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John	posted on 20th May 06 at 16:41
	All you need from the ISP is a mac code. Ask current isp for it, give it to new isp. Sorted.
Dan B	posted on 20th May 06 at 13:25
	quote: Originally posted by shawboy okay, cheers. so i need to get the line released. Yes, best way to go about it......might take a few days, though.
shawboy	posted on 20th May 06 at 13:24
	okay, cheers. so i need to get the line released.
Dan B	posted on 20th May 06 at 13:23
	quote: Originally posted by shawboy quote: Originally posted by PhilC MAC is in Migration Authorisation Code or MAC as in Media Access Control? [Edited on 20-05-2006 by PhilC] yeah thats it, ive spoke to my provider and they say i need to speak to bt cause broadband is still active at my parents house, need to get thr broadband line cancelled there they said before i can get the MAC number. so i thought if broadband still works at my parents wont they just be able to go on, on my broadband. If it's still active with your details, then them going online aswell will cause all manner of trouble on both connections. One of two things will happen. Either one connection will kick the other off, then the other will re-connect and kick the first back off, and so on forever. Or, both will connect, and neither will be able to browse the internet properly as they'll both have the same IP-address and inbound traffic will be confused as to which connection to go to...
shawboy	posted on 20th May 06 at 13:21
	yes dan, they aint released it, if i can get hold of a speedtouch box will my parents be able to use my account at there address?
shawboy	posted on 20th May 06 at 13:20
	quote: Originally posted by PhilC MAC is in Migration Authorisation Code or MAC as in Media Access Control? [Edited on 20-05-2006 by PhilC] yeah thats it, ive spoke to my provider and they say i need to speak to bt cause broadband is still active at my parents house, need to get thr broadband line cancelled there they said before i can get the MAC number. so i thought if broadband still works at my parents wont they just be able to go on, on my broadband.
PhilC	posted on 20th May 06 at 13:20
	quote: Originally posted by Dan B If it's relating to the broadband connection, it'll be the former......Migratory Authorisation Code. Confusing that they use the same acronym, but yes, you'll need to speak to your ISP. They should have released the line-marker when you moved away from your parents' house, but it looks like obviously they haven't. :thumbs: Agree
Dan B	posted on 20th May 06 at 13:18
	If it's relating to the broadband connection, it'll be the former......Migratory Authorisation Code. Confusing that they use the same acronym, but yes, you'll need to speak to your ISP. They should have released the line-marker when you moved away from your parents' house, but it looks like obviously they haven't.
PhilC	posted on 20th May 06 at 13:13
	MAC is in Migration Authorisation Code or MAC as in Media Access Control? [Edited on 20-05-2006 by PhilC]
shawboy	posted on 20th May 06 at 11:15
	not using a router, they dont have anything yet from the provider they have joined. think i will give them a ring.
Ian	posted on 20th May 06 at 11:08
	You think they're assuming that you using the same hardware as you were with the previous company? Thats not the case though - email and confirm what the need, whether its the MAC of the new hardware and they're merely asking for that as its easier to ask the other ISP than to ask customers to examine their hardware. Are you parents using a router?
shawboy	posted on 20th May 06 at 11:03
	yeah it is, got the letter in front of me. says ring your previous provider and get your MAC number.
Ian	posted on 20th May 06 at 11:02
	MAC is the hardware id of your router, check that is what they're asking for.
shawboy	posted on 20th May 06 at 10:57
	need help guys. here is the story. i moved out of home(mum & dads) about 9 months and seeing as the internet was in my name and i payed it, i took it with. got all the account swapped to my new address(my pad). mum and dad have now bought a computer and joined up to an internet provider, they have sent a letter saying that they need the MAC number fromt here previous internet provider. thing is internet was not in my mum and dads name so will they give them the MAC number? not sure what i should do? shall i ring the internet provider and ask them?