Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
|
Anyone heard shit like this before? sounds utter bullshit to me!
Bought a nissens rad off internet,80 plus 9 quid postage, want to send it back as ii got a perfectly good rad for 20 from scrapper the otherday, obviously i'd incur postage but they are now saying they want a 20% handling fee? 
Are they in their rights to do this or am i entitled to a full refund? i said it is of no use to me as i no longer have the car and the rad isn't fault or anything as i've not even removed it from the box.
|
Half Pint
Member
Registered: 25th Mar 02
User status: Offline
|
if it's in their terms and conditions of sale they are well within their right to charge it, you should always check this when buying off the net!
|
Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
|
have u checked the T&C on the website?
If it states it on the T&C then yeah u have to pay
but no - i have never heard of it or been charged for somthing i have returned, and i think having to pay returned postage is bad enough 
|
Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
|
never heard of it before TBH, bet they dont clearly state it on their website though!
|
Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
|
Under the distance selling regulations, you can cancel your order within 7 days of delivery for a FULL refund.
Only after 7 days is it classed as unwanted, then they can charge whatever they want.
|
Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
|
If someone had bought a rad off me then turned round and said "they dont want it anymore" i'd slap on more than 20%
|
Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
|
quote:
Originally posted by loafofbrett
If someone had bought a rad off me then turned round and said "they dont want it anymore" i'd slap on more than 20%
you arn't a big rad selling company though, bit different! it was actually through ebay but they are a big company,
on the add on the returns policy it states;
Seller's return policy:
Item must be returned within: 7 Days of receipt
Return Policy Details: Returns are accepted only if the Item is returned unfitted undamaged and unused in original packaging within 7 days.
Buyer is to pay for return postage costs.
It's took about 4 sddays to arrive though so by time its back might be longer than 7 days?
|
Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
|
We charge 2% for a refund on a credit/debit card because the card company charge us.
Although if someone needs a refund due to a mistake made by us, we dont charge.
In this case Carl, id charge you the 2%, 20% is  though.
|
Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
|
quote:
Originally posted by Jamie Walby
We charge 2% for a refund on a credit/debit card because the card company charge us.
Although if someone needs a refund due to a mistake made by us, we dont charge.
In this case Carl, id charge you the 2%, 20% is though.
yeah taking the piss a bit aint it, i might not be sending it back, might just fit it and sell other, don't apprieciate someone trying to pull my pants down though!
|
Antz
Member
Registered: 28th Jul 03
Location: Leeds Drives: Myself Insane!
User status: Offline
|
quote:
Originally posted by Carl
quote:
Originally posted by loafofbrett
If someone had bought a rad off me then turned round and said "they dont want it anymore" i'd slap on more than 20%
you arn't a big rad selling company though, bit different! it was actually through ebay but they are a big company,
on the add on the returns policy it states;
Seller's return policy:
Item must be returned within: 7 Days of receipt
Return Policy Details: Returns are accepted only if the Item is returned unfitted undamaged and unused in original packaging within 7 days.
Buyer is to pay for return postage costs.
It's took about 4 sddays to arrive though so by time its back might be longer than 7 days?
Unfitted?... why, if you return it fitted they get a free car...
|
Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
|
Yeh I could understand the 2% which will cover what the card company charge the business for the card transaction but 20% is like you said pulling your pants down big time.
|
Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
|
quote:
Originally posted by Antz
quote:
Originally posted by Carl
quote:
Originally posted by loafofbrett
If someone had bought a rad off me then turned round and said "they dont want it anymore" i'd slap on more than 20%
you arn't a big rad selling company though, bit different! it was actually through ebay but they are a big company,
on the add on the returns policy it states;
Seller's return policy:
Item must be returned within: 7 Days of receipt
Return Policy Details: Returns are accepted only if the Item is returned unfitted undamaged and unused in original packaging within 7 days.
Buyer is to pay for return postage costs.
It's took about 4 sddays to arrive though so by time its back might be longer than 7 days?
Unfitted?... why, if you return it fitted they get a free car...
shall i email them saying i bodge fitted it to my db9, can't get it off and can't be arsed with it, was going to give you it fitted but since you tried ripping me off i've decided against. 
|
ed
Member
Registered: 10th Sep 03
User status: Offline
|
You but you are fucking them about, buying stuff and sending it back because you want to save a few bucks. It's a standard charge.
|
--Dave--
Banned
Registered: 17th Feb 04
Location: Essssseeeeex Drives: Black Supra TT
User status: Offline
|
is this similar to 'restocking fees'?
|
Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
|
quote:
Originally posted by ed
You but you are fucking them about, buying stuff and sending it back because you want to save a few bucks. It's a standard charge.
70 quid, its hadly pocket money, especially when I've just got a 350 quid repair bill. "it's a standard charge", where you pulled that one from, never heard of it and i did a business law module a few years back, can't recall it from then?
|
ed
Member
Registered: 10th Sep 03
User status: Offline
|
I have heard of a re-stocking fee for non faulty returns.
|
ed
Member
Registered: 10th Sep 03
User status: Offline
|
You can't just go fucking people about. It's how they make thier money. It's a business not a game in fairy land.
|
Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
|
quote:
Originally posted by ed
You can't just go fucking people about. It's how they make thier money. It's a business not a game in fairy land.
Its a big business, won't impact them as much as it will me.
|
Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
|
quote:
Originally posted by Carl
Its a big business, won't impact them as much as it will me.
It wouldn't be a big business for long if they let everyone fuck them about tho.
|
Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
|
Restocking fee is normal practice and perfectly legal.
Shops are not legally obliged to take things back just because you don't want them. They must be fit for purpose, otherwise you may return it - which this is, so you can't.
Anything else put in place by high street retailers in entirely above their obligations under Sale of Goods. Most places do it, but this is because the shop has chosen to.
The complication here may be your rights under Distance Selling Regulations under which you can refuse goods so long as they are returned in enough time and unused. There is enough information out there about your rights so look this up and use it. They can't use T&C as a way of getting out of their legal obligations under DSR but make sure you have done your part also.
|
Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
|
Cheers for the info Ian,
True loafofbret, but if you treat potential customers shit its also not going to help business is it. From my personal perspective i'm going to look after my pocket, not some pocket of someone is already more than likely loaded, I'm not intentionally fucking them about, I didn't ask for a business and morals lecture just a bit of advice since it looked to me they were trying to pull a fast one rather than showing a bit of empathy towards the customer, i see both your and Ed's point just don't care for it at this moment in time.
|
