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Corsa Sport » Message Board » Off Day » Geek Day » O2 Broadband - Is this a breach of contract? » Post Reply
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noshua |
posted on 15th Mar 09 at 23:31 |
Sorry thought you'd put that you hadn't tried the router they supplied - I was thinking that the router you was using might have been faulty. | |
Mike2k111 |
posted on 15th Mar 09 at 04:07 |
Yeh I already know the issue isn't related to my phone line or anything like that, its due to O2 not having enough bandwidth to support the number of people using the service. They have already issued a statement saying that they are aware of the issue during peak time. I can deal with a slow down to the service slower than dial up is getting quite ridiculous. | |
John |
posted on 15th Mar 09 at 02:16 |
He said he has, because they supplied a router doesn't mean it works any better, all it means is it's easier to support because they know exactly what they're dealing with. | |
noshua |
posted on 15th Mar 09 at 02:14 |
Give CS a call, they'll do some checks on your line and things like that. | |
John |
posted on 15th Mar 09 at 02:05 |
o2 support have various tools to check the line whether using their router or not but it's easier for the people they employ with no knowledge to check using the o2 box. | |
Mike2k111 |
posted on 14th Mar 09 at 20:17 |
Not at the moment no, im using a Netgear DG834N with DGTeam firmware. I often have to change back to the Thompson router when on the phone to O2 support though, they dont seem to help otherwise :P | |
Sam |
posted on 14th Mar 09 at 16:40 |
Are you using the Thompson router they supply? | |
Mike2k111 |
posted on 14th Mar 09 at 15:46 |
Well up until now ive always found the customer service fine. Ive rang up quite a few times though and been told theres nothing they can do, but they will be upgrading the lines in 2 months to ease the congestion. Whilst it may be true that they dont want to do anything about it, there is certainly QoS which could be changed as I know other people on O2 Access on other exchanges which certainly get better speeds than this | |
John |
posted on 14th Mar 09 at 15:35 |
Doubt it, that bad though, i'd phone to start with, customer services are quite good. | |
Mike2k111 |
posted on 14th Mar 09 at 15:19 |
Basically as above, ive been with O2 Access since August 08 and things have just got worse and worse due to peak time congestion issues. This has been my speed all weekend |