Antz
Member
Registered: 28th Jul 03
Location: Leeds Drives: Myself Insane!
User status: Offline
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Got closed a few days ago...
Just had an email from the company....
Hi Anthony,
Unfortunately Heart Internet does not allow downloads. A full copy of our terms and conditions can be viewed at:-
http://www.heartinternet.co.uk/termshi.shtml
Specifically:-
"23.2 Web hosting accounts are prohibited from hosting file distribution websites (including but not limited to music, video and software), adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain, sub domain or director
High data transfer sites are very processor and resource intensive and this can have a significant impact on other customers hosted on the same server as yourself.
Best Wishes
Richard Newsham
Heart Internet Support
WTF!!!!.... My reply....
So hang on... WTF do we pay for then?.... I pay for a professional package, welcome to 2006, music is the way foward, I'm an upcoming DJ, I need to showcase my files on a website... i could understand if it was a basic package but I'm paying top whack for this space!!!!!!!!
Discuss!!
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All Torque
Member
Registered: 17th Nov 05
Location: Milton Keynes Drives: Ford Focus TDCi
User status: Offline
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HeartInternet? 
Sounds a bit 'fisher price' IMO
Still, that does seem harsh 
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James
Member
Registered: 1st Jun 02
Location: Surrey
User status: Offline
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Your reply won't help your cause IMO
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Antz
Member
Registered: 28th Jul 03
Location: Leeds Drives: Myself Insane!
User status: Offline
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2 years I've had my site, no problems.... but I'm getting a bit well known now, name's spreading a bit and the site is been viewed a bit more... as soon as over a certainamount of people start to look they check the site out... don't like it and shut me down 
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Antz
Member
Registered: 28th Jul 03
Location: Leeds Drives: Myself Insane!
User status: Offline
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quote:
Originally posted by James
Your reply won't help your cause IMO
I'm not trying to 'help my case' I'm trying to voice my anger!!
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Processor intensive 
If anything, a download is less intensive than dynamic stuff like db lookups etc.
You are probably affecting their bandwidth bill though. CS has moved off hosts for this reason. Once for doing more bandwidth than Tranmere Rovers at one company, then for accounting for a quarter of all the traffic in the next.
How much you passing/paying out of interest?
[Edited on 21-06-2006 by Ian]
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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have you already paid up front? If not, move domain and hosting to a different company.
Otherwise, i would phone your solicitor and get him involved - as you arnt "hosting file distributin" (yes they spelt it wrong), you simply show casing material and that it is very unprofessional of them to supply "unlimited bandwidth" yet you cant host files, seems odd
Sounds like they are reseller and havnt got efficent gear to supply half decent hosting, would move eitherway.
blatant plug but - www.i-websolutions.co.uk - small company (run by a few guys, sound fellas though), cheap yet hosted in the UK and if you email them first with requirements they will help you out the best they can 
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Antz
Member
Registered: 28th Jul 03
Location: Leeds Drives: Myself Insane!
User status: Offline
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quote:
Originally posted by Ian
Processor intensive
If anything, a download is less intensive than dynamic stuff like db lookups etc.
You are probably affecting their bandwidth bill though. CS has moved off hosts for this reason. Once for doing more bandwidth than Tranmere Rovers at one company, then for accounting for a quarter of all the traffic in the next.
How much you passing/paying out of interest?
[Edited on 21-06-2006 by Ian]
It's not even that much, but it;s the fact that when I bought it I bout the proffessional package, the most expensive package they had cos I knew I'd be using a fair bit of bandwidth!..... think it's something silly like £75 a year, but the price was the thing that attractged me to them!!! and it was advertised at unlimited bandwdth.... none of this.... oh our limit is 10000 a month and you are already at 10567 in 2 weeks of this new month shit!!!
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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If they've advertised unlimited and you've paid up, tell them you want what you paid for
If they've used the word 'unmetered' then they could rely on a clause like they have. Unlimited though means exactly that - there is no limit.
[Edited on 21-06-2006 by Ian]
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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well for starters there isnt such thing as "unlimited" bandwidth and its a marketing ploy to get people like you to get there card out and pay for someone holiday to the bahamas  Secondly you should have read the terms&cond., just skim over it and read the things that are important like bandwidth, usage etc.
Saying that, it sounds like they arnt even cut out for handling a small site let alone "professional" business sites, i would find some review hosting websites and splash about how cack they are.
Like i say though, google about and see what can be done, but in future dont go for cheap and cheerful as there is usually a catch with them
btw, you know what your bandwidth usuage was? Also what sort of stuff were you hosting - full length mixes (70mins etc)?
[Edited on 21-06-2006 by Dom]
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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ian - it states unlimited, nothing about it being metered, not metered or otherwise. Surely they can't rely on there terms&cond with that like you say?
Could ant get his solicitor involved as its false advertising for starters
btw, its a reseller company hosted with Easynet (i believe)....
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Antz
Member
Registered: 28th Jul 03
Location: Leeds Drives: Myself Insane!
User status: Offline
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The email I got was...
Hi,
Your data transfer (bandwidth) limit for the package djantd.info is 10000. This has now been exceeded, and the current usage for this month is 10156.
This hosting package has now been automatically suspended, and will be re-activated at the start of the next month. In the meantime, you may want to contact our sales team to arrange upgrading your package.
Best Wishes
Heart Internet Automated Systems
But I'd already emailed customer services with the emails posted above before I read this email...
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Antz
Member
Registered: 28th Jul 03
Location: Leeds Drives: Myself Insane!
User status: Offline
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also I can'r upgrade cos I'm on the top package!!
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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Which package are you on? as the starter is 10GB, Professional 50GB and Business is "Unlimited".......
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Antz
Member
Registered: 28th Jul 03
Location: Leeds Drives: Myself Insane!
User status: Offline
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it's pro... but unless the habe changed it without telling me it was unlimited when I bought it...
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Antz
Member
Registered: 28th Jul 03
Location: Leeds Drives: Myself Insane!
User status: Offline
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» Unlimited Web Space
» Unlimited Data Transfer
» Unlimited Email & Mail Boxes
» eXtend Control Panel
» £300 Worth of Free Software
» Free and Fast 24 x 7 Support
» Free Easy Website Builder
» New! Zen Cart, Joomla! & Mambo
» Plus Much More!
is pretty much what I ordered!!
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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Email them back saying according to the email you have a limit of 10GB, yet the package you order and i quote (from website) that it is Unlimited! Then say its breech of false advertising and that you will be seeking legal advice as its misguidence for the public (or some like that)....
Its wrong that they say they are unlimited yet you have a 10GB cap, would be cheaper off and probably better to go to the package below as its 50GB limit there 
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Antz
Member
Registered: 28th Jul 03
Location: Leeds Drives: Myself Insane!
User status: Offline
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The download limit is not a problem though, that I could deal with, it;s them telling me I have to delete my mp3s... all they are is like 30 min mixes at medium quality.... nothing too harsh!!
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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10156 what?
Mb?
= 10Gb?
Should be 50Gb at least?
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MikeLamb
Member
Registered: 23rd Sep 03
Location: Crowthorne Drives: Veccy SRI
User status: Offline
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Heart dont like downloads, they also have 1 50mb limit on files uploaded!
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Sooty
Banned
Registered: 9th Mar 03
Location: FLAP CENTRAL
User status: Offline
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They will probably just discard your reply since you put it like that, maybe a bit more suttle and they might have listened?
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ryansss
Member
Registered: 27th Jan 05
Location: Southend
User status: Offline
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A few years back I had a site hosted by Lycos. It got banned without warning. A friend of mine claimed to know someone that worked for lycos and found out why it had been removed. I got given a copy of the complaint made to lycos. Apparently my site featured dead teddy bears and was distressing, and sick.....
Shame as I lost my HD soon after and I only had a few vids and images backed up so that was the end of bear killers.
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Antz
Member
Registered: 28th Jul 03
Location: Leeds Drives: Myself Insane!
User status: Offline
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they emailed back saying I'd agreed to these terms and cond's.....
I sent one back saying I would lock them down and create a player so people can't save the files..... it's the distribution they don't like.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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Take your business elsewhere. Pipex or Webfusion have always been good for me, we have a few sites that stream high res videos with them...
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Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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maybe there just not a fan of chessy dance music. 
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