Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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OK, open emails this morning and amongst the orders off our site is one for 2 cars, total with out postage is £370.
One of them is out of stock so I try to ring the bloke, no answer, so send him email instead. He replies in minutes saying that one of the other cars I have in stock is fine.
Was just about to close email down and go start boxing it all up etc, when I realise that the name at the top of the email is different to the name on the order.
Now I have all his details etc but I am a bit concerned that the email address is registered to darren but the order is from chris 
I emailed him asking who to make invoice out to because of the names. If he doesnt reply he doesnt get his cars.
I would rather keep them on the shelf than potentially send them to some one using iffy card and lose the £370.......
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gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
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management decision. Just make sure you double check all the guy's details.
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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try ringing until he picks up the phone. then confirm all details with him over the phone
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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He emailed back saying,
'I sorry but I do not have my own e-mail address so I use my flat mates, however I dont understand why it should matter, does the e-mail address have to be in my name?'
but its a Yahoo account that surely anyone can use.............
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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is there someway of making sure the payment to you has cleared before you send the goods out?
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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Ask for a landline number for confirmation.
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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Yeh I have his credit card. As soon as I have an authorisation code off the machine, the money is mine. However if the card is stolen and not cancelled yet, it will go through but I will be responsible for that £370 when the bloke who's card it is gets the bill. Hence where my problem lies.
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gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
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Jamie, it seems ok. My mum doesn't have her own personal email as she never uses it. She's ordered stuff off the net before, and used my email as correspondence, and her name as delivery.
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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Yeh, part of me says yes just send it, £370, good sale.
Other part says, no no no no no 
The fact he didnt answer his phone is whats getting to me, yet he replied to the emails pretty quick. Having said that you can access Yahoo anywhere cant you?
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gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
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quote:
Originally posted by Jamie Walby
Yeh I have his credit card. As soon as I have an authorisation code off the machine, the money is mine. However if the card is stolen and not cancelled yet, it will go through but I will be responsible for that £370 when the bloke who's card it is gets the bill. Hence where my problem lies.
surley, you'll have insurance against this?
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gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
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quote:
Originally posted by Jamie Walby
Having said that you can access Yahoo anywhere cant you?
he porobably doesnt have an email account, and saw these items on your website, wanted them, and asked to borrow his mates email for that one occassion. Could be a number of reasons why he didnt asnwer his phone, was it a mobile?
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dna23
Member
Registered: 1st Nov 04
Location: Northamptonshire
User status: Offline
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Ring the card company and run a check on the card rather than using the authorisation terminal jamie.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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Just phone up Streamline or whoever authorises your credit cards. They will give you authorisation and tell you if the details are correct.
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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Card is not authorised. So I was right to be concerned.
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gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
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Gaz
Member
Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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did you inform them of this "Fruad" ?
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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They wont tell me if the card is a fraud or a debit card with not enough money in the account etc so no I didnt Gaz.
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gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
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What's the 'customer' said?
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Gaz
Member
Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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You should raise a concern to them mate, someone could have had alot of money stolen from them... its only a phone call.
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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Yeh I spoke to them. I did what Sam and Ed suggested. They just said, card cant be authorised. So they are aware.
Luigi, customer has not replied to my email I sent saying.....
Your card was declined. I can’t send the cars out.
Give me a call 01202 789*** if you want to discuss.
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JadeM
Premium Member
Registered: 9th Feb 06
User status: Offline
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Send him a big jobby in a box......just to be on the safe side!! 
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Gaz
Member
Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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what is it you acctually sell?
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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Ring the guy up and shout down the phone 'AH HA BUSTED'
then hang up 
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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quote:
Originally posted by Gaz
what is it you acctually sell?
Radio controlled cars......but we are more into the R/C Planes and Helicopters.
Tis tres bien!
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ed
Member
Registered: 10th Sep 03
User status: Offline
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When you phone up Streamline or whoever they take appropriate action and will cancel the card if it's being used for fraud. It's not Jamies job to do that, he's already informed them that he thinks something up by calling for authorization and thats all he needs to do.
We used to get stuff like this at work all the time. People would come in and try and buy about £200 worth of mobile phone vouchers and cigarettes. Wouldn't sell it to them because the cards were all stolen.
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