Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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Where do you stand if you take your car to a garage and they diagnose the fault and fix it you pay etc but then you drive the car the next day and the problem is still there?
My mate took his megane to a garage where he had a knocking noise on full lock, they said he needed a new driveshaft so he paid them and they replaced it, but the noise was still there a few days after.
I wonder where you stand as the garage have effectively given you the wrong info and youve paid money for no reason, cna you get your money back?
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DaNnY_LaD
Member
Registered: 30th Nov 05
Location: Walkden,Manchester
User status: Offline
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Has he got a Recipt?
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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he will have an invoice yes
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Rob B
Member
Registered: 8th Jan 04
Location: Area Motorsport Drives: Race EP3
User status: Offline
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If they diagnosed it as that and replaced it, and its still there you should be able to take it back...
If he went upto the garage and said i needa new driveshaft because of the knocking then he wont.
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L30 SCT
Member
Registered: 27th Nov 05
Location: aberdeen
User status: Offline
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i think they would look at the car for free but would still charge you for parts.
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Nath
Member
Registered: 3rd Apr 02
Location: MK
User status: Offline
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Did they give it back saying it was now sorted? Doesn't sound like they even bothered to test it.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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If I went there and said 'sort the knock' I would expect to pay the bill and that to have happened.
Depends if the garage treat the inspection and fitment as one job or two.
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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If the knock is still there and it was the garage that diagnosed that it was coming from driveshaft sure they would be something they would have to do...
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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what would they have to do though? issue a refund? but then theres a new part on the car that the garage has paid for, but like i said it didnt need to replacing so is also an uneeded cost for my friend.
The only thing they can do is take it back off and refit the old part but cant see this happening
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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aye I can't see that happening, maybe tell them to find the correct fault and come to an agreement...??? It's a tough one though.....
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allza
Member
Registered: 14th Jun 04
User status: Offline
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If you take it back to the garage then they may say that the driveshaft was contributing to the knocking noise. However i would expect most garages to at least have another look at it for free and most will fix it for free but may charge for another part. Most garages would rather not get a bad rep and to help as much as possible.
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MarkM
Member
Registered: 11th Apr 01
Location: Liverpool
User status: Offline
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I had this exact problem regarding a coil pack on my first car (Corsa sport) with Vauxhall...the problem was not fixed and I asked for my original coil pack to be put back on...they said they couldnt as they had lost it...
SO
I refused to pay...they gave up in the end...
[Edited on 24-12-2006 by MarkM]
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jr
Member
Registered: 20th May 02
Location: Kent
User status: Offline
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take it back, say the knock hasnt been sorted, shouldnt have to pay
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