Yeah not bad after being told they wanted £298 to cancel it as i was only 9 months into my 18 months,

That's not bad Nismo. :thumbs:

Spoke with Vodafone yesturday and we came to a deal, they knocked 6 months of the contract to leave me with 3 months, and lowered my price plan to £20 per month so i had to pay £60 to cancel which im happy with.

When I was with vodafone after I told them about my signal problem ( pay as you go customer ) they were ringing me none stop trying to help.
Also T-mobile had a area down where my gf worked and were very helpful.

use all that info and get some gesture. perhaps sell the handset and use that to pay towards line rental?

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Originally posted by bubblevaux

quote:

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Originally posted by Nismo
Currently in dispute with vodafone with a similar issue.

I have a new office where there is no voda signal, now i want to cancel this contract and have spent countless days on the phone to what i can only discribe as the worst customer services team in the world, every day takes me 3-4 people to get through to someone who actually knows what there talking about!

2 weeks ago a team leader was forwarding my complaint to the customer relations team and i have still not head anything! i called up last friday and got told i was getting a team leader call back within 24 hours... 48 hours down the line still nothing, call up today and oh theres nothing we can do at weekends!

Ive raised a case with Ofcom and they advise me im well within my grounds to terminate the contract and they will deal with it once i get a complaints ref which im yet to receive!

been told ill get a call back tomorrow however im not confident in that going on my past experiance of customer service!

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im surprised ofcom have told you that you have a case tbh. am i right in assuming you had signal before you moved to these new premises? if so, then tbh as a company i dont see how vf have done wrong if there is no signal there, as you have ultimately made the decision to be based there?

however, i would hope they do sort you out and provide you with some resolution:thumbs:

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quote:

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Originally posted by Nismo
Currently in dispute with vodafone with a similar issue.

I have a new office where there is no voda signal, now i want to cancel this contract and have spent countless days on the phone to what i can only discribe as the worst customer services team in the world, every day takes me 3-4 people to get through to someone who actually knows what there talking about!

2 weeks ago a team leader was forwarding my complaint to the customer relations team and i have still not head anything! i called up last friday and got told i was getting a team leader call back within 24 hours... 48 hours down the line still nothing, call up today and oh theres nothing we can do at weekends!

Ive raised a case with Ofcom and they advise me im well within my grounds to terminate the contract and they will deal with it once i get a complaints ref which im yet to receive!

been told ill get a call back tomorrow however im not confident in that going on my past experiance of customer service!

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Currently in dispute with vodafone with a similar issue.

I have a new office where there is no voda signal, now i want to cancel this contract and have spent countless days on the phone to what i can only discribe as the worst customer services team in the world, every day takes me 3-4 people to get through to someone who actually knows what there talking about!

2 weeks ago a team leader was forwarding my complaint to the customer relations team and i have still not head anything! i called up last friday and got told i was getting a team leader call back within 24 hours... 48 hours down the line still nothing, call up today and oh theres nothing we can do at weekends!

Ive raised a case with Ofcom and they advise me im well within my grounds to terminate the contract and they will deal with it once i get a complaints ref which im yet to receive!

been told ill get a call back tomorrow however im not confident in that going on my past experiance of customer service!

One of my mates got out of a contact with this think he may of been with t mobile as well if they or you can prove that you cant recieve signal at home you may be able to get out of it worth giving them a ring...

Fair point, guess he'll have to complain and cross his fingers that they'll be nice then

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Originally posted by Cavey
You're paying for a service from them, if they're not providing that service then you have a right to complain tbh

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You're paying for a service from them, if they're not providing that service then you have a right to complain tbh

No its not the handset its the network, she thought nothing of it before she told me it was shite, i'l try giving them a ring tomorrow its in my name.

I'm sure they'll try and wriggle out of it, after all I doubt it will be handset issue. You can always test it by trying the sim in an unlocked phone. If the same happens then it's the network. Depsite the coverage some networks just aren't suitable for places.

In Formby for instance the O2 signal can be bad that even the police have switched to using Vodafone handsets for their officers.

[Edited on 21-06-2009 by _Allan_]

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Originally posted by JayM
So its too late then? I know the obvious answer is to call them but I know theyl just fob me off, wanted to know where I stood to be honest.

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So its too late then? I know the obvious answer is to call them but I know theyl just fob me off, wanted to know where I stood to be honest.

if she reported the issue within 28 days she can get away from the contract.

yep, t-mobile are piss poor for network signal.
I can only use my t-mobile while i'm in my loft room. anywhere else in the house it's useless.

it's t-mobile, its wank for signal as i cant use my contract phone at home

call t-mboile

Basically my GF got a contract on T-Mobile and she just cant get signal in her area, had it about 3 months now and its just useless, my o2 phone works perfectly there and her brothers Vodafone one does, stuck in an 18 month contract with a phone that can barely be used when shes at home? In a 10 minute phone convo it will go off atleast 4-5 times. I dont reckon thats acceptable service myself?