IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
|
i have a 6230 bought it on the day it came out
but has been constantly been in and out getting repaired
has been in 4 times in the last year for new speakers as they keep making weird noises
can i demand a new one or not?
|
Karen
Member
Registered: 9th Jul 03
Location: Edinburgh
User status: Offline
|
is it on contract?
|
IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
|
no pay as you go! bought it nearly two years ago
|
Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
|
Next to a wall and take it dry 
|
IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
|
quote:
Originally posted by Andrew
Next to a wall and take it dry
pardon??
|
Karen
Member
Registered: 9th Jul 03
Location: Edinburgh
User status: Offline
|
quote:
Originally posted by IvIarkgraham
no pay as you go! bought it nearly two years ago
not sure if u can or not
did u claim for the repairs on insurance?
|
ssj_kakarot
Member
Registered: 29th Apr 03
Location: hartlepool
User status: Offline
|
hmmm na your screwed really.
if you have taken it back to the same place every time is has gone away for repair, the only thing you can do really is kick up a fuss and demmand to speak to the manager, tell them your writing letter of complaint in and want there names ect just be a twat basically saying your not happy with the service.
the manager may give you a new phone but he does not have to, if he dont your stuck with it.
|
ssj_kakarot
Member
Registered: 29th Apr 03
Location: hartlepool
User status: Offline
|
ow you could always sent a letter to nokia relations department and tell them of your experience , may have a result, doubtfull though.
jist of it is no one has to take responsibillity as its been so long since you bought it, and has came out of warranty, in these situations if no one is to blame, no one really cares or is willing to help.
|
Jules S
Premium Member
Registered: 24th Dec 03
User status: Offline
|
I wouldn't say you could 'demand' a new one
Asking the manager nicely may work  just explain the problems you have encountered, and point out how much time you have wasted going to and fro the shop....
|
ssj_kakarot
Member
Registered: 29th Apr 03
Location: hartlepool
User status: Offline
|
na as much as it pains me to say it lol the only time people tend to take action for a customer is when they are kicking off a fuss.
well obviously not everytime as i used to work in a shop and would always help the nice customers, but as far as my managers were concerned if some one was polite they couldnt give a shoot, but as soon as some one came in telling them they are writing letters of complaint ect they soon got there act toghether and helped them.
|
