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Gaz

 posted on 5th May 12 at 09:08

Vivantio - Cheap and nasty and doesn't understand ITIL processes.

Also used CA which although it had its fault was a strong powerful system overall.

Both Web based.


Nismo

 posted on 5th May 12 at 08:59

quote:
Originally posted by Bart
quote:
Originally posted by Nismo
Sugar CRM

Then use it with custom modules, open source and multiple platforms.


I thought SugarCRM was a paid for platform?
http://www.sugarcrm.com/page/editions-pricing/en


Hmmm maybe it is, I thought it was free when we Steve using it 2 years ago?


Aaron

 posted on 4th May 12 at 20:30

RM Service Call :o


Bart

 posted on 4th May 12 at 20:25

quote:
Originally posted by Nismo
Sugar CRM

Then use it with custom modules, open source and multiple platforms.


I thought SugarCRM was a paid for platform?
http://www.sugarcrm.com/page/editions-pricing/en


John

 posted on 4th May 12 at 20:10

Commit for ticketing and labtech for manage services.


Wrighty

 posted on 4th May 12 at 20:08

quote:
Originally posted by kazazza
Remedy

Powerful ticketing system but its slow and clunky, everyone complains about it... would like a change


This :lol:


kazazza

 posted on 4th May 12 at 19:11

Remedy

Powerful ticketing system but its slow and clunky, everyone complains about it... would like a change


Nismo

 posted on 1st May 12 at 18:54

Sugar CRM

Then use it with custom modules, open source and multiple platforms.


VrsTurbo

 posted on 1st May 12 at 15:10

jitbit

But it all depends on your needs to what you want/have


Pablo

 posted on 1st May 12 at 14:55

And would you recommend it? We use Helpstar and hate it, want a change. :thumbs: