abdus
Member
Registered: 23rd Feb 06
User status: Offline
|
..........damage caused to a CD player?
I sent a CD player, fully working (radio and CD) via Royal Mail Special Delivery. Item was well protected and packed.
Unfortunately, when the buyer received the cd player, he claims it is not playing cds, but radio plays fine.
So if damage has been caused internally to the cd player, will Royal Mail compensate for this?
|
Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
|
*Awaits lame stamp joke*
|
deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
|
Yup, should do - insurance is offered with Special Delivery. Only thing to do is ring up or enquire.
|
Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
|
insured?
|
Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
|
quote:
Originally posted by Tom J
insured?
Royal Mail Special Delivery -- YES.
|
Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
|
yeah but you can usually add extra cover on
|
Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
|
Standard price includes up to £500 compensation.
|
nickyboy01
Member
Registered: 10th Sep 03
Location: Oxford-ish
User status: Offline
|
Not sure on damage like that, they might request the packaging is inspected for damage. Cd players are generally quite robust for normal handling
|
Ludacris Turbo
Member
Registered: 28th May 04
Location: High Green, Sheffield
User status: Offline
|
Special delivery includes insurance upto £2,500!!! get a claim put in(hope i didn't deliver it)!!!
|
abdus
Member
Registered: 23rd Feb 06
User status: Offline
|
so how will Royal Mail consider this case?
What will I need to prove?
Do I just fill in a form stating what I wrote above?
|
nickyboy01
Member
Registered: 10th Sep 03
Location: Oxford-ish
User status: Offline
|
quote:
Originally posted by Ludacris Turbo
Special delivery includes insurance upto £2,500!!! get a claim put in(hope i didn't deliver it)!!!
No it doesnt, Special Delivery includes insurance up to £500 unless you pay for extra.
Nice to see the staff know their services
http://www.royalmail.com/portal/rm/content1?catId=400026&mediaId=22700554
|
shawboy
Member
Registered: 1st Jul 02
Location: Wombwell, Barnsley
User status: Offline
|
how can you prove royal mail broke it?
if radio works fine but cd player dont work.
|
abdus
Member
Registered: 23rd Feb 06
User status: Offline
|
thats my point, how can i prove that?
It was playing (both cd and radio) when removed from car and 2 days later sent. The buyer took some days to insall it and then is claiming that when he puts cds in, he gets an error message 'No CD' or something like that. I have mailed him to ask if he is playing clean cds...
|
Welsh Dan
Member
Registered: 23rd Mar 00
User status: Offline
|
Its hard to say, but you'll need to send in a claim and we'll more than likely want to see the packaging. As someone said, the onus is on you to prove that it was damaged whilst in RM's care (probably not the right word  )
At the end of the day, it was Special Delivery and if it was packaged properly, it shouldn't have got damaged.
[Edited on 18-02-2007 by Welsh Dan]
|
Ludacris Turbo
Member
Registered: 28th May 04
Location: High Green, Sheffield
User status: Offline
|
quote:
Originally posted by nickyboy01
quote:
Originally posted by Ludacris Turbo
Special delivery includes insurance upto £2,500!!! get a claim put in(hope i didn't deliver it)!!!
No it doesnt, Special Delivery includes insurance up to £500 unless you pay for extra.
Nice to see the staff know their services
http://www.royalmail.com/portal/rm/content1?catId=400026&mediaId=22700554
 I always thought it was £2500!
[Edited on 18-02-2007 by Ludacris Turbo]
|
Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
|
Is he trying to put a copy in? My CD player would play a majority of copied CDs but not all, depending on the make of the disk
|
abdus
Member
Registered: 23rd Feb 06
User status: Offline
|
no, he is putting in Original CDs
I have filled in a form today and the buyer is sending back the player today.
Hopefully it should be ok. I will need to inspect the player first.
Of course, the onus is one me to prove. But the player was playing everything fine and now stopped working, after having sent it. Might have suffered some sort of shock because the radio is playing, unlike the cd. So the lens might have got a shock.
|
deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
|
quote:
Originally posted by abdus
Might have suffered some sort of shock because the radio is playing, unlike the cd. So the lens might have got a shock.
Now you come to mention it, that was probably right. Did you put "Caution: Fragile" stickers or anything on it?
|
