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Author does anyone work for BT?
gianluigi
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Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
9th Feb 07 at 15:00   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Rallye106
quote:
Originally posted by gianluigi
quote:
Originally posted by Rallye106
ay u, u cant speak to a girl like that lol


i apologise.


n/p's hope u get ur problem resolved


thanks hunny xXx
Sara
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Registered: 19th Apr 06
Location: Whalley, Lancashire
User status: Offline
9th Feb 07 at 15:00   View User's Profile U2U Member Reply With Quote
Deep breaths yoshi!
gianluigi
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Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
9th Feb 07 at 15:01   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by d_jay50
quote:
Originally posted by gianluigi
quote:
Originally posted by d_jay50
My bad, what's the query with them Luigi?


look at my reply to munchie.


Try the net and look for an alternative telephone number and see if that's any better?


i just phoned a number, and they said you're not supposed to call us
gianluigi
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Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
9th Feb 07 at 15:01   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Sara
Deep breaths yoshi!


sup sara
Sara
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Registered: 19th Apr 06
Location: Whalley, Lancashire
User status: Offline
9th Feb 07 at 15:02   View User's Profile U2U Member Reply With Quote
P*sses you right off when you're on hold for ages dont it!!
Dione J
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Registered: 22nd Sep 04
Location: West Midlands Drives: Leon Cupra Turbo
User status: Offline
9th Feb 07 at 15:02   View User's Profile U2U Member Reply With Quote
Try this:

http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_afdpage.php?p_sid=Pi1-dPti&cat_lvl1=770&cat_lvl2=981&p_cv=2.981&p_cats=770,981&p_param=p_afd_subject=A%20fault%20with%20my%20service&p_afd_inc_router=Kana&p_afd_kana_target=faults@bt.com&p_afd_form_id=contactus_send_complain_fault&p_afd_customer_classification=complaint&p_afd_customer_category=Complain%20Fault&p_afd_cat_lvl1=&p_afd_cat_lvl2=&p_afd_cat_lvl3=&p_source=helpandsupport
Sara
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Registered: 19th Apr 06
Location: Whalley, Lancashire
User status: Offline
9th Feb 07 at 15:03   View User's Profile U2U Member Reply With Quote
Spesh when they fob u off when u get thru.
gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
9th Feb 07 at 15:04   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Sara
Spesh when they fob u off when u get thru.


yep. this has happend far too much this past month. they forget my bill pays their wages ffs
gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
9th Feb 07 at 15:05   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by d_jay50
Try this:

http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_afdpage.php?p_sid=Pi1-dPti&cat_lvl1=770&cat_lvl2=981&p_cv=2.981&p_cats=770,981&p_param=p_afd_subject=A%20fault%20with%20my%20service&p_afd_inc_router=Kana&p_afd_kana_target=faults@bt.com&p_afd_form_id=contactus_send_complain_fault&p_afd_customer_classification=complaint&p_afd_customer_category=Complain%20Fault&p_afd_cat_lvl1=&p_afd_cat_lvl2=&p_afd_cat_lvl3=&p_source=helpandsupport

I am going to wait til i get my broadband up and running before i write a letter of complaint
gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
9th Feb 07 at 15:06   View User's Profile U2U Member Reply With Quote
i spoke to a very timid sounding indian girl, i shouted at her after she put me on hold whilst i was speaking

a bloke then came on the phone after i was done shouting
Dione J
Member
Registered: 22nd Sep 04
Location: West Midlands Drives: Leon Cupra Turbo
User status: Offline
9th Feb 07 at 15:07   View User's Profile U2U Member Reply With Quote
But for now, click on the "email us" part & send an email - then put down an alternative telephone number (e.g your mobile) for them to call you

Good luck, hope you get it sorted.

[Edited on 09-02-2007 by d_jay50]
gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
9th Feb 07 at 15:08   View User's Profile U2U Member Reply With Quote
they have my mobile number and email address, they wont get back to me.

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