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strick206	posted on 15th Nov 07 at 19:29
	quote: Originally posted by bubblevaux im afraid u wont win. simple. worth a try, i will see
strick206	posted on 15th Nov 07 at 19:29
	will do mate thanks
Richie	posted on 15th Nov 07 at 13:52
	Post ur issue up on Hot UK Deals... there are alot of clued up ppl on there.
Brabus	posted on 15th Nov 07 at 10:21
	:! Free, they seem to charge me for all the other 'free' numbers that i call:lol:
Jambo	posted on 15th Nov 07 at 09:48
	:lol: brabus they wont be doing you over. There are laws for that sort of thing. you do realise sticking your head in the sand and blaming others is not good financial savvy? oh and you do know the customer service number is FREE dont you?
Brabus	posted on 15th Nov 07 at 09:33
	Phone companys do my head in ,im with Orange and my Bill come to over £50 a month and i hardly use my phone and check my bills but im sure there doing me over somewhere down the line, but would cost me more to call them and sort it out than what the overcharging me:lol:
bubble	posted on 14th Nov 07 at 22:43
	im afraid u wont win. simple.
strick206	posted on 14th Nov 07 at 20:51
	quote: Originally posted by Ian Orange charge for them as well though, you'll be no better off, plus you've got hassle of reclaiming the termination fees etc. Graft. Just change when it's up and tell them why. i know mate, i accept that i have to pay for them now, but with no reason to be with o2 now, i will see if i can get out, if not will have to grit my teeth
strick206	posted on 14th Nov 07 at 20:50
	quote: Originally posted by Jambo tbh if you plead if they are not a bunch of cunts they will refund the charges or as ian said give you a contribution.... But cancelling your contract will be hard IMO i would even consider having the charges refunded and staying with them, i certainly wont renew but would consider staying but when i spoke to someone on the phone he said, i am not refunding you, you have no chance, hardly professional
Ian	posted on 14th Nov 07 at 20:49
	Orange charge for them as well though, you'll be no better off, plus you've got hassle of reclaiming the termination fees etc. Graft. Just change when it's up and tell them why.
Jambo	posted on 14th Nov 07 at 20:48
	tbh if you plead if they are not a bunch of cunts they will refund the charges or as ian said give you a contribution.... But cancelling your contract will be hard IMO
strick206	posted on 14th Nov 07 at 20:47
	quote: Originally posted by Jambo i wasnt being specific, there will be terms in his contract to cover terms and conditions changing, that covers EVERYTHING in the contract. They are legally entitled to do so if you signed the form/spoke to them over the phone. Im not agreeing with it or saying its right, its the way it is and a small claims court would not give you the time of day tbh!! thanks for your input mate, i honestly want to hear anything people can say, i will be trying though, and seeing where i stand :) the way i see it, is that i agreed certain things on my contract, these calls, and they have withdrawn this hence i am no longer getting what i agreed to
strick206	posted on 14th Nov 07 at 20:43
	quote: Originally posted by Ian Problem with cancelling is that you've nowhere else to go as everyone else is doing it. Might be better asking for contribution towards the cost and sticking with the same provider. i know mate, i turned down going to orange for this contract because i ring these numbers quite a lot, orange offered me a better deal but i decided to stay with o2 because i have been with them for years and they offered the 08 numbers thing now they have changed their terms, i no longer want that contract, and will leave to go to orange
Jambo	posted on 14th Nov 07 at 20:42
	i wasnt being specific, there will be terms in his contract to cover terms and conditions changing, that covers EVERYTHING in the contract. They are legally entitled to do so if you signed the form/spoke to them over the phone. Im not agreeing with it or saying its right, its the way it is and a small claims court would not give you the time of day tbh!!
BlueCorsa	posted on 14th Nov 07 at 20:39
	quote: Originally posted by Jambo there will be a bit in your contract that says "offers/promotion/charges all subject to change without notice" most likely. Orange did a similar thing for the free numbers people call to use those phone card thingies... Sucks and is wrong, but they will be covered im afraid :) It's not an offer, promotion or charge - they have changed his tariff and given him no prior notice - they are in breach of their own contract. Serve them notice and take them to small claims court for the value of the termination fee that they are claiming that you owe them (and any losses incurred - i.e. the amount that they have billed you for these calls that should have been deducted from inclusive minutes).
Ian	posted on 14th Nov 07 at 20:37
	Problem with cancelling is that you've nowhere else to go as everyone else is doing it. Might be better asking for contribution towards the cost and sticking with the same provider.
strick206	posted on 14th Nov 07 at 20:28
	quote: Originally posted by aim1 Yeah, I think all the networks are stopping inclusive minutes to non-geographic numbers but as said they are a huge company and will ensure they are operating within the law. i have no problems with them stopping the free calls to them numbers, i just want a refund as i wasnt informed and to cancel my contract without charge, just have to see what CAB say really
aim1	posted on 14th Nov 07 at 20:26
	Yeah, I think all the networks are stopping inclusive minutes to non-geographic numbers but as said they are a huge company and will ensure they are operating within the law.
Matt H	posted on 14th Nov 07 at 20:02
	http://www.saynoto0870.com
strick206	posted on 14th Nov 07 at 20:00
	they said to me that they are covered by the letter and text they sent and that i didnt reply within 30 days i never received so it's obvious i wouldnt reply its a lot of fine print to be reading, :lol:
Jambo	posted on 14th Nov 07 at 19:56
	there will be a bit in your contract that says "offers/promotion/charges all subject to change without notice" most likely. Orange did a similar thing for the free numbers people call to use those phone card thingies... Sucks and is wrong, but they will be covered im afraid :)
strick206	posted on 14th Nov 07 at 19:55
	Here goes I took out a contract with o2 in june, i was told that numbers like 0800, 0870, 0845 would not be charged and would come off my minutes. First month, i was billed for them, complained, and had it refunded, and was told that i wouldnt be charged for them again. I was charged again I have now realised i have been being charged for these, and have rung up to complain, only to be told, basically tough shit I was then told that they changed the terms and conditions of the contract and contacted everyone by text message and letter, i received neither and i am 100% sure of this. As i would have cancelled if i did I have been told that as 30 days has passed since the 'text' if i want to cancel my contract i will have to pay the termination fee. The terms of my contract have changed, and i did not agree to it, i have asked to be refunded for the charges i have had to pay so far and my contract cancelled. They say that wont happen without a termination fee and i have to contact the complaints department Anyone clued up on this? i will be speaking to citizens advice tomorrow also, just would like to get views from people on here also I really havent got the time pratting about sending letters back and forth about this, and feel i am perfectly within my rights to bill them for my time and costs posting the letters etc :mad::mad::mad: Strick