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Author did anyone watch that documentry on call centers?
Twiggy
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Registered: 15th Oct 04
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6th Mar 08 at 23:14   View User's Profile U2U Member Reply With Quote
makes me mad that there setting up more call centers overeas!!

why cant the big wigs see past the cheapness of these call centers?

I work in a UK call center and there are putting my job at risk but they piss people off as the cant speak/understand the lingo or what the issue is and then they come through to me to sort it out!
Whittie
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Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
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6th Mar 08 at 23:17   View User's Profile U2U Member Reply With Quote
Which call centre you work for?
Twiggy
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Registered: 15th Oct 04
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6th Mar 08 at 23:19   View User's Profile U2U Member Reply With Quote
mbna credit cards chester
All Torque
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Registered: 17th Nov 05
Location: Milton Keynes Drives: Ford Focus TDCi
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6th Mar 08 at 23:28   View User's Profile U2U Member Reply With Quote
I rang 5 insurance companies yesterday and EVERYONE I spoke to spoke in clear English
Twiggy
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6th Mar 08 at 23:39   View User's Profile U2U Member Reply With Quote
i think it was south africa that is gonna be the next "india" for call centers
strick206
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Registered: 12th Apr 07
Location: Wigan Drives:Integra DC5
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6th Mar 08 at 23:45   View User's Profile U2U Member Reply With Quote
I work in a call centre, for ToteSport

I don't have a problem with complaints as people ring us, to place bets, so they have no reason to complain (unless we refuse their bet)
Twiggy
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6th Mar 08 at 23:47   View User's Profile U2U Member Reply With Quote
i work in a dept that deals with complaints... among other things...
strick206
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Registered: 12th Apr 07
Location: Wigan Drives:Integra DC5
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6th Mar 08 at 23:50   View User's Profile U2U Member Reply With Quote
You work for complaints

stfu moaning that people are ringing you to complain, it's what they pay you for
Twiggy
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7th Mar 08 at 00:00   View User's Profile U2U Member Reply With Quote
i am paid to delight and excite the customer
strick206
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Location: Wigan Drives:Integra DC5
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7th Mar 08 at 00:01   View User's Profile U2U Member Reply With Quote
i am paid to watch a customer but £2000 on a horse only for it to fall at the last
Twiggy
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7th Mar 08 at 00:11   View User's Profile U2U Member Reply With Quote
lmao!!!
orangio
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Registered: 6th Jun 06
Location: Warrington, Cheshire
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7th Mar 08 at 12:43   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by All Torque
I rang 5 insurance companies yesterday and EVERYONE I spoke to spoke in clear English


thats because they have them in england for prospect customers, then as soon as you are their customer you will be put through to a customer services in aslamabad

 
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