StuartVRS
Member
Registered: 9th Feb 03
Location: Bromley Common, Greater London
User status: Offline
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Short story... We changed our car wih Admiral to the polo when he had 3 months left of the policy and got a 40 quid refund as it was a cheaper car to insure. Policy with Admiral has ended and on the 25th Feb we took a new policy out with Elephant as they were 100 quid cheaper. Elephant emailed us today saying they are now going to charge another 41 quid due to "Exterior Decorative changes" that we had not declared to them, but were declared on the previous policy with Admiral on the Polo. Now, it isnt modified at all, other than a Magic Tree air freshener and the only way i can see that they have come to this is that Admiral must have carried over the exterior changes to the audi onto the polo. This means we were being overcharged for the final 3 months of that policy and its making us look like we are lying to Elephant. To try and sort this problem we phoned Elephant at 8:50pm today and hung up at 9:45pm, without being answered at all and having to listen to Elton fucking John. 
So pissed now, think i may ask to cancel the policy for a full refund and go elsewhere due to the crap service and lack of phone answering. Surely they cannot take the money tho without asking prior permission from us?
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Paul H
Member
Registered: 11th Aug 03
Location: Lincoln.
User status: Offline
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that happened to me with elephant.i had all the mods on my corsa declared and when i swapped the policy onto the golf they charged me extra for the same mods when it was standard.trying to tell them bloody indian call centres sent me up the wall
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Phone between 9 and 5 and you don't get the stupid foreigners.
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whitter45
Member
Registered: 15th Nov 02
Location: Norton
User status: Offline
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quite good wth me they paid out for my car crash last year in my corsa without having an MOT
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Rileysport
Member
Registered: 18th Jun 04
Location: West Yorkshire
User status: Offline
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elephant = wankers.... utter wankers stopped my policy without telling me 
[Edited on 07-03-2006 by SRi-Co]
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whitter45
Member
Registered: 15th Nov 02
Location: Norton
User status: Offline
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were far cheaper than any other company and had no real issues with them over the last 3 years
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Jason Iles
Member
Registered: 19th Jun 01
Location: Bristol
User status: Offline
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 another Elephant victim I had the same mate rang during the day and spoke to a nice lady who sorted it out after a 2 hour convo rediculous
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StuartVRS
Member
Registered: 9th Feb 03
Location: Bromley Common, Greater London
User status: Offline
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It gets worse.
We got another email from them telling us we have failed to supply them with proof of the no claims discount. They never asked us to supply them with proof, but yet in the first email regarding mods they said they checked the admiral policy, which shows the fact that we have 4yrs NCD. WTF are these people on. Going to email an official complaint regarding the poor service we are receiving.
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