Gaz
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Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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hi, anyone good with computers?
i have been on the fone to NTL LOADSA TIMES and i have the ip address starting with 169( witch they say is the wrong ip address for NTL) but when i go to the repair button it wont repair it
NTL have said my computer must have an error in it somewhere that is not reckonizing ip address's
Im on Windows XP Pro btw
any help would be appreciated
Gaz, (on me mums comp  )
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Dom
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Registered: 13th Sep 03
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uninstall the broadband jump cd shite and do a full spyware cleanout mate - you dont need it 
Then go over this guide >> HERE <<
Also bookmark, cableforum.co.uk as its a great site for NTL help - on telephone, TV and broadband and it keeps you updated on NTL feature plans etc (ie: new tv channels, broadband upgrades etc etc)
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Gaz
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Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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sorry will this work with Ethernet connections from a cable modem?
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Dom
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Registered: 13th Sep 03
User status: Offline
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quote:
Originally posted by Gaz
sorry will this work with Ethernet connections from a cable modem?
read the link, it states to use Cat 5 and a NIC 
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Ev0s
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Registered: 22nd Jan 04
Location: South Scotland
User status: Offline
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are you on a lan ? I would goto start then run type cmd
then type ipconfig /release
then ipconfig /renew
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Gaz
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Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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ive seen thatsomewhere in the post can you tell me what it acctually is ? (NIC)
Newbie to short coding names
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Ev0s
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Registered: 22nd Jan 04
Location: South Scotland
User status: Offline
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nic(network interface card) which is what is used to connect your computer to a network
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Gaz
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Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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ive done all tht release thing on the fone to NTL...
everything everyones saying is what i have done but i still get the problem
could my computer be fucked?
i am using an network card (newly bought) so its not me motherbourd
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Nismo
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Registered: 12th Sep 02
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2 threads nneeded???? think not, delete one
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Ev0s
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Registered: 22nd Jan 04
Location: South Scotland
User status: Offline
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are you sure your network card has been installed correctly and is working ?
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Ev0s
Member
Registered: 22nd Jan 04
Location: South Scotland
User status: Offline
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What about dns address's ? Do you have any set ?
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Gaz
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Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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yeah its been installed correctly as it reckonizes my ethernet cable.
i dont need to use DNS doi as it detects automatically.
carnt delete the other thread
dunno how to
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Dom
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Registered: 13th Sep 03
User status: Offline
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Right, uninstall the broadband jump cd stuff as you dont need it Then run something like spybot and a registry cleaner.
Then, plug in your patch cable between the CM (cable modem) and pc, switch your system off and reboot your CM (ie: switch it off, leave for a minute, switch back on). Then leave your CM on for about 5minutes until you have 3 solid lights on the left - one may flash slightly). Boot pc back up.
The go Start > Run, type 'cmd'.
A dos box will load, type 'ipconfig /all'.....should bring up a list of info about your NIC card etc.
If the IP address is 169, then type 'ipconfig /release'..leave it for a minute, then type 'ipconfig /renew'.
Then open your browser, goto https://autoreg.autoregister.net/ follow it through, when it asks for a serial number type 'ntl-ct8-cj486'.
if you read the link i gave you it states what to do mate 
edit - as for settings for network card etc, under the TCP/IP settings make sure 'obtain ip address auto' is ticked and so is 'obtain DNS server auto' is also checked.
And if this all doesnt work then you will either need to get a straight through network cable or a crossover cable (the opposite to what you have now) and/or your network card is buggered, and i would try borrowing a working one or go buy another
[Edited on 23-02-2005 by Dom]
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dna23
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Registered: 1st Nov 04
Location: Northamptonshire
User status: Offline
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u got a firewall running? or a router .etc.... also get some spyware cleaning software such as
ad-aware se
spybot search and destroy
steganos spyware
spyware doctor
search the web for help on cleaning ure pc from spyware to shud help u may have a hijacker on ure pc
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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quote:
Originally posted by Gaz
i dont need to use DNS doi as it detects automatically.
You need DNS but you don't need to specify the address as it will be given to you by NTL.
IP address should be also though, in the place where your network card setup is saying obtain DNS address automatically, it should also be saying obtain IP address automatically.
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Chris E
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Registered: 7th Jul 03
Location: Birmingham
User status: Offline
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sounds like you got a temp lease ip address. Dont know if NTL require you to register a MAC address, think you need to enter one on the self care page or over the phone with them.
Best to make sure they got the correct one for you.
(you can get your MAC address by typing ipconfig /all at the command prompt.
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Gaz
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Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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ive done EVERYTHING u have all said apart from the :
Then, plug in your patch cable between the CM (cable modem) and pc, switch your system off and reboot your CM (ie: switch it off, leave for a minute, switch back on). Then leave your CM on for about 5minutes until you have 3 solid lights on the left - one may flash slightly). Boot pc back up.
The go Start > Run, type 'cmd'.
A dos box will load, type 'ipconfig /all'.....should bring up a list of info about your NIC card etc.
If the IP address is 169, then type 'ipconfig /release'..leave it for a minute, then type 'ipconfig /renew'.
Then open your browser, goto https://autoreg.autoregister.net/ follow it through, when it asks for a serial number type 'ntl-ct8-cj486'.
witch imgoing to try tomorrow morning...
might just get a bloody new PC
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Dom
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Registered: 13th Sep 03
User status: Offline
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why get a new pc 
if it is the NIC card, then its about 10 quid from pcworld, yet a new pc will set you back about 600 quid plus 
eitherway, it would only take you about 5mins to do the rest, so i would try that mate
chris e - when you register (via the autoregister.net website), your mac address is taken down and then is matched against your ntl account etc for future reference
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Gaz
Member
Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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i dont think i have a nic ....
BTW i have just reinstalled windows so no firewall or spyware or anything is on it now... so its deffo something to do with hardware
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Swiftie
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Registered: 7th Jan 05
Location: Greater London
User status: Offline
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quote:
Originally posted by Gaz
i dont think i have a nic ....
BTW i have just reinstalled windows so no firewall or spyware or anything is on it now... so its deffo something to do with hardware
Have you tried what you said you were going to try above?
Also are you using your Mum's PC on the same connection?
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Gaz
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Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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not yet doing it tomoz as i carnt be arsed right now
Me Ethernet / Mum USB
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Dom
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Registered: 13th Sep 03
User status: Offline
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quote:
Originally posted by Gaz
not yet doing it tomoz as i carnt be arsed right now
Me Ethernet / Mum USB
are you saying, 1 pc is connected via usb to CM and the other is via ethernet to the CM????
if so, theres your reason why it isnt working
if not, then look on the back of your pc to see if you have a network card (NIC) installed (ie: find a socket that will fit the supplied network cable) and make sure it isnt the 56k modem if you have one. If you dont have one then you need to go out and buy one, if you do then follow the steps i gave you
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Adam
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Registered: 1st May 01
Location: Hurstbourne Tarrant
User status: Offline
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quote:
Originally posted by Gaz
not yet doing it tomoz as i carnt be arsed right now
Me Ethernet / Mum USB
It's things like this that make working in IT so much fun 
[Edited on 24-02-2005 by Adam]
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