is it wrong to ask for a refund? (updated 31/08/08) - Corsa Sport - for Vauxhall and Opel Corsa B, Corsa C and Corsa D

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Corsa Sport » Message Board » Off Day » is it wrong to ask for a refund? (updated 31/08/08)

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Matt L

Member

Registered: 17th Apr 06
User status: Offline

28th Jul 08 at 14:00

Ordered a remote control car online from a shop down south back on the 30th june 2008 , basically it turned up brand new, anyway got it out tried to start it and it wouldnt (rang the shop and told them it wouldnt start at all, he just said try this and hangs up, so didnt really help me at all), still wouldnt start so found a local shop who deals with hpi took it to them and told them the problem (really helpful place) told me that the carb had been put in backwards so changed it for me (didnt have to take anything apart really just had to adjust a screw). got it home ran it about twice and the idle control screw fell out and went missing. (took it back to the local shop and asked if he had one. (they dont and i need to order one (will be free from hpi) but still he said that they should never fall out at all.

so basically im now feeling like iv got a shite rc car thats going to keep breaking on me.

i've just emailed the shop i bought it from and told them all the above and asked for a refund. is that wrong?

1) who reacons i will actually get a refund? (if they say no what can i threaten them with in order to get one)
2) is it too soon to have asked for a refund?

to summarize for the lazy fookers.

bought rc car > broke twice (2 manufacturing problems) > asked shop for a refund > awaiting reply.

[/paul j]

[Edited on 28-07-2008 by Matt L]

[Edited on 31-07-2008 by Matt L]

[Edited on 31-08-2008 by Matt L]

fazza

Member

Registered: 7th Feb 08
Location: Plymouth
User status: Offline

28th Jul 08 at 14:02

where down south mate?

JadeM

Premium Member

Registered: 9th Feb 06
User status: Offline

28th Jul 08 at 14:03

Nothing wrong with that, you know the saying - if you dont ask you dont get!!

150£corsa

Member

Registered: 10th Jul 08
Location: norwich :)
User status: Offline

28th Jul 08 at 14:03

No, ur entiled to a refund

Matt L

Member

Registered: 17th Apr 06
User status: Offline

28th Jul 08 at 14:04

quote:
Originally posted by corsagsi16vplym
where down south mate?

chingford london.

fazza

Member

Registered: 7th Feb 08
Location: Plymouth
User status: Offline

28th Jul 08 at 14:05

thats not south lol.

yeh ask for refund buddy

Ben G

Member

Registered: 12th Jan 07
Location: Essex
User status: Offline

28th Jul 08 at 14:07

quote:
Originally posted by corsagsi16vplym
thats not south lol.

yeh ask for refund buddy

south east, near me

Superlite Ltd.

Member

Registered: 9th Jan 07
User status: Offline

28th Jul 08 at 14:18

They should give you a refund to be honest. In my experience its best to just keep customers happy in business. I ordered a new key for a man recently. He broke it off in the door lock. He moaned so i got him a new one for free. His error tbh, but sod it, hes happy lol

Matt L

Member

Registered: 17th Apr 06
User status: Offline

28th Jul 08 at 14:21

quote:
Originally posted by Superlite Ltd.
They should give you a refund to be honest. In my experience its best to just keep customers happy in business. I ordered a new key for a man recently. He broke it off in the door lock. He moaned so i got him a new one for free. His error tbh, but sod it, hes happy lol

yeh i agree (what argos used to do when i was working there

) but i have a feeling they are going to say no

little_duke

Member

Registered: 21st Aug 06
Location: Tamworth,staffordshire Drives: rover coupe
User status: Offline

28th Jul 08 at 14:41

not wrong at all mate,they have built it so if it breaks your enttled to one.phone citizens advise/trading standards to see where you stand

Matt L

Member

Registered: 17th Apr 06
User status: Offline

28th Jul 08 at 14:42

quote:
Originally posted by little_duke
not wrong at all mate,they have built it so if it breaks your enttled to one.phone citizens advise/trading standards to see where you stand

well it isnt the shop i bought it from who built it so its not their problem as such, thats why i can see them saying no. oh well.. will wait fora reply and see what they say the go through trading standards if i need to etc

Ian

Site Administrator

Registered: 28th Aug 99
Location: Liverpool
User status: Online

28th Jul 08 at 15:08

Distance Selling Regulations means you can return in 7 days from when you received the goods so long as you can get it back to them. You're entitled to a refund of the cost of the item but not shipping either way. It can be more then 7 depending on whether you were advised of their terms in writing.

If you can prove that the fault was present when you took delivery then you would be better using Sale of Goods Act which means you can return without cost to you. You've used it though, which means you'll have a hard time proving that it wasn't fit for purpose.

Would there be any reason why it can't be fixed and kept? I don't think you've legal grounds for return but the company may well do so as a gesture of good will, but you'll still need to replace the car from another supplier. Are the local shop able to oblige?

Matt L

Member

Registered: 17th Apr 06
User status: Offline

28th Jul 08 at 15:16

quote:
Originally posted by Ian
Distance Selling Regulations means you can return in 7 days from when you received the goods so long as you can get it back to them. You're entitled to a refund of the cost of the item but not shipping either way. It can be more then 7 depending on whether you were advised of their terms in writing.

If you can prove that the fault was present when you took delivery then you would be better using Sale of Goods Act which means you can return without cost to you. You've used it though, which means you'll have a hard time proving that it wasn't fit for purpose.

Would there be any reason why it can't be fixed and kept? I don't think you've legal grounds for return but the company may well do so as a gesture of good will, but you'll still need to replace the car from another supplier. Are the local shop able to oblige?

what do you mean?

i would ideally like a refund as its broke twice within the space of a month of having it (one was a problem straight out of the box, the other was after use.)

it could be fixed this problem i just dont want to keep it and find out down the line it breaks again and then be completely stuck with it.

Ian

Site Administrator

Registered: 28th Aug 99
Location: Liverpool
User status: Online

28th Jul 08 at 15:20

If you return the car, you will have no car.

Tommy

Member

Registered: 24th Aug 00
Location: Essex, Colchester
User status: Offline

28th Jul 08 at 15:23

If they wanna be arseholes they will say you shouldnt have taken it anywhere else, they will say your local place buggered it

Matt L

Member

Registered: 17th Apr 06
User status: Offline

28th Jul 08 at 15:24

quote:
Originally posted by Ian
If you return the car, you will have no car.

yeh the local shop sell them there so i could get it through them.

Matt L

Member

Registered: 17th Apr 06
User status: Offline

31st Jul 08 at 08:31

still not had a reply to the email

go away tomorrow for 2 weeks, so will have to wait till i get back (if i havent had a reply by then i think i shall be moaning a bit more

)

edit: rang them just and asked if they had recieved the email, turns out they have had email problems this week. so asked me the problem told him and they dont have the part in but said they will get it in but it will cost about £5

for a screw

think ill wait till they've read the email and replied. (should be sorted this afternoon apparently)

[Edited on 31-07-2008 by Matt L]

Matt L

Member

Registered: 17th Apr 06
User status: Offline

31st Aug 08 at 17:36

right... never had a reply to the email i sent (went away for 2 weeks, a week after i sent it).

so came back and decided to get the idle screw and got it set up so it ran....

picked it back up thursday night and bin out with it today (3rd time iv EVER used it in the 2 and a bit months of owning it)

and IT BROKE

something off the drive shaft has broken off so it has no drive

so 2moros jobs are 1) ring trading standards and see what they say about it all then 2) ring up the shop and ask for a refund or what ever trading standards say im entitled to.

[/rant]

Graham88

Member

Registered: 16th Apr 07
Location: South East Kent Drives: E46 M3
User status: Offline

31st Aug 08 at 17:52

Why don't you just ring the shop and explain over the phone?

Matt L

Member

Registered: 17th Apr 06
User status: Offline

31st Aug 08 at 17:54

i am 2moro

carnuts

Member

Registered: 28th Aug 05
Location: Hertfordshire
User status: Offline

31st Aug 08 at 18:08

is it STO models or something like that? if its the one i think of they are a bit of a bunch or badgers i went in there and they were useless and tbh just annoying ended up just going to another shop

Matt L

Member

Registered: 17th Apr 06
User status: Offline

31st Aug 08 at 18:10

yeh it is them, im ringing trading standards 2moro and possibly hpi before i ring them so i can basically say 'just give me a refund'

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Corsa Sport » Message Board » Off Day » is it wrong to ask for a refund? (updated 31/08/08)

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