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Author What Helpdesk software do you use
Pablo
Member

Registered: 3rd Feb 03
Location: Milton Keynes
User status: Offline
1st May 12 at 14:55   View User's Profile U2U Member Reply With Quote

And would you recommend it? We use Helpstar and hate it, want a change.
VrsTurbo
Premium Member

Registered: 8th Jun 10
User status: Offline
1st May 12 at 15:10   View Garage View User's Profile U2U Member Reply With Quote

jitbit

But it all depends on your needs to what you want/have
Nismo
Member

Registered: 12th Sep 02
User status: Offline
1st May 12 at 18:54   View User's Profile U2U Member Reply With Quote

Sugar CRM

Then use it with custom modules, open source and multiple platforms.
kazazza
Member

Registered: 5th Oct 09
Location: Herne Bay, Kent
User status: Offline
4th May 12 at 19:11   View User's Profile U2U Member Reply With Quote

Remedy

Powerful ticketing system but its slow and clunky, everyone complains about it... would like a change
Wrighty
Member

Registered: 28th Feb 04
Location: Howden
User status: Offline
4th May 12 at 20:08   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by kazazza
Remedy

Powerful ticketing system but its slow and clunky, everyone complains about it... would like a change


This
John
Member

Registered: 30th Jun 03
User status: Offline
4th May 12 at 20:10   View User's Profile U2U Member Reply With Quote

Commit for ticketing and labtech for manage services.
Bart
Member

Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
4th May 12 at 20:25   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by Nismo
Sugar CRM

Then use it with custom modules, open source and multiple platforms.


I thought SugarCRM was a paid for platform?
http://www.sugarcrm.com/page/editions-pricing/en
Aaron
Member

Registered: 9th Aug 04
Location: Cottingham, East Riding
User status: Offline
4th May 12 at 20:30   View User's Profile U2U Member Reply With Quote

RM Service Call
Nismo
Member

Registered: 12th Sep 02
User status: Offline
5th May 12 at 08:59   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by Bart
quote:
Originally posted by Nismo
Sugar CRM

Then use it with custom modules, open source and multiple platforms.


I thought SugarCRM was a paid for platform?
http://www.sugarcrm.com/page/editions-pricing/en



Hmmm maybe it is, I thought it was free when we Steve using it 2 years ago?
Gaz
Member

Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
5th May 12 at 09:08   View User's Profile U2U Member Reply With Quote

Vivantio - Cheap and nasty and doesn't understand ITIL processes.

Also used CA which although it had its fault was a strong powerful system overall.

Both Web based.

 
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