Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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Gave the manager me 30 days notice and either gonna have to pay it or just let them send letters to old address, cant be arsed ruining me credit rating even more so just gonna pay it, cunts, proper fumin
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Eck
Premium Member
Registered: 17th Apr 06
Location: Lundin Links, Fife
User status: Offline
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quote:
Originally posted by JayM
The manager is on the phone now and I said ive got legal advice about it and hes told me to get a transcript, manager has just "checked the records and that call (convienently) wasnt recorded" and not all calls are recorded 
That is bollocks, all calls are recorded  They are recorded for that sole reason that if anything had to be resolved, they can look into the file!
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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Those 3rd party companies are annoying as fook!
To be fair, you haven't handed your notice in so the contract will continue. They won't know about the calls other companies make
Calls might be recorded at the time, but it doesn't say how long they keep them for. Might only be a week
3 are in my good books at the moment. £70 of credit appeared on my bill when I upgraded. Fook knows where it came from 
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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Hes trying to say that nothing was noted on there files that I no longer wanted a contract with 3 as of may, so therefore i wanted my contract to carry on, cancelled it as of 22nd July which means I have to pay £108 on 13th August (plus other charges that may occur within the next 30 days so ive been told) Cant be arsed goin on at them no more just gonna pay it. They dont listen to what you say or answer questions specifically, they wont actually agree to nothing as they no it may be a verbal agreement. So its like talking to a computer/brick wall
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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quote:
Originally posted by Matt H
To be fair, you haven't handed your notice in so the contract will continue. They won't know about the calls other companies make
Thats the thing this call is on there system and one of the advisors said to me "my collegue rang you on 11th March" and I said youve just admitted it was a 3 employee that rang me in March and how else would it be on your computer and he wouldnt answer my Q directly
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ljames555
Member
Registered: 2nd Sep 03
User status: Offline
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i am not 100% sure but if they have told you they is no recording of the 11th march call and you tell them you canceled the contract on that date, you might have a case ? customer is always right quote
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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And they'll ask who you spoke to & at what time
And then they'll make you look silly, because you can't proove diddily squat
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Natalie
Member
Registered: 5th Nov 03
Location: Oxfordshire Drives: Vauxhall Tigra 1.8
User status: Offline
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Was on 3 once, they were absolute rubbish.
I was on pay as you go, then after 3 months a guy rang up saying that I had to make a payment, cos id gone over £60
Didnt pay anyway
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mooney
Member
Registered: 20th Oct 05
Location: north west uk
User status: Offline
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i always thought you had to send them a letter to cancel your contract and couldnt do it over the phone, and you have to send it the month b4 it finishs's.
i had a similar problem with talktalk broadband spent 3 hours on the phone then smasked the fecking thing up
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