) . Take it up with Business Post, as they aren't allowed to leave stuff in random places. I'm pretty sure that all of their services require a signature. Might be worth threatening them with Watchdog too.
Also, get the letter posted and i'll have a stab later. (When I sober up  )
Try and find out exactly which service was used too.
[Edited on 27-10-2006 by Welsh Dan]
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baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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Dear sirs.
On the 16th of October 2006 i was sent a parcel from Vauxhall at 15.10 from buisnesspost team valley trading estate. The parcel was a Vauxhall Astra turbo bumper costing £300. I payed for this bumper and asked for them to use yourselves to deliver it. The bumper was posted on the 16th of October and should of arrived here by the 20th of October. On the 27th of October my parcel still had not arrived, so i decided to contact yourselves and spoke to a "Terry". Terry informed me that the bumper had been sent out numerous times and the driver "could not find my address" .First of all i think this is disgraceful that a courier company cant find an address. I get post here everyday with no problems. Then "Terry" informs me that the driver tried to leave it with a neighbor who would not accept it, which is understandable as this is a large package. Then i was told by "Terri" that the driver then decided that he would leave this £300 package on the doorstep of a derelict house at the side of the road. I payed an awful lot of money for a part to be delivered by what i thought was a well run respectable company, and i am disgusted with the service i have payed for. If i pay for a package to be delivered to my address , i dont expect it to be delivered to anyone else but MY ADDRESS. I was then told to "go and have a look at the address" which i did and there was nothing to be found. I want to know what you are going to do to resolve this issue .If i dont get a satisfactory reply and compensated for my losses due to your incompetance then i will have no other option but to start legal proceedings, i will also contact consumer watchdog and see what they have to say. I would like a reply promptly in writing.
Regards
[Edited on 27-10-2006 by baza31]
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John
Member
Registered: 30th Jun 03
User status: Offline
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If you sent me that I wouldn't even try to read it like i'm not bothering atm.
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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Not a very helpful reply john 
Baza, call them and ask how you stand insurance wise.
Say it was agreed the parcel would be delivered to your house and your house only. State that it was a very unprofessional and stupid idea for the driver to leave your package where he did.
Call them and explain everything thats happened, try not to be an arse on the phone as that wont get you anywhere.
As Dan said they cannot leave packages in random places as im pretty sure it would break some kind of law but dont go down that route unless you dont get a satisfactory response
End of the day Baz, somthing was posted to you, insured, and you havent rec'd it. You are well within your rights to ask for a refund of the value of it item
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Welsh Dan
Member
Registered: 23rd Mar 00
User status: Offline
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Dear Sir/Madam
On the 16th of October 2006, Vauxhall sent me a parcel at 15.10 from the Businesspost depot on the Team Valley trading estate. The parcel contained a Vauxhall Astra turbo bumper costing £300. The bumper was paid for in full prior to it being sent and I requested that Vauxhall used Businesspost to deliver it.
The bumper was posted on the 16th of October and should have arrived here by the 20th of October. On the 27th of October, my parcel still had not arrived, leading me to contact you to establish the whereabouts of the item. Upon calling, I spoke to an advisor called "Terry". Terry informed me that the bumper had been sent out numerous times but the driver "could not find my address".
My first complaint is regarding the fact that a well known courier company is unable to find an address. I receive post at the address daily without any problems. Terry also informed me that the driver had attempted to leave the item with a neighbour. Understandably, the neighbour would not accept it due to the size of the item.
My second complaint is regarding the fact that the item was left in an unsecure location. Due to the neighbour not accepting the item, I was told by Terry that the driver had decided to leave the package on the doorstep of a derelict house at the side of the road. My grievance is that I paid a large fee for an expensive item to be delivered to my doorstep, but I have not once received the service that I have paid for or have come to expect from such a well known company as yourselves. If I pay for a package to be delivered to my address, I do not expect the item to be delivered anywhere other than my address or for it to be abandoned in the hope that I may find it some days later. It was then suggested by Terry that I went to the address at which the item had been left, to see if it was still there. I did this immediately, but the item was unable to be found.
Understandably, I am unhappy with the service that I have received from yourselves. I would appreciate a response with regards to the actions that you will take with this driver and with the action that you will take as a company to ensure that this does not happen again. I would also like to be compensated for the dismal service that I have received and for the loss of the item, which I will now have to replace out of my own pocket.
I would appreciate a response within the next 10 working days. If I do not receive a response, or you do not respond positively, I will be forced to take matters further and I will contact the consumer watchdog if I deem it necessary.
Yours faithfully
[Edited on 28-10-2006 by Welsh Dan]
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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Possible
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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...............................................................................................................Without Prejudice
date......
NAme and address of company this is going to.
....
.....
....
Re: parcel delivery from BusinessPost
Sir/Madam,
I am writing to express my dissapointment and deep concern about the service that I have been offered until now by Business Post.
The facts are:
On the 16th of October 2006, Vauxhall sent me a parcel at 15.10 from the Businesspost depot on the Team Valley Trading Estate. The parcel contained a Vauxhall Astra turbo bumper costing £300. The bumper was paid for in full prior to it being sent and I requested that Vauxhall used Businesspost to deliver it which Vauxhall did.
The bumper was posted on the 16th of October and should have arrived here by the 20th of October. On the 27th of October, my parcel still had not arrived, leading me to contact you to establish the whereabouts of the item. Upon calling, I spoke to an advisor namely "Terry". Terry informed me that the bumper had been sent out numerous times but the driver "could not find my address. I was also made aware by Terry that the driver attempted to leave the item with a neighbour who did not accept it.
Finally, the worst of all, Terry told me that the driver left the package on the doorstep of a derelict house at the side of the road.
My concern and grievance are:
1. why did Business Post not leave a 'while you are out' note which a regular practice amongst the well known courriers like Royal Mail, DHL, UPS, Parceline and more?
2. how is it possible for Business Post to be able to find my neighbour, the derilict house but not my address?
3. why did Business Post try to deliver and finally delivered my parcel to another address other than mine; a requirement which was clearly stated at the time of the contract.
4. is this the kind of service all other customers should expect from Business Post?
5. does Business Post regularly leave deliveries on the side of the road or anywhere they feel like?
6. do you have a tracking number and a signature showing delivery at my address?
7. when will Business Post finally deliver the parcel at MY address?
Please, I need accurate replies to these above questions.
I shall appreciate if needful is done at your earliest to prevent my rights as a consumer being affected or I will be forced to seek legal advice and contact the Trading Standards.
Thank you
Your faithfully
you address here...
....
....
....
[Edited on 28-10-2006 by abdus]
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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A guy I know lives at an awkward to find address (basically a house behind another house up a wee lane) & bought off play.com, on the way home from work a few days later he found them lying on a wall outside someones house about 200yrds from his house
Numpties
But yeah send that letter & see what happens.
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baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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cheers lads , great help. posted the letter off
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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he can find your neighbour-but not you?!?!?!?!?!
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baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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god knows. houses are spred out a fair bit but still on same road ffs
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baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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UPDATE- Received this letter this morning. Ill cut it down as its two pages long.
On the 17th november the bumper was loaded on the van to be delivered to my address, driver drove up and down the road but could not find your house. It was sent back to depot .
on 18th newcastle sent a multi map and circled my house
on the 19th the driver was handed the map and it showed a buiding on the right as he travelled up the hill, once at what the driver thought was your address due to cars in need of repair, the driver knocked on the door and there was no answer, so he left it there.
on the 21st a man called business post saying he had recieved a card through his door and a package that was not his, the depot called the driver and inform him of his error who the immediatly collected it and the depot told him to redeliver it to the next farm up ( which they are saying is my house but it is not ) The driver knew due to the delay that you would be anxious for your goods , so he let them in what he would say was a safe location ,outhouse/ barn
on the 1st of november after my call saying i had not recieved the bumper the driver returned to where he left the bumper and it was not there
then they start taking the piss.
in summery to your complaint the driver said.
He did leave a card
he did not leave the parcel at the road side stated by yourself
the goods were definatly left in the outhouse
within your letter you state:
left at the side of the road- how would you know inless you saw the goods there
you stated they were left at a derelick house - how would you know
you state he found you neighbors house , your neighbor said he doent socialise withyou so wasnt prepared to give you the goods . If this is the case, how would you know if you hadnt seen him.
you state that you dont have the goods- in this case why didnt the neighbor contact us .
I am fucking fuming! I am a gsi front bumper down and i get a letter like this  please help me make a reply .
shall i write a letter and you can help me make it right?
thanks
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Welsh Dan
Member
Registered: 23rd Mar 00
User status: Offline
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Write back to them, but they should have a watchdog (should be Postcomm, but may be Postwatch). Ask for their details too, but ask them to prove that they delivered it to you. Might be worth taking it up with small claims court too.
www.moneyclaim.gov.uk
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baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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they have stated that it never got delivered to my address though. they said it got left at the farm up the road, which is not my farm ?
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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1. where did the driver leave the card? at your house: NO
2. IIRC you said he left the parcel on the roadside because this is what was stated to you by Terry
3. Does he have proof that it was left in the outhouse?
quote:
left at the side of the road- how would you know inless you saw the goods there
The said 'Terry' stated this iirc from your previous posts
quote:
you stated they were left at a derelick house - how would you know
same as above
quote:
you state he found you neighbors house , your neighbor said he doent socialise withyou so wasnt prepared to give you the goods . If this is the case, how would you know if you hadnt seen him.
Busniess post reply:
on the 21st a man called business post saying he had recieved a card through his door and a package that was not his, the depot called the driver and inform him of his error who the immediatly collected it and the depot told him to redeliver it to the next farm up
quote:
you state that you dont have the goods- in this case why didnt the neighbor contact us .
same as above
So, what are they proposing?
It seems that they are trying to put the blame on you by asking these questions and contradicting themselves
Summary:
Business Post has not delivered the goods to your address and are liable.
All in my opinion
[Edited on 22-11-2006 by abdus]
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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How did you buy the bumper?? Credit card?? If so get them to void the payment & let the seller fight the courier as surely its up to him to see they do as instructed...not you 
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Welsh Dan
Member
Registered: 23rd Mar 00
User status: Offline
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Well if they delivered it to another address, that isn't what they were paid for. The contract that the sender took out with them is for Business Post to deliver the item to you, not to leave it elsewhere. Might be worth writing to their head office too.
As Abdus said, they're liable.
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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Colin has a good point. The seller must be involved.
Can Trading Standards be involved?
www.moneyclaim.gov.uk
Local Newspapers
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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Contracts between the seller & the delivery company. However any other payment than Credit card & they wont want to get involved as they have the money & its untouchable!!
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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from whom did you buy it?
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