|
Not logged in [Login - Register] |
You Are Not Registered Or Not Logged In |
Corsa Sport » Message Board » Off Day » Geek Day » Self service password reset software » Post Reply
|
Kyle T |
posted on 14th Jul 15 at 10:12 |
quote: We had this for years but eventually stopped licensing it at people just weren't enrolling to the system. One of the nice features though was the "admin mode", you could essentially empower a shift supervisor or manager to perform password resets/unlocks for his/her team. Really useful for night shifts etc when the IT Helpdesk is only 9-5. I think if I were to revisit this, you need to enforce enrollment from day 1. Security best policy conflicts with what you WANT to set your questions/answers to. Stuff like "first car", "mothers maiden name" is crap because it's all information freely available on Facebook most of the time. They need to be things that are more difficult to learn from a quick google, which usually means that the users themselves won't remember them :lol: On the quest/dell front - we have a fairly large investment into Quest and Dell have only screwed a couple of bits up. It's their support which is mostly lacking as most of the Quest techs fucked off. I'm lucky to have access to an ex-Quest consultant though. | |
Neo |
posted on 13th Jul 15 at 10:45 |
Seen Nervepoint banded round as a free solution. Never tried it though but it seems to be rated highly | |
willay |
posted on 13th Jul 15 at 10:28 |
Quest huh, I haven't heard that name since vranger, and Dell completely fucked that product up when they got bought out | |
Richie |
posted on 13th Jul 15 at 10:14 |
Quest really works well imo. Pricing direct is £4.11 per user that you want to enable self service on. If you buy hardware from Dell they will usually pull their pants down for you on the pricing. They did us a shockingly good deal on a recent customer that needed the use of Quest Migration Manager. | |
willay |
posted on 13th Jul 15 at 10:05 |
:lol: oh dear | |
Richie |
posted on 13th Jul 15 at 09:53 |
Think what Gaz was implying is that there's always 1 cock in management that has a say in the solution and doesn't like the idea of self service password resets and sees it as a security risk. We have management on certain customers that don't allow us to use trunked ports to servers as they see it as a security risk :facepalm: | |
willay |
posted on 13th Jul 15 at 06:31 |
quote: Not really, everything gets implemented with security in mind. | |
Gaz |
posted on 12th Jul 15 at 22:02 |
quote: Your problem will be ensuring the cost covers the correct level of security also. I'd imagine in the education side of IT support, you always have one smartarse trying to make life difficult for you. | |
Richie |
posted on 12th Jul 15 at 21:08 |
For any of our clients that want self service password resets we use Quest Password Manager - pretty cheap if you have a good relationship with Dell. | |
LukesCorsaSXi |
posted on 12th Jul 15 at 19:30 |
quote: They're questions for which the answers do not change. For example; What is your maiden name? Or, what was your first car? | |
willay |
posted on 12th Jul 15 at 18:40 |
its a college, will come down to cost vs amount of calls we have logged in the past for password resets. | |
Gaz |
posted on 11th Jul 15 at 21:21 |
I'm sure we have Manage Engine installed in work too but not live yet, but my old place used Quest IIRC. | |
Andrew |
posted on 11th Jul 15 at 16:22 |
If a user can't rememeber their own password, good luck getting them to go thorugh a series of questions. | |
LukesCorsaSXi |
posted on 11th Jul 15 at 08:43 |
We use SSRPM - when a user signs in they are asked 5 questions. If a user wants their password resetting our first line guys usually go through the questions they have used and answer them accordingly. | |
Neo |
posted on 10th Jul 15 at 13:35 |
I looked into it before and trialed manage engine AD manager which worked well but was very expensive. Was a while back now though | |
willay |
posted on 10th Jul 15 at 10:36 |
re: subject, anyone maintain a system like this at the moment? We would like our Active Directory users to be able reset their passwords using custom questions and or other methods. Currently looking at LANDesk Password Central - interested to see what else is out there? |