What do I do with a troublesome company? - Corsa Sport - for Vauxhall and Opel Corsa B, Corsa C and Corsa D

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Graham88

Member

Registered: 16th Apr 07
Location: South East Kent Drives: E46 M3
User status: Offline

9th Jan 09 at 16:24

I bought HID lighting for my car in June 08. In December one of the ballasts became faulty and wouldn't power the lights. No problem, I have a years warranty.

So I can contact the company on the 9th December and get this:

quote:
Hi Graham,

Please can you send the ballast back with your original invoice to:

Address

No problem, send it off 1st class recorded.

Get this email on the 12th December:

quote:
Hi Graham,

good timing! as i just opened this e-mail the post man interuppted me with your ballast, he's actually dropped it off on his way home from work which was good of him.

I won't be able to post this the new one until Monday now because today's post has already gone so please bear with me and i'll get it to you asap.

Thanks,
Kindest Regards,

And then nothing. I've sent various emails to the company asking what's going on, with no reply. I gave the benefit of the doubt through the Christmas post, despite the fact I ordered something online on the 18th December and still got it a day later. Messaged again after Christmas to be told they weren't open until 5th January.

Annoying, but fair enough, I'll contact them then. Sent another email asking what was going on, gave my mobile number etc asked to give me a call or an email back, nothing.

Now I rang yesterday and got the answering machine, left a message explaining the situation, I was never rude, left my mobile number again and asked them to get in contact. I got nothing back.

So rang them about half an hour ago, and it just keeps ringing and ringing, tried about 5 minutes ago and it went to voicemail so I left another message.

I'm really stuck what to do now, I've never had trouble from a company before but this is really getting on my nerves now.

Sam

Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline

9th Jan 09 at 17:25

Company name?

Graham88

Member

Registered: 16th Apr 07
Location: South East Kent Drives: E46 M3
User status: Offline

9th Jan 09 at 17:27

Not going to mention names at this point, will do at a later date so that people steer clear. I want my ballast back first. Standard lights are crap.

Luke

Member

Registered: 9th Dec 05
Location: Oxford Drives:Corsa B C20LET
User status: Offline

9th Jan 09 at 17:29

I know what company your on about i think, bought some fro christmas, was goign to pay on monday because thats when he opened. Read all the neg feed back on ebay. 24 neg in the last year. I think i'll take my money else where.

VegasPhil

Premium Member

Registered: 16th Jan 05
Location: Fareham, Hants Drives: Octavia VRS
User status: Offline

9th Jan 09 at 17:29

Administration

Corsa 2.0 16v Vegas - Sold

Graham88

Member

Registered: 16th Apr 07
Location: South East Kent Drives: E46 M3
User status: Offline

9th Jan 09 at 17:34

Yeah Luke you got the right one, what a nightmare. The kit itself is decent enough the guy is just a badger. I would have steered clear except I was covered by warranty so I wasn't going to pay for a new one.

Ben G

Member

Registered: 12th Jan 07
Location: Essex
User status: Offline

9th Jan 09 at 17:35

quote:
Originally posted by VegasPhil
Administration

was going to say this, sounds like they've gone bust mate

Graham88

Member

Registered: 16th Apr 07
Location: South East Kent Drives: E46 M3
User status: Offline

9th Jan 09 at 17:38

Reading the Feedback on eBay

"One bulb faulty but no coomunication from seller. Tried to contact them twice."

That happened with mine actually, high beam was faulty, but he sorted it in no time

But this next one is worrying:

"SCAMERS! AVOID! Xenon ballast failure in 2 weeks.NO WARRANTY,NO RESPOND TO EMAIL"

Luke

Member

Registered: 9th Dec 05
Location: Oxford Drives:Corsa B C20LET
User status: Offline

9th Jan 09 at 17:39

Boy am i glad i didn't give this said company money.

Graham88

Member

Registered: 16th Apr 07
Location: South East Kent Drives: E46 M3
User status: Offline

9th Jan 09 at 17:42

Yeah I wouldn't recommened them.

For anyone reading, do not deal with HID's Direct. Looks like I'm gonna have to pay for a new ballast. Anyone know where you can buy parts seperately?

[Edited on 09-01-2009 by Graham88]

VegasPhil

Premium Member

Registered: 16th Jan 05
Location: Fareham, Hants Drives: Octavia VRS
User status: Offline

9th Jan 09 at 17:52

Could be worse. I got mine from V-Sport

Corsa 2.0 16v Vegas - Sold

Jules

Member

Registered: 26th Nov 04
Location: Ipswich, Suffolk Status: Happy
User status: Offline

9th Jan 09 at 17:55

A bit off topic - but how do ballast kits work?
I'm thinking you plug the standard bulb connector into the ballast box, and there is a "output" from there which goes to the uprated bulbs?

Would that be about right?

John

Member

Registered: 30th Jun 03
User status: Offline

9th Jan 09 at 17:56

Alsmot exactly yip, it's not really uprated bulbs, just ones that work in a different way.

corsa-sxi

Member

Registered: 11th Jul 03
Location: Kingston upon Hull
User status: Offline

9th Jan 09 at 17:58

im glad i didnt deal with these, bought mine from diane-shop HK...1 ballast failed after a month, got in contact, although it took them a while to send me a replacement after i sent mine, i finally recieved it and no problems as of yet (touch wood) that was apr last year

John

Member

Registered: 30th Jun 03
User status: Offline

9th Jan 09 at 17:59

If you can't get it replaced free...

The kit I had one of the ballasts failed, I opened it up and it was swimming inside.

Dried it all out, siliconed around the edges then stuck it all back together, worked fine.

I just remembered that you've already sent it back

that won't work.

Handy for anybody else though.

[Edited on 09-01-2009 by John]

_Allan_

Member

Registered: 24th Mar 04
User status: Offline

9th Jan 09 at 18:23

quote:
Originally posted by VegasPhil
Could be worse. I got mine from V-Sport

Graham88

Member

Registered: 16th Apr 07
Location: South East Kent Drives: E46 M3
User status: Offline

9th Jan 09 at 18:24

quote:
Originally posted by John
I just remembered that you've already sent it back that won't work.

Yeah I know that's the bloody annoying thing

So I'm left with fuck all, I can have 1 working, yay

And that's pretty much it Jules.

Here's a pic of the kit when I first got it:

[Edited on 09-01-2009 by Graham88]

Jake

Member

Registered: 24th Jan 05
User status: Offline

9th Jan 09 at 18:29

quote:
Originally posted by VegasPhil
Could be worse. I got mine from V-Sport

same here but they're working to this day apparently

Graham88

Member

Registered: 16th Apr 07
Location: South East Kent Drives: E46 M3
User status: Offline

9th Jan 09 at 18:30

I really am not having any luck finding people who sell ballasts seperately. I don't even know if it'd work with a different ballast...£100 down the drain if it doesn't.

John

Member

Registered: 30th Jun 03
User status: Offline

9th Jan 09 at 18:32

All the ballasts should work, they all do the same.

Jake

Member

Registered: 24th Jan 05
User status: Offline

9th Jan 09 at 18:34

http://www.hids4u.co.uk/home.php?cat=3

Graham88

Member

Registered: 16th Apr 07
Location: South East Kent Drives: E46 M3
User status: Offline

9th Jan 09 at 18:43

£40

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