Icy
Member
Registered: 31st Jan 01
Location: Edinburgh Drives: Mk3 Golf Gti
User status: Offline
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what do i do if i need to claim on a package i sent today?
covered up to £200
if guy tells me its damaged what do i do and do i need to show proof etc.
guy thinks he'd get the £200, (worth 200 tho sold him it for 110)
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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if he accepts it when the guy brings it to him then he probably wont get anything.
You have to either point it out to the delivery guy and get him to mark it down as damaged, or not accept the parcel and then begin the claim process.
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Icy
Member
Registered: 31st Jan 01
Location: Edinburgh Drives: Mk3 Golf Gti
User status: Offline
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so is it me that claims or him?
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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quote:
Originally posted by Icy
so is it me that claims or him?
I think either can claim, aslong as you have all the details (tracking code normally).
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GT4Brody
Member
Registered: 26th Sep 01
Location: south
User status: Offline
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sounds like he is bullshitting and decided he doesnt want it so is gonna try and claim and get more than he payed for it?
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Dione J
Member
Registered: 22nd Sep 04
Location: West Midlands Drives: Leon Cupra Turbo
User status: Offline
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I work for a transport/courier company & if the receiver has signed for the goods unmarked and in good condition then he won't have a leg to stand on in regards to claiming ANYTHING.
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nickyboy01
Member
Registered: 10th Sep 03
Location: Oxford-ish
User status: Offline
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Then you are breaching basic terms of transit.
Even if you sign for something that turns out to be damaged the carrier has an obligation to investigate the claim either by inspection or direct reimbursment,
If you sent it you need to make a claim, they may require the pkg be collected and returned to depot for damage inspection where they will decide whether it was damaged due to direct negligence or due to poor packaging.
Remeber tho just because you think it is sufficiently packed it may well not be in the eyes of the carrier. Each has their own guidelibes for packaging.
Phone the carrier and start a claim asap
[Edited on 21-02-2007 by nickyboy01]
[Edited on 21-02-2007 by nickyboy01]
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Icy
Member
Registered: 31st Jan 01
Location: Edinburgh Drives: Mk3 Golf Gti
User status: Offline
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only sent it yesterday, going to take around 5days on standard post with additional charge to cover to £200
jus wonderin what i would have to do if he tells me theyre damaged
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nickyboy01
Member
Registered: 10th Sep 03
Location: Oxford-ish
User status: Offline
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If its Royal Mail go to the PO and get a claim form, they dont usually require it to be inspected but sometimes request pics of damage.
They also need proof of a sale if its ebay or similar
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