Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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i ordered some lexus black rear clusters for my girl friend about a week ago, they came last nite, and one of the corners had chipped away (in transit i guess).
Now ive had to fit the lights as a guy has came to pick her old lights up.
So respectively i emailed the company 9am this morning (still not hear back) to see what they would like to do. A copy of the email is below.
What do you think they will say? (or should say?)
I Also attached a photo of the chipped corner.
Dear Sir/Madam,
I recently recieved my order yesterday of ford Focus lexus black lights ( i
have the serial number at home).
On the near side (left) there is a chip on the top left corner and the
broken off bit is left in the box.
Unfortunatly, i have had to fit these lights as i had someone drive down
from quite a distance to buy my original lights, but luckily the snapped bit
is after the seal so no water can get it.
Now im not too sure the best way to go around this, ideally, i would prefer
it if you could send a replacement near side rear light and i'll replace it
and send you the damaged item straight back, or would i definatly have to
send you the damaged item first in order for a replacement?
I have attached a photo to show you the damaged bit.
I look forward to hearing back from you,
Regards
Adam Venn
Bridges Electrical Engineers
Unit 31
Second Avenue, Westfield Trading Estate
Midsomer Norton, Bath
BA3 4BH
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Corsa E-Tec
Member
Registered: 4th Feb 04
Location: Stevenage Drives: Leon Cupra
User status: Offline
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i would of thought they would send you a pair to replace and you send your pair back as them items come in packs of two's.
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ajscorsa
Member
Registered: 30th Apr 02
Location: Perceton, North Ayrshire
User status: Offline
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but u have fitted htem, i doubt they will take em bak if u fitted them
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Greg_M
Member
Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
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you emailed them at 9. how about you give them time to reply?
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MarkM
Member
Registered: 11th Apr 01
Location: Liverpool
User status: Offline
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Once there out the wrapper and fitted how can u prove you didnt do it upon fitting them...
should have left them in the bags
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Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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i cant.
But then surely any half decent company will surely keep the customer happy, and replace them, and send them back to the manufacturer for a refund?
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MarkM
Member
Registered: 11th Apr 01
Location: Liverpool
User status: Offline
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If it was my company I would tell you were to go...fair enough if there in the packing then swap them but after they have been fitted?? no chance...one unhappy customer will not bankrupt them...
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Paul H
Member
Registered: 11th Aug 03
Location: Lincoln.
User status: Offline
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i would have thought they won't replace them as you have fitted them. for all they know you could have damaged them when you fitted them.i wouldn't have mentioned fitting them if i was you.
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MarkM
Member
Registered: 11th Apr 01
Location: Liverpool
User status: Offline
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In fact they prob havnt replied as they havnt stopped laughing yet...
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