Wrighty
Member
Registered: 28th Feb 04
Location: Howden
User status: Offline
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has anyone had an experience with a paypal disputes?
basically i sold a phone via ebay back in may..buyer asked i put the item number an details on the box, ok a little strange but i did so
sent it off, mailed the buyer asking to confirm reciept and heard nothing - assumed all was okay
today he filed a dispute against me saying he had no record of recieving the phone and paypal have taken the money back until the dispute is solved- where do i stand please?? as far im im concerned the phone went 1st class and i never heard back!
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Mike2k111
Member
Registered: 7th Oct 03
Location: N.Wales
User status: Offline
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Yeh i had a dispute via paypal quite recently. Basically if you have some form of proof of mailing then Paypal normally side with you on the dispute. With you only posting via 1st class then I doubt you have any signature or tracking for the item so unfortunately they tend to side with the buyer. There are exceptions and at the end of the day it will be the decision of paypal. Any evidence of postage you have would help them side in your favour. It is the general trend for them to side with the buyer unless the seller can provide some proof of postage though.
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Wrighty
Member
Registered: 28th Feb 04
Location: Howden
User status: Offline
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Sake!
what if i cant find proof of post though?hows he going to prove he didnt get it?
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Wrighty
Member
Registered: 28th Feb 04
Location: Howden
User status: Offline
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just read my mail. i sent it special delivery - hopefully iv still got proof
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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Takes the piss! I had this years ago and so stopped trading on eBay.
The buyer has disbuted a claim now knowing only too well you will have disposed of the Postage Details.
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Mike2k111
Member
Registered: 7th Oct 03
Location: N.Wales
User status: Offline
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Yeh completely takes the piss. If its special delivery then they should have to sign for it their end. Try contacting royal mail if you cant find your record of the postage, they may have something on their systems. Its shit the way Paypal decides on claims. I bought 4 x Alton Towers tickets off their not long ago and the seller never even posted them until the day the tickets were valid for. Paypal sided with the guy because his auction never mentioned when they would be delivered for, only that they were tickets and thats what I received. That put me off ever using eBay again.
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Wrighty
Member
Registered: 28th Feb 04
Location: Howden
User status: Offline
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winds me up!
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