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God I love O2's stupidity
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[quote][i]Originally posted by Matt H[/i] I managed to get them to give me a Nokia 8800 for free as an upgrade in August. It was 2 1/2 months before it was actually due but they gave me it anyway after I fed them a load of crap about moving abroad. So anyway, I renewed in August on a 12 month contract. Was showing one of our new starters around today & as an example I put in my details on the O2 system & loaded up my details. According to them I was due an upgrade & was entitled to discount too :! :o So I rang them up (cancelations dept) & asked when my cotract expired &after putting me on hold a few times he told me August 2006 :( So they knew I had upgraded. But. I then told him that I had just been into a store & they'd checked their system & I was eligable to upgrade. He insisted that it was nonsense & that the system wouldn't allow it & if they rang up it'd decline the application. I asked why my upgrade didn't show on the system the shop uses & he said that mine was processed on a differant system. Those details shouldnt still be on there. Fair enough. So then I went onto our system & the upgrade went through fine :lol: Thanks O2 :lol: Upgrades after 4 months, now that is customer service :thumbs: :lol: Got myself a K750i :cool: And since Im now on a diff system it wont affect my account at all :D [/quote]
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