Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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Anyone else having problems with them?
For 2 months they didnt collect my DD, so i contacted them asking if there was a problem, to which they responded that there was, and they would collect £79 from my account this month
I think £79, wtf i have had it 2 months! So i ask why £79, and they can collect on the 29th.
The reply, its £98 and they will collect on the 28th
I respond, wtf, no its not, get your facts right and email a detailled explanation of how much i owe and why.
26th today, they've taken £98 from my bank account causing me to go overdrawn, get charged, and feel very embarrased at the petrol station this morning when my card was declined for payment.
I've called, was on hold for 20 mins then hung up (bearing in mind i have called before, waited 40 minutes and still been queueing) so i've sent them an email (again) and they are taking between 3 and 7 days to reply
What should i do? I called my bank and i can take the money back under the direct debit indemnity, i've cancelled the direct debit as well, emailed and called them with no luck
Help 
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James
Member
Registered: 1st Jun 02
Location: Surrey
User status: Offline
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Pipex seem to be good at everything except for handling payments.
I had random amounts coming out of my account when I was with them befored and I know how hard it is to get hold of them.
I just called them from work so I didnt have to pay for the calls 
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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I have called from work each time 
But unfortunatley in my job i have to do some work so can't be on hold for ages, If i sent them funny emails they reply
One said, this is terrible, i bet the hoff wouldnt stand for this
and they replied within 2 days
I sent one firm email and they never replied!
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Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
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not had a problem with them here 
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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Took them 3 weeks to respond, then 2 ppl responded saying completely different things
One says i owe £121, one saying i owe £5.
What the fuck, i mean come on what are they employing, carrier monkies?
So i called and held for ages again. So have mailed me a reply
Wonder if it takes another 3 weeks to reply
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ed
Member
Registered: 10th Sep 03
User status: Offline
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Just send them £5
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RyanSxi
Member
Registered: 26th Jul 06
User status: Offline
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i was going to suggest the hoff in this, but u have already tried that lol 
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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quote:
Originally posted by ed
Just send them £5
I mailed them saying, u've said i owe £5, and thats all im going to send you
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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Wouldnt email them, best bet is to phone them and make sure you get the name of the person in customer services.
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MikeD
Member
Registered: 18th Aug 02
Location: Whittlesey, Cambridgeshire
User status: Offline
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never had a problem here, but then again ive had problem with other companys that many people havent. its just one of those things.
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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I have been charged £35 by my bank for going overdrawn
I've emailed Pipex, with no responce and when they do reply i get contradicting information
I am currently queuing for their customer service/billing enquiries team, which, opened at 08: 00, and i called at about 08: 02 and i've been holding for 15 minutes. I can't hold much longer as i have work i need to do!
Anyone have any advice on where i can go next as this is really becoming a joke. £35 charge from my bank, and it looks like im really going to have trouble getting it back
Im so fucked off about it its unreal
[Edited on 18-10-2006 by Ally]
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--Dave--
Banned
Registered: 17th Feb 04
Location: Essssseeeeex Drives: Black Supra TT
User status: Offline
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sounds like a nightmare.
If you can't get through to them perhaps send them a nasty letter/e-mail saying you're going to cancel if it doesn't get sorted out straight away.
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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I'm having the same problem with Orange. They don't take money out of my account and then take out random amounts. I could live with that to a degree but my internet keeps going off now when i reply on it to work and do my studies from home. I'm just finishing off a report now and then going to change ISP.
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StuartVRS
Member
Registered: 9th Feb 03
Location: Bromley Common, Greater London
User status: Offline
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Ally, write a very polite letter to your bank or call your bank and explain what has happened with them taking money out when they shouldnt etc etc. Explain that you feel its unfair that you should have to pay a £35 charge for going overdrawn and they should refund the charge. I have had similar problems with other direct debits and have always had the bank charge refunded.
Also email Pipex again and tell them your going to go to Watchdog tv program with details of your problems, see what they say.
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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i ended up holiding for 20 mins, then got through to someone who told me he was in the technical dept. and would take my details and someone would call me back
I forwarded him all the emails to pass to a manager and ive said i will only speak to a manager
nightmare.
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Lawrah
Premium Member
Registered: 25th Dec 04
User status: Offline
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If your on hold, or its automated. Button bash and you will get put through to someone.
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Dean_W
Member
Registered: 13th Dec 05
Location: Downham Market, Norfolk
User status: Offline
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quote:
Originally posted by StuartA3Turbo
have always had the bank charge refunded.
That's because it's illegal. You can claim up to the last 6 years of charges back.
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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I said that dean as i had a letter from my credit card company saying they had to reduce charges, but the Woolwich have said it is not illegal for them to charge me
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Dean_W
Member
Registered: 13th Dec 05
Location: Downham Market, Norfolk
User status: Offline
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Strange. I'm not too sure on credit cards, but i know it's illegal for banks to charge.
I spoke to a manager at my local brance, he refused to cancel my charges. I said fairy muff, i will claim back six years worth instead. He hastily gave me my money back.
Still claiming 6 years worth though. I have a copy of the letters if you want them.
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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Yeh please
My credit cards have changed, but my bank has said they can still charge me
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StuartVRS
Member
Registered: 9th Feb 03
Location: Bromley Common, Greater London
User status: Offline
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Its not that the charges are illegal as such, its more that they are unfairly priced. Just ask them nicely and drop in another banks name, especially if you have a mortgage with your bank.
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