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Jamie Walby

posted on 23rd Nov 06 at 12:39

They are trully awful. I ordered a TV off their website. Got the confirmation email saying delivery will be 5 working days. 3 days after I order I get a receipt through the post and a ltter saying I will be contacted tomorrow (the day before delivery) to arrange a 4 hour delivery slot.

2 days go, no phone call, no TV. But im £660 poorer (I paid on debit card)

I call them to see what the hold up is. I get told they have no TVs in stock :| After a bit of ranting and raving I get no where. Apart from being told ill receive my TV in 2 weeks, 3 weeks after I ordered!

I called back the next day armed with a bit of legal jargon. Amazingly the TV was now back in stock and it arrived 2 days later :boggle:


Jules S

posted on 23rd Nov 06 at 11:51

Honestly,

Me and the missus spent a fair amount of time on the fone to the central office customer care dept yesterday...

fcuking useless.

It seems I should get a replacment on saturday :rolleyes:

Seriously, i'm never buying anything from them again


Jamie Walby

posted on 23rd Nov 06 at 11:17

I ordered my TV through Currys and although not damaged I did have problems with them. I wont be using them again in a hurry. Their customer service leaves a lot to be desired tbh.

I hope you get it sorted Jules.


N90ATH

posted on 22nd Nov 06 at 17:53

lol they are tryin to fob ya off there mate, i work for currys :O but in the warehouse and i must say i find it funny some of the stuff staff come out with lol


Jules S

posted on 22nd Nov 06 at 12:52

The saga continues...

Numerous calls/visits etc and Ive finally managed to get the relevant info to them for a replacement

Just had the CS manager on the fone:-

'We can't replace it because you didn't inform us of the damage within 48 hours'

Me: Yes I did

CS: Would you accept some compensation and keep the damaged one?

me: :boggle: GTF

CS: Ok, I'll call you back.

Im not holding my breath, I may pay them a visit later :mad:


Ally

posted on 15th Nov 06 at 08:09

Thats abit shit Jules

Come to think of it, my mum bought my cooker, fridge and washing machine on the same day. I had a telephone call the following week to tell me that they had sold me a washing machine they didnt have! So i had the next one up (extra £10, which they knocked off)

that was currys 2!


Jules S

posted on 14th Nov 06 at 22:42

quote:
Originally posted by mav
Thats a strange...As you said must have been damaged prior to packing???

You been on the phone to them?


Too late in the day mate....first thing in the morning though ;)

Shame....the hob looks great. Just need a chippie to fit new worktops and fit a new sink ;)



mav

posted on 14th Nov 06 at 22:19

Thats a strange...As you said must have been damaged prior to packing???

You been on the phone to them?


Jules S

posted on 14th Nov 06 at 21:42

My cooker life expired last week....I thought 'sod it' and went off to currys to buy a new one.

They had a nice Indesit oven/hob package on offer, so i parted with £330 of my hard earnt...on the basis I would pick it up on the 9th (when i had a car big enough to fit it in :rolleyes:)

I turned up on the 9th only to find they had sold the oven :mad:

Fair enough, kept my cool and accepted free delivery even if it meant taking a day off. Got it yesterday, and just started to fit it.....here's the story since:-

It's funny really. There was no damage whatsoever to the package when delivered.

It came the right way up with the hob box ontop of the oven in a seperate box but all wrapped in the same plastic.

I took the hob box out (no damage) un wrapped it and fitted the hob....the hob works perfectly.

I then unwrapped the oven and immmediately noticed a big dent in the top left hand rear corner. None of the polystyrene buffers were dented or damaged. I can only imagine the oven must have been damaged prior to it being packaged. If the oven had been damaged in transit the ceramic hob would be in a million pieces, as it was directly over where the oven has been damaged.

Weird.

Suffice to say I stopped unwrapping the thing immediately.



You can even see a wooden spar directly over the damage that isn't touched:-



its well 'stoved' in though lol





What a pain in the arse though, I REALLY can't afford anymore time off



:(

[Edited on 14-11-2006 by Jules S]