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Problems with ADSL from Tesco
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[quote][i]Originally posted by Dan B[/i] Did you expect someone you buy your groceries from to be a good reliable internet-provider? And, whatever you do, DON'T ring BT yourself......the telephony-side and the ADSL-side are completely different. If you manage to get BT Telephony to open a fault with your line, the ADSL-fault will automatically be parked by BT Wholesale (ADSL-side) until the telephony-fault is closed. Just keep ringing Tesco's support-line, and make sure they've actually raised the fault with BT. I would assume Tesco have not yet got access to Woosh (line-test facility), so they'd be reliant on BT to do all of this for them. Another thing to tag on the end: since BT relaxed the limits on ADSL, the number of faults they've had to deal with has sky-rocketed. From opening, you're looking at 12-48 hours to get just the first update back from BT to your ISP (Tesco), bearing in mind that Tesco couldn't officially open a fault-case with BT until Saturday morning (if Friday was your activation-date, BT wouldn't have accepted a fault raised on that day, because they don't guarantee activation until midnight of that day). Hope you get it all sorted......although I've yet to hear good reports about Tesco Broadband since they started, all ISPs are in the same boat with BT at the moment, just a case of waiting for their recruitment drive to give them the staffing levels they need to cover all of the faults properly. [/quote]
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