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Originally posted by corsa808
thought id bring it to your attention that a company called A.T.D (ADVERTISE A DOUBLE PAGE SPREAD IN TOTAL VAUX) are a very poor company to deal with.

i bought goods from them 6 weeks ago, everything arrived on time and all was well until i realised the goods were damaged. so i called them and they said to send them back and they will send a replacement. so thats what i did. a few days later i call them to see if they recieved them, was promised a call back to confirm that they had. never called me. 2 days later i call again and they say the same. call never came.

after 4 calls to find out the situation they tell me that they have recieved them and that they will send a replacement. 10 days on, nothing arrived. call them again and they say 'dunno whats going on mate' so i ask for a re-fund instaed which they said they would do immediately.

guess what? 3 weeks on i still dont have a re-fund, called them yesterday and they did it while i was on the phone (after a lot of messing round).

today, re-fund finally arrives, 25% LESS THAN WHAT WAS PAID!!! was told they have a 25% handling charge, even on faulty goods, and that was their company policy

now im not daft and i know my statutory rights ( i run my own company and deal in retail and finance services) so told him that he cant do that, and he said

"yes i can, i know the law and it has changed," we can charge what we want , even on faulty goods"

when i ask him where he found out about these 'new' laws, he said:

" i read it in one of the daily papers"

this was the manager FFS!

anyway, rant over, just thought id warn you guys what a bunch of cowboys this company is




p.s im gonna get my money back, ive got a few tricks up my sleeve

[Edited on 07-10-2005 by corsa808]

[Edited on 07-10-2005 by corsa808]

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