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[quote][i]Originally posted by Ian[/i] [quote][i]Originally posted by Butler[/i] they are entitled to a refund though? [/quote]Unfortunately not according to reg 13 of the Consumer Protection (Distance Selling) Regulations 2000. http://www.opsi.gov.uk/si/si2000/20002334.htm Very long and legal but basically states that the consumer is not entitled to a refund after the 7th day of receiving sign up information. That said, and legalities aside, we have done it in the past as its blatently unfair that someone paid for something they can't use, but this is completely above and beyond our legal obligation. [/quote]
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